Lost University Password?
If you have forgotten your university password, you have the following options to get a new password:
Option 1: Security Question
If you have registered the following information in the IT portal:
- your current phone number, which is able to receive SMS
- a one-time password generator (OTP generator, see it.uni.ms/en/otp - if you are unable to generate an OTP, please jump to Lost BOTH University Password AND OTP Generator)
- a security question with the corresponding answer
Then please proceed as follows:
- Enter your University ID, e-mail address, matriculation number or entire first and last name in the form below.
- You will be redirected to a page of the IT portal asking your security question.
- If you answer correctly, you will receive a code number via SMS.
- The IT portal will then display a form, where you can enter your new desired password two times. Additionally, you have to enter the code number from the SMS and a valid one-time password (OTP).
Option 2: Special password
If you have registered the following information in the IT portal:
- your current phone number, which is able to receive SMS
- a one-time password generator (OTP generator, see it.uni.ms/en/otp - if you are unable to generate an OTP, please jump to Lost BOTH University Password AND OTP Generator)
- a network access password OR a security question with the corresponding answer
Then please proceed as follows:
- Fill out the form below.
- If you enter the correct network access password or answer your security question correctly, you will receive a special password via SMS.
- This window will then show a special login page of the IT portal. Please enter your University ID, the special password received via SMS and a valid one-time password (OTP). By clicking Continue you will login.
- Please set a new password under Passwords and PINs first. Your current University Password is the special password.
Option 3: In person at the service counter
Come and see us in person at the service desk (Einsteinstraße 60, opening hours).
Upon presentation of an official photo ID (e.g., ID card or passport), you will immediately receive a new password.Please also bring your smartphone (so that you can set up an OTP generator on site with the help of the IT support if necessary).
Option 4: Signed mail
If you have a digital certificate (digital ID) from UCAM, please write us an email to it@uni-muenster.de and ask for a new password.
ATTENTION: The mail must be electronically signed with a digital ID (certificate) issued by the University Certification Authority Münter (UCAM)! You will then receive a new password via encrypted mail.
Only for students & alumni
Students and alumni can use this form (as of May 1, 2025) to reset their password and, if necessary, ask for help with the registration of an OTP generator. Please note that this form is currently available in German only.
Please follow all instructions given on the form and do not forget:
- your handwritten signature
- a copy of your identity card or passport (please regard the Notes regarding the copy of the ID card at the bottom),
Please send the letter in a closed envelope to:
Universität Münster
CIT – Center for Information Technology
Identitätsmanagement
Einsteinstraße 60
48149 MÜNSTER
GERMANY- We need the original letter, i.e. not by fax and also not scanned by e-mail.
- Due to postal and processing times, it may take a week for the new password to be set. Even registered mail will not arrive faster than a standard letter.
- Informal requests to change the password will be processed only until 1 May 2025 (date stamp).
Notes regarding the copy of the ID card
We only need a copy of the front page of your identity card or the corresponding page of your passport (the page with your photo and your personal details).
For your own security, please blacken (on the copy) the access number on the right of the validity date (new German identity card only).
According to § 7 TDDDG we are entitled to receive a copy of your ID card for the renewal of your password. We undertake to destroy this copy after verification.
Only for external ULB IDs (ybuXXX)
Please contact the ULB information: Tel.: +49 251 83-24040, Mail: ulb@uni-muenster.de
Lost OTP Generator?
If you lose your OTP generator, e.g. by deleting the app or changing your device, please send us an email to it@uni-muenster.de stating your university ID.
We will then check the best way for you to register a new OTP generator.
Please err on the side of caution and register another generator on a different device. Our advice on how to prevent the loss of a one-time password generator aids in doing so.
Lost Both University Password AND OTP Generator
First, you need to reset your university password. Please find all options that we offer here.
Afterwards, you can deal with the registration of a new OTP generator.
Forgot Universtiy ID?
Log in to the IT Portal with your matriculation number, e-mail address or first and last name via this alternative login. There you can look up your university ID.
Lost Network Access Password?
To use WiFi and VPN at the University of Münster, you need the so-called network access password (not the university password).
If you have forgotten your network access password, you can reset it yourself in the IT portal.
Please note that it takes about 15-20 minutes for the new netwok access password to work.