CIT Service News

On Friday, 19.04.2024, the productive SAP systems will not be available between 5:45 a.m. and 6:30 a.m. due to maintenance work. This affects the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

On Wednesday, April 17, NIC_online will not be available from 6:30 a.m. to 7:00 a.m. due to maintenance work. Some functions in the IT portal may also be impaired.

Between 11:40 and 13:35 there were disruptions in the use of the DHCP fixed network. The fault has now been rectified.

On Monday, 15.04.2024 at 3 pm, there may be a breakdown of the multifunction printers for a few minutes due to maintenance. Thank you for your understanding.

On Friday, 12.04.2024, the productive SAP systems will not be available between 6:30 a.m. and 6:50 a.m. due to maintenance work. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

Due to database maintenance, the productive SAP ERP and HCM systems will not be available today from 3:00 pm to approx. 5:00 pm. The areas affected are Finance, Human Resources and Travel Expenses

Due to a technical fault, the campus management system of the University of Münster was not available. This fault has been rectified for the time being, but we have not yet received any information from the system supplier as to the cause of the problem, which is why further faults cannot be ruled out. The system is being closely monitored by CIT. SAP is working at full speed to analyze the error and find a solution.
The semester ticket can also be retrieved via the Deutsche Bahn ticket store, which may also be subject to minor disruptions.

Online Ticket Shop NRW:
https://www.ots-nrw.de/index.php/product/255/show?active_path=ticket%7Cproduct_category_29%7Cproduct_subcategory_33%7Cproduct_255

If you would still like to send us a message, please use the e-mail address it.servicedesk@uni-muenster.de.

On Tuesday, 02.04.24 (today), there will be disruptions to the use of the SAP service portal from 13:00 to approx. 13:30 due to necessary database maintenance. The semester ticket retrieval is also affected. Thank you for your understanding.

An increasing number of phishing emails are currently being sent to many members of the University of Münster. The current e-mails were sent from various external addresses and pretend that the storage space of the mailbox is full and measures are necessary. The e-mails contain links that redirect to a website that deceptively simulates the login interface of the University of Münster, but is controlled by criminals.

Do not open any links contained in the e-mails described, do not reply to them and delete them immediately! It is no longer necessary to report these fraudulent e-mails to the CERT, as countermeasures have already been initiated. If you have received such an e-mail and have disclosed your access data on the linked website, please change your password immediately and contact the CERT (Computer Emergency Response Team) of the University of Münster: cert@uni-muenster.de

Until approx. 10:45 am there were restrictions in the use of the time recording system AIDA.
The problem has now been resolved.

Between 25.03. and 15.04.24 there were disruptions in the use of perMail and the standard mailbox.
The fault has now been rectified.

On Friday, 22.03.2024, the productive SAP systems will not be available between 5:45 a.m. and 6:30 a.m. due to maintenance work. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

On 20.03.2024 from 12:45 to approx. 13:30, there will be disruptions in the use of the SAP service portal due to a database update. The retrieval of the semester ticket is also affected. Thank you for your understanding.

On Wednesday, 20.3.24, from 18:00 to approx. 21:00, the University's central mail system will be out of service due to necessary maintenance work. This will affect mail retrieval via IMAP, Pop3 and perMail as well as forwarding to the Exchange system. Mails will be delivered after the maintenance work has been completed. The Exchange system itself and mail dispatch via secmail.uni-muenster.de are not affected. Thank you for your understanding.

Due to urgent security updates, there may be temporary disruptions in the Exchange area during the course of the day.

Until approx. 10.20 am there were problems with the university's internet connection.
The problem has now been resolved.

The new "Deutschlandsemesterticket" for the summer semester 2024 is now available for direct download from the self-service portal of the University of Münster. It is also stored by Deutsche Bahn in the OTS (Online Ticket Shop) and can be obtained there upon request: https://www.ots-nrw.de/product/255/show?active_path=ticket%7Cproduct_category_29%7Cproduct_subcategory_33%7Cproduct_255
 

Until approx. 12.30 a.m. (13.03.) there were restrictions in the use of AIDA.
The problem has now been resolved.

Between 10:00 a.m. and 5:30 p.m. yesterday there were disruptions in the use of perMail. The disruption has now been rectified.

Between 01.03.24 and 12.03.24 there were disruptions when downloading the semester ticket via the University of Münster's self-service. The problem has now been resolved.

Restructuring measures are being taken to improve protection against external cyber attacks. On 06.03.24 between 6-7 a.m there will probably be several short interruptions of the entire internet traffic of the university. This will affect the VPN dial-in and the university's services (e.g. websites) which will not be accessible from the internet.

Due to maintenance work, Sciebo will not be available on Tuesday, March 5th between 7 and 9 am.

Due to a vulnerability in earlier versions, at least client version 5.16.10 from 20.11.2023 (currently version 5.17.5-7 from 31.01.2024) will be required from 26.02.2024 to participate in Zoom meetings at the University of Münster.

We therefore recommend updating the affected Zoom clients before the above date. After the guidelines have been tightened, participation in meetings is still possible via web browser. The auto-update function of the client is activated by default.
Update search: (User icon -> Check for updates).

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.02.2024 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Between 08:00 a.m. and 2:00 p.m today, there were disruptions in the use of the Zoom X video conferencing system. The disruption has now been rectified.

