Contact Persons

  • Hotline

    IT Hotline
    Topics: general questions
    Service hours: Mon-Fri 09.00 am-12.00 pm and 01.00 pm-04.00 pm
    Phone: 0251 83-31600
    E-Mail: it@uni-muenster.de

    Service Desk
    Topics: SAP, campus management, workstation computer administration
    Service hours: Mon-Thu 08.00 am-04.00 pm; Fri 08.00 am-12.00 pm
    Phone: 0251 83-30303
    E-Mail: it.servicedesk@uni-muenster.de
    Ticket System: TopDesk
    Note: The link is only accessible internally or via VPN, remotedesktop.

    Please also note short-term changes to service times, which are announced in the operating messages: https://www.uni-muenster.de/IT/en/

  • Service Counter

    Topics: general support, printing service
    Service hours: Mon-Fri 09.00 am-12.00 pm and 01.00 pm-04.00 pm
    Phone: 0251 83-31700
    E-Mail: it@uni-muenster.de
    Address: Einsteinstr. 60, 48149 Münster

    Please also note short-term changes to service times, which are announced in the operating messages: https://www.uni-muenster.de/IT/en/

  • IT Support

    Topics: personal support for PC problems
    Service hours (semester): Mon-Fri 10.00 am-04.00 pm
    Service hours (semester break): Mon-Fri 10.00 am-01.00 pm and 02.00 pm-04.00 pm
    Phone: 0251 83-31900
    E-Mail: beratung@uni-muenster.de
    Address: Einsteinstr. 60, 48149 Münster

    Please also note short-term changes to service times, which are announced in the operating messages: https://www.uni-muenster.de/IT/en/

  • Identity Management

    Topics: university ID, group administration
    Service hours: Mon-Fri 10.00 am-12.00 pm
    Phone: 0251 83-31100
    E-Mail: idm@uni-muenster.de

  • Media and Phone Service

    Topic: phone incidents
    Service hours: Mon-Thu 09.00 am-04.00 pm; Fri 09.00 am-02.00 pm
    Phone: 0251 83-31111
    E-Mail: km@uni-muenster.de

    Topic: media technology, time-critical media technology malfunctions
    Service hours: Mon-Thu 09.00 am-04.00 pm; Fri 09.00 am-02.00 pm
    Phone: 0251 83-31111
    E-Mail: avm@uni-muenster.de

    Topic: business mobile phones
    E-Mail:  mobile@uni-muenster.de
    Self-Service-Portal

  • Software Support

    Topics: help with the use of software (Word, PowerPoint, Excel, InDesign, Photoshop, OpenOffice, Prezi, Citavi)
    E-Mail: software.beratung@uni-muenster.de

  • Network Service

    Topics: network
    Service hours: Mon-Thu 08.00 am-04.30 pm, Fri 08.00 am-02.00 pm
    Phone: 0251 83-31500
    E-Mail: noc@uni-muenster.de

    Topics: on-call-service for employees in case of massive network incidents
    Service hours: Mon-Thu 04.30 pm-08.00 am, Fri 02.00 pm-08.00 am, weekend/holidays 12.00am-12.00am
    Phone: 0251 83-33333

  • FilmLAB

    Topics: media competence mediation, help for self-help & initial support in the implementation of university audiovisual communication concerns
    Phone: 0251 83-29249
    E-Mail: filmlab@uni-muenster.de
    Address: Scharnhorststr. 100, 48151 Münster

     

  • Servicepunkt Foto (SP Foto)

    Topics: camera lending, photo digitalization, consulting and teaching
    E-Mail: it.spfoto@uni-muenster.de

  • CERT (Computer Emergency Response Team)

    Topics: IT security information, problems and incidents
    Service hours: Mo-Fr 08.00 am - 05.00 pm
    E-Mail: cert@uni-muenster.de

    Further information: https://www.uni-muenster.de/CERT/en/

  • Human Resource Issues

    Topics: job advertisements, selection procedures, contract amendments (working hours, promotion, sabbaticals), references, advice on further and advanced training
    Phone: 0251 83-31676
    E-Mail: it.hr@uni-muenster.de