FAQ Mattermost
What will happen, if I forget the password that I set in Mattermost?
Please set a new university password: Log in to the IT portal, go to "Passwords and PINs">"Re-set passwords/PINs"-"New university password". After a short period of time this new password will also be transferred to Mattermost.
If you cannot access the IT portal itself, please visit our lost-credentials-website (it.uni.ms/en/passwortvergessen).
Why does Mattermost not accept my university passwort?
It is possible that you have not reset your university password in a while. Mattermost requires a password to have:
- a minimum of 12 characters
- a maximum of 72 characters
- at least one lowercase letter
- at least one uppercase letter
I'm new to Mattermost. How do I create an account?
Visit the IT-Portal, select "Chat (Mattermost)"-"Activate" and follow the dialogue. A short while after you have finished this process you will be able to use your new account with the website mattermost.uni-muenster.de or the app for your operating system (manuals here).