Between 07:40 and 08:10 a.m. today, there were disruptions in the use of the AIDA time recording system. The fault has now been rectified.

On Thursday, 08.02.2024, necessary work will be carried out on the university's telephone system from 8 pm.
There may be temporary restrictions.
Thank you for your understanding.

From 14.02.2024 the WLAN authentication server radius06 uses a new certificate.
This will probably lead to a popup message on Apple devices with information about the new certificate for radius06.uni-muenster.de, which must then be trusted.

 

The CIT will be closed all day on Monday, 12.02.2024 (Carnival Monday).
We will be back for you as usual from Tuesday, 13.02.

Between 3:30 and 4:20 p.m. today, there were disruptions in the use of the standard mailbox perMail. The disruption has now been rectified.

Until approx. 12.20 pm there were restrictions in the use of the mail system (IMAP/POP and perMail).
The problem has now been resolved.

For operational reasons, the CIT service desk at Einsteinstraße 60 will be closed from 16:00 on Friday, 26.02.2024. Thank you for your understanding.

Between 11:00 am and 11:55 am today there were impairments in the use of the Follow-me-Printing.
The problem has now been resolved.

On 23.01.24 there were brief disruptions to the use of the AIDA time recording system. The fault has now been rectified.

Due to maintenance work, the productive SAP systems will not be available on Friday, 19.01.2024 between 5:45 am and 6:30 am. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

Between 00:00 and 08:00 today there were disruptions in the use of the application portal for study places at the University of Münster. The disruption has now been rectified.

In January, the use of Exchange was impaired and the fault has now been rectified.

Between 04.01. and 09.01. there were disruptions in the use of the AIDA time recording system. The fault has now been rectified.

On 28.12.2023 from around 15:00, necessary maintenance work will be carried out on the university's telephone system. There may be short-term restrictions for some services (OpenScape UC,...). Thank you for your understanding.

Our building at Einsteinstraße 60, including all on-site services (service desk, IT consulting, C-Labs), will be closed between December 27 and January 7. The IT and consulting hotline as well as the service desk will be available for you by telephone between Christmas and New Year from 8 a.m. to 2 p.m. and from January 2 at the usual times.  We will be back on site as usual on January 8. Thank you for your understanding.

Due to maintenance work, the productive SAP systems will not be available on Friday, 22.12.2023 between 5:45 am and 6:30 am. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

For operational reasons, the CIT building at Einsteinstraße 60 including all on-site services (service desk, IT consulting, C-Labs) will be closed on Wednesday, 20.12.2023 from 16:30.
Thank you for your understanding.

Between 12:02 pm and 02:30 pm today, there were disruptions to the use of various central services. The disruption has now been rectified.

Between 06.12.23and 04.01.2024 there were disruptions when using Exchange via Outlook. The fault has now been rectified.

Between 04.12. from 11:30 am and 05.12.23 until 11:30 am there were disruptions in the use of Exchange. The fault has now been rectified.

The online hazardous substances register DaMaRIS will not be available on friday, December 8, from 9:00 a.m. due to a software update.

Due to system updates, the productive SAP systems will not be available from Thursday, 07.12.23 at 5 pm until Friday, 08.12.23 at approx. 9 am. This affects the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding!

Between 04:00 and 04:30 pm today, there were disruptions to the use of some university websites. The disruption has now been rectified.

 

Between 07:45 and 10:30 a.m. today, there were disruptions in the use of various central services. The disruption has now been rectified.

On 22.11.2023 from around 05:00 pm, necessary maintenance work will be carried out on the university's telephone system. There may be short-term restrictions for some services (OpenScape UC,...). Thank you for your understanding.

Between 22.11., 09:00 and today, 13:00, there were disruptions in the use of the AIDA time recording system. The fault has now been rectified.

Due to maintenance work, the productive SAP systems will not be available on Friday, 24.11.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Until Thursday afternoon there were restictions on the use of Sciebo.
The problem has now been resolved.

Between 08:00 and 11:30 am there were disruptions to the use of central services today. The disruption has now been rectified.

From 1.45 - 2 pm there were problems with the use of the AIDA time recording system.
The problem has now been resolved.

Between 01:00 and 02:15 pm today there were disruptions in the use of Exchange. The fault has now been rectified.

The WIFI network "wwu" will be switched off on Tuesday, 07.11.2023.
As a replacement, the WIFI network "uni-ms" is available in all university buildings.

You can find out how to set up your WIFI access again in our instructions: https://www.uni-muenster.de/IT/en/services/kommunikation/wlan/index.html .

Note for the UKM buildings:
In the UKM buildings, the WIFI network "uni-ms" will only be available from 07.11.2023.

Until approx. 11.30 there were restrictions in the use of various booking systems (IT courses, software courses, professional trainings).
The problem has now been resolved.

Between 2:30 and 2:50 p.m. today, the use of Confluence was affected by the installation of a security update. The update has been successfully completed in the meantime.

The AIDA time tracking system will be unavailable today (10/30/2013) from 6:00pm - 6:30pm due to maintenance.

Until approx. 2:20 pm there were restrictions in retrieving and creating of one-time-passwords (OTPs) in the IT-Portal.
The problem has now been resolved.

From 23.10. - 26.10.2023 there were impairments in the issuance of new personal as well as impersonal digital IDs.
The problem has now been resolved.

Due to an update, the productive Indico will be unavailable on Tuesday, 10/24/2023 between 8:00am and 12:00pm.

