CIT Service News

For operational reasons the IT support in Einsteinstraße 60 will be closed all day on Friday, September 11, 2026. 

Thank you for your understanding.

Due to maintenance work, the d.velop documents (d.3) document management system will have limited availability throughout the day on September 29, 2026.
This will affect, among other things, student documents, invoices processed within the workflow, the e-personnel file, and documents used in the online application process (OAV). The d.velop documents web client will also be unavailable during this time.

Between 09:00 and 16:20 today, there were impairments to the use of the editor in Confluence. The issue has now been resolved. If necessary, the page must be reloaded using the keyboard shortcut Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).

Between 1:45 PM and 2:30 PM today, there were disruptions when retrieving mail from the systems (perMail, POP3, and IMAP). The disruption has since been resolved.

On Wednesday, September 2nd, Confluence will be unavailable for 1–2 hours in the early morning (before 9 AM) due to maintenance work.

Between approximately 7:45 p.m. (August 26, 2026) and 8:55 a.m. (August 27, 2026) there were restrictions in the use of Confluence.

The problem has now been resolved.

Between approximately 7.30 a.m. and 10:15 a.m there were restrictions in the use of the Unified Communication Services (UC-Webclient / OpenScape). 

The problem has now been resolved.

Due to maintenance work, the production SAP student management systems will be unavailable on Friday, August 28, 2026, between 2:00 p.m. and approximately 3:00 p.m. This will affect student management as well as access to the Germany Semester Ticket.

On August 25, 2026, there was an outage of the central web servers between approx. 1:45 p.m. and 2:30 p.m. 

The problem has now been resolved.

On Wednesday, August 26th, Confluence will be unavailable for 1 to 2 hours in the mid-morning due to maintenance work.

For operational reasons the IT support in Einsteinstraße 60 will be closed all day from Monday, August 24 to Wednesday, August 26. 

Thank you for your understanding.

Due to maintenance work, the production SAP systems will be unavailable on Friday, August 21, 2026, between 5:45 a.m. and 6:30 a.m. This will affect the Finance, Human Resources, Travel Expenses, and Student Management departments, as well as access to the Germany Semester Ticket.

Due to operational reasons, the IT support at Einsteinstraße 60 will be closed today (August 18, 2026) on short notice starting at 1:00 p.m. Thank you for your understanding.

The d.velop documents (d.3) document management system was unavailable from 2:00 a.m. to 8:15 a.m. The problem has since been resolved.

Due to current security vulnerabilities, we strongly recommend that you update your Zoom client (“Zoom Workplace”) to at least version 7.1.5. Given the severity of the vulnerabilities discovered, the minimum required version for users at the University of Münster will be raised to this version on August 14, 2026.

The SAP S4 system will be unavailable on Friday, July 31, from 6:00 p.m. to approximately 8:00 p.m. due to maintenance work.
Thank you for your understanding.

Due to an update, the TOPdesk ticketing system will be unavailable on Friday, July 31, 2026, from 7:30 a.m. to approximately 10:00 a.m. 
Thank you for your understanding.

Due to current staffing shortages, the service hours for the IDM Hotline must be reduced.
New hours: Mon, Tue & Thu: 10 a.m. – 12 p.m.
Outside of these hours, you can still reach the IDM as usual via email at: idm@uni-muenster.de

On Sunday, July 26, 2027, all central web servers were down from approximately 1:00 a.m. to 9:25 a.m.

Due to maintenance work, the production SAP systems will be unavailable on Friday, July 24, 2026, between 5:45 AM and 6:30 AM. This affects Finance, HR, Travel Expenses, Student Management, and the retrieval of the Germany Semester Ticket.

Due to maintenance work, the production SAP systems will have limited availability on Thursday, July 16, 2026, between 6:00 a.m. and 6:15 a.m.

Due to maintenance work, Follow-Me Printing will be unavailable or available only on a limited basis on Wednesday, July 15, between 7:30 a.m. and approximately 8:30 a.m.

Between 9:00 a.m. and 10:00 a.m. today, there were disruptions in the use of the AIDA time-tracking system. The issue has since been resolved.

On June 23, 2026, starting around 5:00 p.m., necessary maintenance will be performed on the university's telephone/UC system. Some services may experience brief disruptions. Thank you for your understanding.

From 14:00 to 16:10 there have been restrictions in the use of various SAP systems. Meanwhile the problems are solved.

Due to maintenance work, the production SAP systems will be unavailable on Friday, June 19, 2026, between 5:45 a.m. and 6:30 a.m. This will affect the Finance, Human Resources, Travel Expenses, and Student Management departments, as well as access to the Germany Semester Ticket.

