Lost University Password?

If you have forgotten your university password, you have the following options to get a new password:

  • Option 1: Security Question

    If you have registered the following information in the IT portal:

    Then please proceed as follows:

    1. Enter your University ID, e-mail address, matriculation number or entire first and last name in the form below.
    2. You will be redirected to a page of the IT portal asking your security question.
    3. If you answer correctly, you will receive a code number via SMS.
    4. The IT portal will then display a form, where you can enter your new desired password two times. Additionally, you have to enter the code number from the SMS and a valid one-time password (OTP).
     

  • Option 2: Special password

    If you have registered the following information in the IT portal:

    Then please proceed as follows:

    1. Fill out the form below.
    2. If you enter the correct network access password or answer your security question correctly, you will receive a special password via SMS.
    3. This window will then show a special login page of the IT portal. Please enter your University ID, the special password received via SMS and a valid one-time password (OTP). By clicking Continue you will login.
    4. Please set a new password under Passwords and PINs first. Your current University Password is the special password.
                       
     

  • Option 3: In person at the service counter

    Come and see us in person at the service desk (Einsteinstraße 60, opening hours).
    Upon presentation of an official photo ID (e.g., ID card or passport), you will immediately receive a new password.

    Please also bring your smartphone (so that you can set up an OTP generator on site with the help of the IT support  if necessary).

  • Option 4: Signed mail

    If you have a digital certificate (digital ID) from UCAM, please write us an email to it@uni-muenster.de and ask for a new password.

    ATTENTION: The mail must be electronically signed with a digital ID (certificate) issued by the University Certification Authority Münter (UCAM)! You will then receive a new password via encrypted mail.

  • Only for students & alumni

    Students and alumni can use this form (as of May 1, 2025) to reset their password and, if necessary, ask for help with the registration of an OTP generator. Please note that this form is currently available in German only.

    Please follow all instructions given on the form and do not forget:

    • your handwritten signature
    • a copy of your identity card or passport (please regard the Notes regarding the copy of the ID card at the bottom),

    Please send the letter in a closed envelope to:

    Universität Münster
    CIT – Center for Information Technology
    Identitätsmanagement
    Einsteinstraße 60
    48149 MÜNSTER
    GERMANY
    • We need the original letter, i.e. not by fax and also not scanned by e-mail.
    • Due to postal and processing times, it may take a week for the new password to be set. Even registered mail will not arrive faster than a standard letter.

    Notes regarding the copy of the ID card

    We only need a copy of the front page of your identity card or the corresponding page of your passport (the page with your photo and your personal details).

    For your own security, please blacken (on the copy) the access number on the right of the validity date (new German identity card only).

    According to § 7 TDDDG we are entitled to receive a copy of your ID card for the renewal of your password. We undertake to destroy this copy after verification.

  • Only for external ULB IDs (ybuXXX)

    Please contact the ULB information: Tel.: +49 251 83-24040, Mail: ulb@uni-muenster.de

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Lost OTP Generator?

If you lose your one time password generator (OTP generator), e.g. by deleting the app or changing your device, you have the following options to register a new OTP generator:

  • Option 1: Special OTP

    If you have registered the following information in the IT portal:

    • your current phone number, which is able to receive SMS
    • a network access password OR a security question with the corresponding answer

    Then please proceed as follows:

    1. Fill out the form below.
    2. If you enter the correct network access password or answer your security question correctly, you will receive a special OTP via SMS, which is valid for 24 hours.
    3. This window will then show a special login page of the IT portal. Please enter your University ID, your University password and the special OTP received via SMS. By clicking Continue you will login.
    4. Please register a new OTP generator under Passwords and PINs first. You will find instructions on how to do this at it.uni.ms/en/otp.
                       
     

  • Option 2: Onboarding Wizard

    If you have not yet configured any security or mail settings in the IT portal, then please use our onboarding wizard: uni.ms/start. In order to login you only need your University ID and your University password.

  • Option 3: Contact the CIT

    Please send us an email to it@uni-muenster.de stating your university ID.
    We will then check the best way for you to register a new OTP generator.

    You can also come and visit us at our service counter.

Please err on the side of caution and register another generator on a different device. Our advice on how to prevent the loss of a one-time password generator aids in doing so.

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Forgot Universtiy ID?

Log in to the IT Portal with your matriculation number, e-mail address or first and last name via this alternative login. There you can look up your university ID.

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Lost Network Access Password?

To use WiFi and VPN at the University of Münster, you need the so-called network access password (not the university password).

If you have forgotten your network access password, you can reset it yourself in the IT portal.

Please note that it takes about 15-20 minutes for the new netwok access password to work. 

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