Due to maintenance work, the productive SAP systems will not be available on Friday, 20.10.2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

For operational reasons the CIT building Einsteinstraße 60 including all on-site services (IT support, service desk, printing services, C-Labs) will be closed from 12 o’clock on Wed, 18.10.2023.

Thank you for your understanding.

 

Between around 14:20 and 15:00 today, the use of various services was impaired. The disruption has now been resolved.

Between approx. 06:30 and 11:10 o'clock, there were disruptions in the use of AIDA today. The disruption has now been resolved.

On Thursday, October 12, 2023, there was a disruption of central services between 15:55 and 16:25. The OTP service was disrupted until 17:02.

Between 07:20 and 09:40 today, the use of OTRS was affected. The disruption has been resolved in the meantime.

Between 8:20 and 9:15 a.m. today, the use of the Exchange mailbox was affected. The disruption has now been resolved.

From 09:39 to 10:20 today, the use of parts of the university's website was affected. The disruption has been resolved in the meantime.

Adobe will be performing a storage structure upgrade on Sunday, 10/08/2023.
During the upgrade, Adobe CC or Acrobat Pro will not be accessible.

The upgrade may affect user login:
If you use both Acrobat Pro and Adobe CC with your Microsoft Entra account (formerly Microsoft Azure) at Münster University, it is possible that you will have to select a profile the next time you log in to either software.
According to available information from Adobe, you can always select the profile for Adobe CC in this case, since this profile also ensures access to Acrobat Pro.

If the Microsoft Entra account of the University of Münster is also used for another Adobe account (e.g. for a private Adobe account), each account receives its own profile. When logging in, the corresponding desired profile can then be selected.

An Adobe article on known upgrade issues can be found here: https://helpx.adobe.com/de/enterprise/kb/known-issues-business-id.html

Until recently, there were restrictions in the use of Exchange.
The problem has been fixed in the meantime.

Due to maintenance work, the productive SAP systems will not be available on Friday, 22.09.2023 between 5:45 am and 6:30 am. The areas affected are finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Between 19.09.23 and 21.09.23, there were disruptions in the use of the Exchange mailbox. The disruption has been resolved in the meantime.

Between 1:20 p.m. and 3:30 p.m. today, the use of Exchange was affected. The disruption has been resolved in the meantime. Thank you for your understanding.

Due to a software update there may be short interruptions in Follow-Me Printing (INPAS) today, 14.09.23 from 6 pm. Thank you for your understanding.

From 18.09.2023 the WLAN authentication server radius06 uses a new certificate. This will probably lead to a popup message on Apple devices with information about the new certificate for radius06.uni-muenster.de, which must then be trusted.

Due to new regulations, new digital IDs are only valid for two years and impersonal digital IDs will only be issued with an email address but no owner information.
Due to the renaming of the university, email addresses with @wwu.de will no longer be included in new digital IDs.

A Confluence outage on Wednesday, September 6 at around 16:00 unfortunately meant that we had to use a backup from the previous day (Tuesday, September 5, 19:10) to restore. Changes after this time have therefore unfortunately been lost. We apologize for any data loss and will strive to achieve better availability of this service in the future.

Due to maintenance work, the SAP systems P01 and P02 will not be available on Thursday, 07.09.2023 between 17:00 and 19:00. Affected are the areas Finance, Human Resources and Travel Expenses. Thank you for your understanding.

In individual cases, the information processing for the application to upload your picture for the student card may take up to 2 days after the time of enrollment approval. Thank you for your understanding.

Due to the delayed adaptation to new regulations by our service provider, no new personal or impersonal digital IDs (certificates) could be issued from 30.08. to 09.09.2023.

Due to operational reasons, the building Einsteinstraße 60 of WWU IT incl. all on-site services (service desk, printing services, C-Labs) will be closed on Thu, Aug 24, 2023 from 4pm.

Thank you for your understanding.

For operational reasons, the IT support at Einsteinstraße 60 will be staffed Mon-Fri only from 10 a.m. - 1 p.m. from Aug. 24 - Sept. 8, 2023.

Until approx. 3.20pm there were partial restrictions in the use of Exchange. The problem has now been resolved.

Due to maintenance work, the productive SAP systems will not be available between 5:45 a.m. and 6:30 a.m. on Friday, August 18, 2023. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Between 11.08.23 and 16.08.23, the use of the time recording system "Zeus" was affected.  The disruption has now been resolved.

For operational reasons the building at Einsteinstraße 60 including on-site services (service desk, IT consulting, C-Labs) will be closed from 4 pm on Fr, 11.08.2023.
Thank you for your understanding.

Unitl approx. 8:40 am there was a network outage in the area of the SoN, Busso-Peus-Straße 10. The problem has now been resolved.

Between 11:30 a.m. and 3:40 p.m. today, there were disruptions in the use of Exchange. The disruption has now been resolved.

Due to maintenance work, the "personal storage space" will not be available today, 02.08. from 18:00 until 06:00 the following day. To prevent data loss, please close all files that are open and on the drive by 18:00. Thank you for your understanding.

Between 31.07. and 02.08. there were interferences when retrieving applications from the applicants' info portal. The disruption has been resolved in the meantime.

There will be an update of the Follow-Me Printing servers on 28.07.23 at 1 pm. There will be a short interruption of the service of about 5 - 10 minutes. Thank you for your understanding.