Until approx. 9:40 a.m. (June 17, 2026) there were issues with accessing the Uni-Cloud Team's Grafana instance.

The problem has now been resolved.

Due to extensive changes regarding email notifications, the Indico event management tool will be unavailable on Wednesday, June 17, 2026, from 10:00 a.m. to 10:30 a.m. Thank you for your understanding.

Between 9:25 a.m. and 11:20 a.m., there were disruptions affecting the use of various SAP systems. The issue has since been resolved.

From 12:30 p.m. on June 9, 2026, until approximately 10:30 a.m. on June 10, 2026, there were disruptions in the use of the LSF/QISPOS campus management system. The issue has since been resolved.

Between 12:30 p.m. and 1:00 p.m. today, users experienced disruptions when accessing the Standardmail system and perMail. The issue has since been resolved.

Due to maintenance work, Follow-Me Printing will be unavailable or only partially available on Tuesday, June 9, 2026, between 5:00 and 6:00 p.m.

Between 9:00 a.m. and 9:36 a.m. today, there were disruptions in the use of the AIDA time-tracking system. The issue has since been resolved.

Due to maintenance work, the administration’s VPN access to the “zuv-home” network will be unavailable on Tuesday, June 2, 2026, between 6:00 p.m. and 6:15 p.m. This will affect all external access to internal resources, network drives, and applications via this VPN connection. Existing connections will also be interrupted during this time.

Between approximately 9:50 a.m. and 10:20 a.m. (May 29, 2026), there were issues with the web server farm (including Learnweb and various OpenStack services).

The issue has now been resolved.

Due to maintenance work, the production SAP systems and the d.velop documents (d.3) document management system will be unavailable on Friday, May 22, 2026, between 5:45 a.m. and 6:30 a.m.

The affected SAP systems include Finance, Human Resources, Travel Expenses, Student Management, and the retrieval of the Germany Semester Ticket.

For the d.3 document management system, affected items include student documents, invoice documents processed within the workflow, and documents used in the online application process (OAV). The d.velop documents web client and the Outlook integration will also be available only on a limited basis during this period.

Due to operational reasons, the IT support Einsteinstraße 60 will be closed on Friday, May 22, 2026 starting at 1:00 p.m.
Thank you for your understanding.

Between 7:05a.m. and 8:15a.m. there were restrictions in the use of various SAP systems.
The problem has now been resolved.

Due to an explosive ordnance survey, the CIT building (Einsteinstraße 60) will be closed to the public on Wednesday, May 6, 2026.
IT consulting and the service hotline are available by phone and email.

For more information about the review mentioned above, please visit: https://www.uni-muenster.de/news/view.php?cmdid=15369&lang=en

Between approximately 9:00 a.m. and 10:20 a.m., users experienced disruptions when using the standard email system (IMAP, perMail). The issue has since been resolved.

On April 24, 2026, there were disruptions in the use of the LSF/QISPOS campus management system. The issue has since been resolved.

Due to maintenance work, the production SAP systems will be unavailable on Friday, April 24, 2026, between 5:45 a.m. and 6:30 a.m. This will affect the Finance, Human Resources, Travel Expenses, and Student Management departments, as well as access to the Germany Semester Ticket.

Between 5:00 a.m. and 8:00 a.m. today, there were disruptions in the use of the LSF/QISPOS campus management system. The issue has since been resolved.

Due to operational reasons, the service counter and IT support will be closed on Tuesday, April 21, 2026, from 12:00 PM to 2:00 PM.
Thank you for your understanding.

 Due to maintenance work, Follow-Me Printing will be unavailable or only partially available on Wednesday, April 15, between 5:00 and 6:00 p.m. 

Due to maintenance work, the AIDA time-tracking system will be unavailable from 10 a.m. on Friday, April 3, until approximately 10 a.m. on Saturday, April 4. Thank you for your understanding.

Due to maintenance work, the Indico event management tool will be unavailable on Wednesday, April 1, 2026, starting at 10 a.m. for approximately 30 minutes. Thank you for your understanding.

For operational reasons, the IT support at Einsteinstraße 60 will be closed all day today (March 24, 2026).
Thank you for your understanding.

Due to maintenance work, the production SAP systems will be unavailable on Friday, March 20, 2026, between 5:45 a.m. and 6:30 a.m. This will affect the Finance, Human Resources, Travel Expenses, and Student Management departments, as well as access to the Germany Semester Ticket.

Between 11:30 a.m. and 1:00 p.m. today, there were issues accessing the IT portal; among other things, the password reset feature was affected. The issue has since been resolved.