FAQ
What is the difference between the WWU password and the network access password and where do I have to use which password?
To use university services you need two passwords: the WWU password (also called central (standard) password, password, ZIV password, e-mail password) and the network access password. For most central services (IT portal, e-mail, PC workstations etc.) you need the WWU password. This password will be given to you in your enrollment or recruitment documents. The network access password is only required if you want to connect your own computer/smartphone via a WLAN or VPN connection to the university's computer network and the Internet there. Before using it for the first time, you need to set the network access password yourself in the IT portal. You can change both passwords at any time in the IT portal under "Passwords and PINs". All you need is your current WWU password.
I have forgotten my password, what can I do?
On the "Lost your password?" page you will find options you will find options to get a new password. If you have forgotten your password for an additional WWU ID, you can also change the password via your main WWU ID. To do so, you must first merge the two IDs. If this is the case, log in to the IT portal with your main WWU ID, select the item "Passwords and PINs" and then the sub-item "Re-set passwords / pins". On this page you can select the ID whose password you wish to change from a drop-down menu. If you cannot select the desired ID, the general options for changing the password apply.
How can I change my passwords?
You can change your WWU password and your network access password in the IT portal under "Passwords and PINs". Some systems or services have their own password management, but most of them are still supplied via the IT portal. Wherever possible, passwords should therefore always be changed in the IT portal and not separately in the systems.
How can I change the password for an additional WWU ID?
In order to change the password for an additional WWU ID, in addition to the general options for changing the password, you can also change the password via your main WWU ID. To do so, you must first merge the two IDs. If this is the case, log in to the IT portal with your main WWU ID, select the item "Passwords and PINs" and then the sub-item "Re-set passwords / pins". On this page you can select the ID whose password you wish to change from a drop-down menu. If you cannot select the desired ID, the general options for changing the password apply, which you can find on the "Lost your password?" page