Due to an update of the virtual infrastructure, the SAP system P01 will only be available to a limited extent and with longer waiting times on 26.07.2023 from 16:00 to approx. 17:00. This affects the areas of finance, purchasing and materials management. Thank you for your understanding.

Due to maintenance work, the productive SAP systems will not be available on Friday, July 21, 2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

On July 20, 2023, vendor support for Sophos Endpoint and Server Protection (Sophos Anti-Virus for Windows, Linux, and macOS) ends. Devices that continue to use the products after this date will no longer be protected against the latest threats. For private endpoints, you can migrate to Sophos Home Premium free of charge (https://www.uni-muenster.de/IT/en/services/arbeitsplatz/software/sophos.html). The migration of the service endpoints has already been taken care of by the IVVs.
If you are unsure whether the new Sophos version is already installed, you will see a blue program icon with a white "S" in your taskbar. If you do not see this, please contact your local IVV .

Between 10:12 a.m. and 12:18 p.m. today, there was a malfunction of the OTP server (generation of one-time passwords, e.g. to establish a VPN connection). The malfunction has been resolved in the meantime.

Securing the IT portal via 2-factor security In the future, access to the IT portal will be secured in such a way that it will then only be possible with password+one-time password (OTP) or with digital ID. All users who have not yet set up 2-factor security or 2-factor security with MTAN in the IT portal will be asked to change their settings by circular email.

Between 3:30 p.m. and 7:00 p.m. yesterday, there were disruptions in the use of the mTAN procedure (SMS dispatch for password changes, for example). The disruption has since been resolved.

On 06.07. Unified Communication will not be available for approx. 2 hours starting at 17:00 due to operational reasons. Thank you for your understanding.

On 03.07.2023 between 18:00 and 06:00 on the following day the "personal storage space" will not be available for operational reasons. Please close all open files that are saved on the storage space until 18:00 to prevent data loss. Thank you for your understanding.

Until approx. 14 pm today there were impairments in the use of Outlook. The problem has now been resolved.

At the moment there are restrictions in the use of the Multifunction Printers. We are working on the solution and will inform you as soon as the malfunction is over.

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.06.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Information from Department 6.4: In June 2023 (Monday, 12th to Friday, 16th - CW 24) the log-in to CRIS.WWU will not be possible for one week. We will do a comprehensive system update during this time. During the period of the update, you will not be able to access or edit the data in the system. Websites that integrate data from CRIS.WWU will be provided with the required data (latest status from before the update).

On Wednesday, 24.05.2023, starting at 08:15 a.m., conversion work will be carried out on the central user database will take place. The IT portal, start assistant, person search, intranet search, group administration (WWUBEN), etc. will not be available for a short time during the conversion work. Thank you for your understanding.

On May 23, 2023, the d.3 document management will be unavailable or only available with severe restrictions for the whole day due to maintenance work. This affects, among other things, the retrieval or storage of student and invoice documents that are processed within the workflow as well as documents that are used in the online application process (OAV). Also affected are documents that are stored or retrieved directly in the d.3 client, e.g. red and yellow mail, student index cards or university law documents.

Due to maintenance work, the productive SAP systems will not be available on Friday, 19.05.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

On 17.05.2023 between 07:00 a.m and10:00 a.m the retrieval of the SemesterTicket in SelfService as well as via the NRW-Ticketshop (OTS) will not be possible due to system updates. Thank you for your understanding.

On Friday, 19.05.2023, conversion work will take place on the central user database.
Among other things, the IT portal, start assistant, person search, intranet search, group administration (WWUBEN), etc. will be temporarily unavailable during the conversion work.
Likewise, the use of the areas "Courses" (HIS-LSF) and "Study Administration" (Self-Service) in the MyWWU portal may be affected. However, these services can still be used at the following addresses (new login required):
Courses (HIS/LSF): https://studium.uni-muenster.de/
Study administration (Self-Service): https://service.uni-muenster.de/go

Partially there are restrictions when logging on to Adobe pro. Please try the step by step instructions on our Adobe troubleshooting page:
https://www.uni-muenster.de/IT/services/arbeitsplatz/software/adobe-acrobat-pro.html

Between 9:00 a.m. and 10:20 a.m. today, the use of the UC-WebClient / OpenScape UC communications service was impaired. The disruption has been resolved in the meantime.

On Tuesday, 09.05.23 between 9:00 am and 11:00 the interface between CRIS and Imperia was not available. During this time, the editing and publishing of documents via the flex module "Integrate research database" was affected. The systems are operational again.

 

Due to maintenance work, the SLCM service portal will not be available today from 12:00 to approx. 12:30. Affected is the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad. The retrieval of the ticket via the ticket store of the German railroad is still possible.

 

Between 04/27 and 04/28/2013, Sciebo integration on the multifunction copiers was affected. Direct printing from Sciebo and scanning to Sciebo was not possible. The malfunction has been resolved in the meantime.

On 26.04.2023 from around 5 pm, necessary work will be carried out on the University's telephone system.
There may be short-term restrictions on some services (e.g. OpenScape UC).
Thank you for your understanding.

Due to maintenance work, the following SAP systems will not be available on Tuesday, 25.04.2023 between 19:40 and 20:00: P03 and GWP. Affected are the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad.

