E-Mail Account / ZIV userID

Forgotten your password?

If you have forgotten your password, the Centre for Information Processing (ZIV) will be happy to help you here. The Alumni-Club WWU Münster does not have access to passwords.

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After you have finished your studies or your employment at the University of Münster, you can continue to use your ...@uni-muenster.de e-mail address (with your ZIV userID) as a forwarding address if you are a member of the Alumni-Club WWU Münster. Just give us an address to which the e-mails sent to the university address can be forwarded. Thus you can be reached through your old university e-mail address even after you have left us.

Installing your forwarding address

On the homepage of the Centre for Information Processing (ZIV) you can see how to install a forwarding adress for your e-mails (in German only). You can change this forwarding address at any time by going to the portal MyZIV.

Please note that any forwarding of emails to an address outside the University of Münster can only be set up after you are no longer enrolled or employed at the University. If your contract or your period of study has already ended and it is still not possible to set up a forwarding process, please use the MyZIV user portal to check and see whether you are still a member of any user groups other than “y0alumni” (username and group memberships > list of all group memberships). If this is so, please contact the relevant user group leaders (e.g. at your Institute) so that they can delete your username from the user group. Afterwards, you should be able to set up the forwarding process.

Access to KAP.WWU and RefWorks

With your ZIV userID you also have access to the careers portal KAP.WWU of the Careers Service as well as RefWorks, the university library’s reference management tool.

The following are unfortunately not possible:

  • sending emails via the Münster University email address; saving emails in your in-box. It is only possible to receive emails via a forwarding process
  • setting up a forwarding process to an email address outside Münster University if you are still enrolled or employed at the University
  • renewing several ZIV usernames for one and the same person
  • logging into computers at the University
  • using a VPN client for access to specialist databases etc.
  • using the Campuscloud sciebo
  • using exchange in-boxes
  • using the Learnweb

How to renew your e-mail account/ your ZIV userID

Renewal during the registration process

In order to use your e-mail account/your ZIV user identity as a forwarding address, you must register as a member of the Alumni-Club WWU Münster.
When you register, you will be asked for your ZIV userID (“ZIV-Kennung”) and for the e-mail address that you wish to renew. As soon as your Alumni-Club membership has been confirmed, your ZIV userID and your e-mail address will be automatically renewed (as a forwarding address). Only one ZIV userID per person can be renewed. The aliases will remain valid.

Subsequent e-mail renewal

If you are already a member of the Alumni-Club WWU Münster and have not yet renewed your e-mail address, or if you did not receive a user identity during your term of study or employment, please fill out this form and send it to the Alumni-Club WWU Münster by scan, fax or post.

Duration of the renewal

The validity of your e-mail address/ZIV-User Password will initially be extended for two years. If you are then still a member of the Alumni-Club WWU Münster, the validity of your e-mail address (as forwarding address) will be automatically extended. You do not need to contact us.

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Any questions left?

Please note our answers to frequently asked questions (FAQ). If you have any further questions (no passwords), we will happy to answer them.

If you have questions about or problems with your e-mail address/ userID (for example, you have forgotten your password), the University’s IT Service Centre (ZIV) will be pleased to help you. The Alumni-Club WWU Münster does not have access to passwords.