FAQ - Frequently asked questions

In this list you will find answers to the most frequently asked general questions about using and accessing Imperia in recent years.
The main differences and known issues of the new to the old Imperia version can be found on the following web page: Differences Imperia 8 and 11.

I cannot register with Imperia, what should I do?

  • You have not yet received a user group for Imperia (Imperia role). If necessary, you can apply for this via the IT Portal under "WWU ID (account) and group memberships".
  • You haven't reset your WWU password since you got an Imperia group. You can do this in the IT Portal. When you change your password, your default password is transferred to Imperia.

Checklist for a complete functioning of the OCE bar:

  • Third party cookies must be accepted.
  • In the settings of the OCE bar (in Firefox under the menu item "Add-Ons") the items "Auto-Login" and "Ignore" must not be checked. For "Display content in" "new window" must be activated. When clicking on the symbol (i) next to the login button in the OCE bar, the entries for "Ignore" and "Auto-Login" should be set to "No".

How can I expand the sub-categories in the category overview more quickly?

If you hold down the Shift key (capital key) while clicking on the '>' of a category, all subcategories of that category will be opened. This goes accordingly if you want to close all sub-categories.

Why does it take so long to load the list of unlocked documents?

If you enter the corresponding base path in the URL mask, the page loads many times faster than without it.

When exactly do I have to press the refresh function? Only after I have published documents?

It is advisable to use the refresh function if you want to unlock new documents. This ensures that all documents in the left and right columns are also up to date. It's best to cache all the documents you're preparing for publication in the publication list. When you are ready, refresh the documents and then publish them collectively. If individual documents have already been published that are also affected in the left and right columns, include them in the refresh.

Individual pages can be refreshed much easier by using the corresponding function in "OneClickEdit".

When unlocking, I get a number of error messages that are marked red.

Red error messages are usually due to incorrect path specifications for embedded objects (graphics, PDFs). Check whether you have specified the links correctly. Also consider the graphic paths in the parameters. Often there is simply a blank space after the actual file name which must be deleted.

How do I upload files from the media database to the target system?

Objects from the media database are automatically uploaded with the documents that refer to them. When you release a document, you can also see in the transfer log whether objects from the media database were also uploaded. If the same object is linked to several pages, it is only uploaded once.

How do I update PDF documents?

Upload the new version of the document with the same name to the media database. Then import the page that links to the document in question. You do not need to change anything in the document, just run it through the workflow and unlock it again. The new version of the pdf-document will now be uploaded as well. If the old version is still displayed on the Internet, click on "Reload" in the browser or delete the browser cache if necessary.

In the preview, the links in the main navigation do not work.

The links in the main navigation are set in the parameters. They are specified there as relative links, that is, the links are only completed by the browser. On the Imperia development system, this only works if the documents concerned have already been created and published. Then the Imperia path /... is added to the relative link and you will also get to the correct page in the preview.