Due to maintenance work, the productive SAP systems will not be available on Friday, 21.04.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Due to maintenance work, the SLCM service portal will not be available on 06.04.2023 from 12:00 to approx. 14:30. Affected is the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad. It will still be possible to retrieve the ticket via the ticket store of Deutsche Bahn.

Due to extensive maintenance work, Follow-Me Printing (INPAS) will not be available on Wednesday, 12.04. from 6 pm to approx. 8 pm. During this time, neither Follow-Me prints can be retrieved nor new ones created.

On Sunday, 02.04.2023 Zoom will not be available due to migration work. There will be a switch to Zoom X from Telekom. Due to the hosting on servers in Germany, a higher level of data protection can be guaranteed.
After the migration, Zoom will be available again as usual.

Until approx. 12:40 pm today there were impairments in the use of the SSH jumphost. The problem has now been resolved.

Due to maintenance work the productive SLCM system will not be available from 27.03.2023, 16:00 until 28.03.2023, 07:00. Affected is the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad. It will still be possible to retrieve the ticket via the ticket store of Deutsche Bahn.

Due to maintenance work, the productive SAP systems will not be available on Friday, March 24, 2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

There are currently more phishing emails circulating, pretending to be from the WWU IT Service Desk and referring to validation of the email account.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Between 10.03.23 and 14.03.23, there were disruptions in the use of the second factor via the "Mobile phone for mTAN" procedure. The disruption has since been resolved.

Due to the shutdown of the "SMS in the landline" service by Telekom, it is no longer possible to use a landline number for the mTAN procedure in the IT portal.
See: https://www.telekom.de/hilfe/sms-festnetz-abschaltung
People who still have a landline number stored in the IT portal will be notified by us promptly by e-mail.

The event management Indico is available again. The internal people search is currently deactivated.

Due to a database update, the SAP systems will be unavailable on 07.03.2023 from 6:30 pm until approx. 7:30 pm. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

On Feburary 28 until 12:15 there have been disruptions in the virtualization environment. This resulted in restrictions in the use od various services. The problem is solved.

Due to maintenance work, the productive SAP systems will not be available on Friday, 24.02.23 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Between 15.02.23 and16.02.23 until approx. 15:00, there were disruptions in the use of the Exchange account. The disruption has been resolved in the meantime.

On Monday, 06.02.2023, necessary work will be carried out on the University's telephone system from 8pm.
There will be disruptions (e.g. interruptions to calls) for approx. 15 minutes.
Thank you for your understanding.

There are currently more phishing mails in circulation again, pretending to be from the WWU and asking for verification of the e-mail account.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Due to a system error, all standard mailboxes of the WWU IDs starting with a-d have been reset to the status of 02.02.2023, 13:00.
Mails to the corresponding IDs delivered between 2.2.22 1pm and 3.2.22 0:42am have therefore been lost.
Mails received between 0:42 and 6:33 may have been returned to the sender as undeliverable.

Exchange mailboxes are not affected. 

We apologise for the inconvenience and thank you for your understanding.

For operational reasons, the service desk and the printing service will be closed from 4 p.m. on Friday, 03.02.2023.
Thank you for your understanding.

Today at approximately 5 pm there will be necessary work on the phone system of the university. There may be brief interruptions in some services (e.g. UC). Thank you for your understanding.

Between 4:10 am and 7:50 am today there were impairments in the use of LSF/QISPOS. The problem has now been resolved.

Due to maintenance work, the productive SAP systems will not be available on Friday, 20.01.2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

 

Due to maintenance work in the invoice receipt workflow, the SAP system will not be available on Monday, 23.01.2023 in the period from 06:30 am to approx 07:00 am. At the same time, invoice processing via the workflow will not be possible in the period from 06:30 to approx. 11:00. Thank you for your understanding.

Between 3:00 p.m. and 5:00 p.m. on 12.01.23, the use of Shibboleth access to websites at ssso.uni-muenster.de and vsso.uni-muenster.de was impaired. The disruption has been resolved in the meantime.

Between 8:00 a.m. and 11:30 a.m. today, there were disruptions in the use of the ZEUS time recording system. The disruption has now been resolved. All bookings made could be subsequently posted.

The WCMS imperia has successfully been updated and now accessible.

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.12.22 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Until Monday, 19th December, 18:30h therehave been restrictions in the download of the semester ticket. This also applied to the download via the DB-shop.

Until approx. 15.12., 4.45pm there were restrictions in the use of several services:
- Sciebo: MySciebo-Portal
- Sciebo: Client-Downloads
- Sciebo: OnlyOffice
The problems have now been resolved.

Due to power work, the building Einsteinstraße 60 including on-site services (service desk, IT consulting, C-Labs) will be closed all day on Mi, 14.12.2022. 
Thank you for your understanding.

On 13.12. there were restrictions in the use of some systems. The problem has now been resolved.

There are currently an increasing number of messages in Adobe CC and Adobe Acrobat regarding the expiry of licences. Adobe is already working on fixing the problem. Despite the message, you should still be able to use the software as usual for a few days.

Between 23.11.22 and 30.11.22, the use of the ZEUS time recording system was impaired. The disruption has since been resolved.

For operational reasons service desk and printing service will be closed on Do, 24.11.2022 from 11.50 a.m. to 2 p.m. 
Thank you for your understanding.
 

Between 11/21/22 and 11/22/22, there were disruptions in the use of the ZEUS time recording system. The disruption has since been resolved.

