The WWU IT offers numerous services that you need for your work and that make your everyday life at the university easier. To help you keep an overview, you will find everything you need to know about IT on this page for a good start at WWU. If you need background information on a topic, simply follow the corresponding links. If you have any questions, our hotline is there to help you.
When you log in to the IT portal for the first time, our start assistent is waiting for you to make the most important settings for central IT services of the WWU directly and in one go. This will take you about 10 minutes. The start assistant covers the following topics: passwords, 2-factor authentication with mTAN, e-mail, cloud storage "sciebo" and our printing service.
Each employee receives a WWU ID when they start work. Together with the WWU password, it serves to identify the user. The WWU ID cannot be changed and remains valid until the end of your employment. It is required for almost all WWU services – from checking emails to accessing PC workstations.
Membership in a user group gives your WWU ID the rights associated with the user group. These include, for example, access rights to software, data, systems or mail distribution lists. There are user groups for individual departments, institutes or working groups, among others. You can find an overview of your memberships in the IT portal under "WWU ID and Group Memberships". Here you can also apply for group memberships.
Important e-mails from the university are sent to your WWU e-mail address: userID@uni-muenster.de. You should personalise your address with an e-mail alias (e.g. firstname.lastname@uni-muenster.de). For easy and secure management of your e-mails, appointments and tasks, you can use the groupware solution Exchange. You can retrieve your e-mails via Outlook.
You can access the internet and the WWU university network via LAN and WLAN. The advantages of the LAN are higher stability and speed as well as extended security functions. Your devices must be registered to use the LAN; your IVV will support you in this. The WWU WLAN is available in most university buildings. You only need to set a network access password in the IT portal. As part of the eduroam project, you can also use the WLAN at many other national and international universities and research institutions.
Flexible options are available for the use of your telephone, among other things by means of Unified Communication (UC). The UC web client and the OpenScape Mobile App give you worldwide access at any time. Other features include webphone, call forwarding, voicemail, call journal, phonebook, fax and SMS. You can also apply for a business mobile phone if your institution confirms the official need.
Microsoft Office 365 is available to you free of charge after registering via the IT portal as long as you are an employee of the WWU. The package includes Word, Excel, PowerPoint, Outlook and OneNote among others. Various other software (e.g. VPN client, Sophos Anti-Virus and department-specific programmes such as Matlab, SPSS or Statistica) can also be purchased free of charge or at favourable prices. For installation and if you need department-specific software, please contact your IVV.
You will be provided with the basic hardware when you start work. If you have any additional requirements, please contact your IVV if you are an employee of one of the departments; if you are an employee of the administration, please contact our Service Desk.
In addition to telephony and e-mail, we also offer various other communication services such as the chat service Mattermost, the team wiki Confluence and various video conferencing tools.
At the WWU you have flexible working hours. Within a predefined working time frame, you are largely free to choose the start and end of your work. If your organisational unit participates in flexible working hours, you can record your working hours via the ZEUS time recording system. For this purpose, you will receive a transponder on your first working day, with which you can log in and out at the terminals at your place of work, or if there is no terminal, a corresponding virtual booking option. You can request time corrections, holidays and flex days via the ZEUS web service. Here you can also view your bookings at any time. Further information and instructions on flexible working time can be found in MyWWU.
In the self-service area of SAP, you can update your personal data, submit travel requests and apply for parking permits. As a teacher, you can use SAP SLcM to take advantage of a much wider range of functions for course and exam management within the framework of the student lifecycle management.
Sciebo is a free cloud storage service for research, study and teaching. With sciebo you can synchronise files on different devices, share them with other users and edit them together. You can use up to 500 GB of storage space.
The WWU offers various options for flexibly working in different locations. For this, some requirements must be met, as you need access to your work data and programmes and must be reachable by telephone. You can find out more details on our home office website. Some settings have to be made on site at your work PC, with the support of your IVV.
Due to the pandemic, many hybrid formats are used in teaching at the WWU in addition to online and face-to-face events. You can find information on room equipment and hardware that can be booked on our website on hybrid teaching formats. In addition, we have compiled an overview of tools for hybrid teaching formats for you.
Information on current security topics and recommendations on IT security can be found on the pages of the IT Security Team. For increased security (e.g. when sending e-mails), you can obtain digital IDs (certificates) from the certification authority.
If you still have questions about our services, please contact our IT hotline. Your IVV is responsible for IT support in your department and will assist you with questions about your workstation PC or department-specific software. As an employee of the administration, our Service Desk is your first point of contact.