Due to power work, the building Einsteinstraße 60 including on-site services (service desk, IT consulting, C-Labs) will be closed all day on Fr, 18.11.2022. 
Thank you for your understanding.

Due to maintenance work, the productive SAP systems will not be available on Friday, 18.11.2022 between 5:45am and 6:30am. This will affect the areas of Finance, Human Resources, Travel Expenses, Student Management and the NRW/VGM Semesterticket. 
Thank you for your understanding.

Until approx. 10:05am there were restrictions when calling up the WWU websites via IPv6. The problem has now been resolved.

Between 08:00 and 10:30 a.m. today, the use of OnlyOffice via Sciebo was affected. The disruption has been resolved in the meantime.

There was a widespread power outage in the NWZ area until about 9.20am. The fault has now been cleared.

Until about 11.30am, e-mails from the University of Münster to Hotmail/Outlook.de/Live addresses could not be delivered. The problem has been solved in the meantime.

On Monday, 17 October, a new certificate was installed for the radius06 server. This may cause problems with WLAN connections, but these should be solved by setting up the WLAN connection again. Instructions for various operating systems can be found on our website: https://www.uni-muenster.de/IT/en/services/kommunikation/wlan/index.html

Until approx. 10:00 am today there were impairments in the use of OTRS. The problem has now been resolved.

Fault has been rectified.

Until ca. 7:50am there were restrictions in the use of the IT-Portal. The problem has now been resolved.

From about 9.50am to 10.40am there were disruptions in the use of the IT portal. The problem has now been resolved.

Due to system updates, the productive SAP systems will not be available from Wednesday, 28.09.22, at 6 p.m. until Thursday, 29.09.22, approx. 9 a.m.. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding!

Due to maintenance, there may be an outage of the multifunction devices for a few minutes on 26.09.2022 at 8 am. Thank you for your understanding.

Until about 13:10, there were problems with telephone connections from / to external. The problem has now been resolved.

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.09.22 between 5:45 am and 6:30 am.
This will affect the areas of Finance, Human Resources, Travel Expenses, Student Management and the NRW/VGM Semesterticket.
Thank you for your understanding.

Due to the current increase in attempted attacks via the VDI environment, restrictions on access to this environment have been set up at short notice.

From now on, unrestricted access is only possible from Germany. Of course, this also includes all access from the WWU network itself.

To accessing the VDI environment from outside Germany, a VPN connection must be established.

Urgent and extensive work will be carried out on the Sciebo system on 21.09.2022 from 1pm. The work is expected to be completed in the afternoon of 22.09.2002. Thank you for your understanding.

From Sun, 11.09., approx. 12.30 p.m. to Mon, 12.09., approx. 08.10 a.m., there were impairments in the use of the IT portal and other services. The problem has now been resolved.

2022-09-06, between 16:30 pm and 24:00 pm , access to some services was restricted. For example, the login to the IT portal was temporarily not available. The disruption has now been resolved.

On Wednesday, 07.09.2022, the Einsteinstraße 60 building including all on-site services (service counters, IT consulting, C-Labs) will be closed for operational reasons.
The service numbers 31600, 31700 and 31900 will only be available to a limited extent. 
You are welcome to send an e-mail to it@uni-muenster.de, but there may be a delay in processing. 
We will be back as usual on Thursday.

Between 08:00 am and 11:00 am today there were impairments in time recording. Zeus can be used again to its full extent. The bookings from today were all processed retroactively.

Between 11:00 am and 2:30 pm , access to the SAP Service Portal was restricted. The disruption has now been resolved.

Until approx. 10.20am there were restrictions in the use of the IT-Portal. The problem has now been resolved.

Until approx. 10:00 am today there were impairments in the delivery of CRIS-data for websites. The problem has now been resolved.

Between 2 pm and 3:30 pm today (August 16, 2022) there were impairments in the use of the telephony from and to external. The problem has now been resolved.

Until approx. 3:00 pm today there were impairments in the use of WLAN in the areas of Sprachenzentrum, English Department and Philosophikum. The problem has now been resolved

On Thursday, 18.08.22 the service number 31500 (NOC) will not be available due to operational reasons. In urgent cases, please contact the general hotline at 31600. As usual, you can also send inquiries by e-mail to noc@uni-muenster.de. On Friday we will be there for you again as usual.

On Thursday, 11.08.22, the service number 30303 will only be available to a limited extent for operational reasons. You are welcome to submit a ticket or send an e-mail to it.servicedesk@uni-muenster.de as usual, but there may be a delay in processing. On Friday we will be there for you again as usual.

Between 9.8.22 at around 4:00 p.m. and 10.8.22 at around 10:00 a.m., e-mails could only be sent with a long delay. On the morning of 10.8., some e-mails were delivered with the following text in the subject line: "[WARNING: UNSCANNABLE EXTRACTION FAILED]". As it was not possible to check for viruses due to the malfunction, please handle them with care!

There are currently more phishing mails in circulation that pretend to be from WWU IT or the IT Service Desk and refer to alleged maintenance work on the mail server.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Between 03.08.22 and 07.08.22, the use of follow-me-printing on Ricoh multifunction devices was impaired. The malfunction has been resolved in the meantime.

For technical reasons, all Mattermost Desktop versions up to and including version 5.0.2 had to be swiftly blocked.
If your Mattermost client does not start, please update it to the latest version: https://mattermost.com/apps/.
Afterwards the login should work again as usual.

Between 10:00 and 4:00 pm today, the use of Mattermost was affected. The disruption has been resolved in the meantime.

Until 27.07. at approx 11 a.m. there were impairments in the use of the remote desktop connection. The problem has now been resolved.

Until approx. 11:10 am today there were impairments in the use of the database server mysql.uni-muenster.de. The problem has now been resolved.

Until approx. 2pm there were restrictions in the use of the IT-Portal. The problem has now been resolved.

For operational reasons, the IT consulting is closed today (11.07.2022) already from 4:00 pm. Thank you for your understanding.

Please refrain from printing matte posters with large black background. The black color may smear and rub off on lighter areas as well as objects. If changing the color is not possible, please print these posters on glossy paper.

Due to maintenance work, the SAP system P01 will not be available for about 10 minutes on Friday, 01.07.2022, at 15:00.

Matte posters can be printed again as usual. Please refrain from printing matte posters with full black background, the color does not dry good and leaves streaks on other posters.

On 24.06.2022 our NOC hotline will be not available from 14h. On 27.06. we will be there for you again as usual.
Thank you for your understanding.

Due to maintenance work, the productive SAP systems will not be available on Monday, 27.06.22 between 5:45 am and 6:30 am.
Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

From 22.06.22, there were impairments in the use of follow-me-printing on the Ricoh multifunction devices. The malfunction has been resolved in the meantime.

For operational reasons, the IT consulting is closed today (20.06.2022) already from 02:00 pm.
Thank you for your understanding.

Until approx. 1 pm there were restrictions in the use of our Remote Desktop (RD) and logging on to the VDIs.
The problem has now been resolved.

Until approx. 1 pm there were restrictions in the use of the network drives under ddfs\workgroups.
The problem has now been resolved.

On Friday, 17.06.2022 between 14 and 15h there will be maintenance work on the central file server.
Thank you for your understanding.

Between 03.06.22 and 07.06. until approx. 08:38 am, there were impairments in the use of Confluence today. The disruption has been resolved in the meantime.

 

Until about 11:45am (01.06.2022) there were restrictions in the use of various services (exchange, remotedesktop, registration on multifunction printers and follow-me-printing).
The problem has now been resolved.

Due to power work, our contact points with the service number 30303 will not be reachable by phone or e-mail on Thursday, 02.06.22 from 01:00 pm . This affects the entire Service Competence Center (Department 3) as well as the specialist applications (Department 4) of WWU IT.  On Friday 03.06.22 we will be there for you again as usual.

Between 10:00 am and 1:30 pm today, various services of the university administration (including the GLT) were affected. The disruption has now been resolved.

Due to maintenance work, the services in the Self-Service-Portal (https://service.uni-muenster.de/go) will not be available on 31.05.2022 from 17:00 until approx. 20:00. The retrieval of the NRW/VGM semester ticket is also affected.

For operational reasons, the service desk, print output, the C-Labs and the building will be closed as early as 5 p.m. on Friday, May 27, 2022.
Thank you for your understanding.

Due to a database update, the SAP systems will not be available on 18.05.2022 from 18:30 to approx. 20:00.
Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Until about 12 o'clock there were restrictions in the use of studium.uni-muenster.de.
We are working on the solution and will inform you as soon as the malfunction is over.

Until about 14.30h there were impairments in the use of Imperia today (09.05.2022).
The problem has now been resolved.

In the period from 09-20.05.2022 CRIS.WWU will receive a comprehensive update.
During this period, it will not be possible to edit data in the system.
Websites that embed data from CRIS.WWU will continue to be supplied. 
Link to further information: https://www.uni-muenster.de/intern/forschung/cris/relaunch-cris/index.html

In the course of 08.05.2022 (Sunday), the follow-me-printing may be affected due to maintenance.
Thank you for your understanding.

Until 9 o'clock there were restrictions in the use of the Follow-me-printing.
The problem has now been resolved.

On Friday, 04/22/2022, there may be an outage of the computer network and telephones in the south wing of the castle from 7:15am to 7:25am for maintenance.

Due to urgent updatesdringender Wartungsmaßnahmen steht die Unify OpenScape Webservice will be turned of from 17:00 for ca. 90 minutes. The Telephones will be usable during that time.

For operational reasons, IT user support, service desk and printing service are closed today (07.04.2022) already from 4 pm.
Thank you for your understanding.

For operational reasons, IT support, the service desk, and the print service will be closed from 4 p.m. today. In addition, IT support will not be open until 12 noon today. Thank you for your understanding.

Maintenance work will take place on eLectures from 11.03.2022 to 14.03.2022. Recordings will take place normally, but will not be uploaded. Learnweb uploads will also be processed after the maintenance. Viewing videos will not be possible in the meantime. The maintenance period has been chosen generously; we expect the work to be completed faster. We keep the offline time as short as possible. Thank you for your understanding.

Until 10 am today there were impairments in the ticket system WWUCase. The problem has now been resolved.

Between 11:20 am and 12:30 am today there were impairments in the use of the central virtualization platform. The problem has now been resolved.

On Feb. 18, 2022, beginning at 6 p.m., necessary work will be performed on the University's telephone system. For about 1 hour the UC service will not be available.
Thank you for your understanding.

For operational reasons, IT Consulting is only available by phone and email today. Tomorrow, 18.02.22, the on-site service will also be open again.
The building as well as the service desk and the print output will continue to be open as usual today.
Thank you for your understanding.

Today (10.02.2022) between 8 p.m. and 9 p.m. there may be interruptions of existing telephone connections due to update work on the university's telephone system, but a new call setup will be possible immediately.
Thank you for your understanding.

Between 09:30 and 10:00 am today the database server udcmysql was affected. The disruption has been resolved in the meantime.

Between 8:25 and 10:00 am today there were impairments in the use of the Internet access. The problem has now been resolved.

Until about 11.15am there were restrictions in the use of learnweb. The problem has now been resolved.

For operational reasons, the service counter and print output will be closed from 5 p.m. today.
The building will also close at 5 p.m.
Thank you for your understanding.

Currently there are impairments in the use of the Samba access to the upload server of the web server park \\upload.uni-muenster.de\wwwdata, this is unfortunately down. We are working on the fix and will inform you as soon as the disruption is resolved.

Until 9 am there wererestrictions in the use of the e-mail account with IMAP. The problem has now been resolved.

Until about 02:00 pm today, there was interference with the use of the "PrintHere" tile of Ricoh multifunction printers.
The problem has now been resolved.

On Thursday, 9.7.2020, necessary maintenance work on the mail system was carried out from 07:30 am. The work is now completed.

Due to central power work on Friday, 03.07 and Saturday, 04.07.20, there will be no LAN available at Hittorfstrasse 17 on these days. Thank you very much for your understanding.

Between 10:15 am and 11:30 am today the download speed for videos on the eLecture plattform was reduced. The problem has now been resolved.

Between 10:00 am and 01:00 pm on 29.03.20 there were problems accessing the standard mailbox. The malfunction has been resolved in the meantime.

Between 04:00 pm and 04:20 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Between 09:30 am and 11:00 am today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Between 2:45 pm and 5:30 pm today, there was a disruption in access to the standard mailbox. The malfunction has now been corrected.

On 28.04.2020, maintenance work was carried out on the WWU Cloud until about 13:00 pm. These are now completed.

Between 11:00 am and 13:30 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

On 27.04.2020 from ca. 8-8.45pm the UC-Webclient will not available due to maintenance work. Thank you for your understanding.

Until the afternoon of 23.04. there were restrictions when retrieving / uploading videos via Learnweb / eLectures. The problem has now been resolved.

Until 22.04. ca. 11:40 there were malfunctions in the mail system. The problem has now been resolved.

Occasionally web pages were not displayed at all or were damaged from 2020-04-17 15:00 p.m. to 2020-04-18 10:30 a.m.
You may have to flush dns cache entries (e.g. with ipconfig /flushdns on Windows command line).

Between 10:00 and 11:00 a.m. today there were problems in the WWU Cloud and thus impairments of various services. The disturbance has now been resolved.

All services that were affected by the maintenance delay of the WWU cloud are now operational again.

Until ca. 10 am today there were impairments in the use of the Unified Communication telephone service. The problem has now been resolved.

Today, there have been problems when setting the password in the IT portal.

On Carnival Monday, 24.02.2020, the buildings of WWU IT at Einsteinstraße 60 as well as Röntgenstraße 7-13 and 19 will remain closed.

Until ca. 7.50 am there were restrictions in the use of the OTRS system. The problem has now been resolved.

Until ca. 5pm there were restrictions in the use of the VDI system and the WWU Cloud. The problem has now been resolved.

On February 6th the user support in Einsteinstraße 60 will only be open from 10am to 11:45am and from 2pm to 5pm.

On February 6th the IT-Servicedesk and the printing service will only be open from 8am to 11:45am and from 2pm to 4pm.

On Wednesday, 13.11.2019, between 07:00 and 07:30, Internet access at Robert-Koch-Straße 29 will be restricted due to maintenance. Thank you for your understanding.

 The ZIV/IT User Services in the Libary "ULB" and in the building "Bispinghof 2" are not available today, 31/10/2019. If neccesssary, please contact the service of the ZIV (Einsteinstraße 60).

 For operational reasons, today, the 25.10.2019  the user support is closed between 12:00 pm and 2:00 pm.

The service counter as well as the printing services of the ZIV are today, Fri., 04.10.2019 from 4.30 pm, unfortunately no longer occupied. If you have any problems, we kindly ask you to visit the user advisory service at Einsteinstraße 60.

Between 2 pm and 4 pm today there were impairments in the use of the VDI-services (no new virtual Windows desktop systems could be created).
The problem has now been resolved.

Yesterday afternoon (05.09.2019) there were impairments in the use of Shibboleth. The problem has now been resolved.

Between 03.09.19 and 05.09.19 until 01:00 pm were impairments in the use of the central fax server. The problem has now been resolved.

Due to a maintenance measure there were network interruptions on Thursday, 15.8.2019 between 8 and 9:10am in a part of the north wing of the castle (Schlossplatz 2).
The maintenance measure ist now complete.

Until 10.30 am today there were impairments in the use of the remotedesktop.
The problem has now been resolved.

As announced some months before and following the redommendations of our team "IT-Security", the outdated protocols TLS 1.0 and TLS 1.1 will be fully deactivated on thursday, 01/08/2019, 4p.m.  on our Webservers. That means that very outdated webbrowsers will not be able to load content of www.uni-muenster.de and several other servers. (A detailed list of user agent capabilities can be found at https://www.ssllabs.com/ssltest/clients.html.)