CIT Service News

Error solved

DHCP fixed network fault

Between 11:40 and 13:35 there were disruptions in the use of the DHCP fixed network. The fault has now been rectified.

Announcement

Maintenance multifunction printer on Monday, 15.04, 3 p.m.

On Monday, 15.04.2024 at 3 pm, there may be a breakdown of the multifunction printers for a few minutes due to maintenance. Thank you for your understanding.

Announcement

SAP maintenance work on Friday, 12.04.24, 06:30 to 06:50 a.m.

On Friday, 12.04.2024, the productive SAP systems will not be available between 6:30 a.m. and 6:50 a.m. due to maintenance work. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

Information

Maintenance of the SAP system (today)

Due to database maintenance, the productive SAP ERP and HCM systems will not be available today from 3:00 pm to approx. 5:00 pm. The areas affected are Finance, Human Resources and Travel Expenses

Obstacle

Malfunction of the SelfService portal

Due to a technical fault, the campus management system of the University of Münster was not available. This fault has been rectified for the time being, but we have not yet received any information from the system supplier as to the cause of the problem, which is why further faults cannot be ruled out. The system is being closely monitored by CIT. SAP is working at full speed to analyze the error and find a solution.
The semester ticket can also be retrieved via the Deutsche Bahn ticket store, which may also be subject to minor disruptions.

Online Ticket Shop NRW:
https://www.ots-nrw.de/index.php/product/255/show?active_path=ticket%7Cproduct_category_29%7Cproduct_subcategory_33%7Cproduct_255

If you would still like to send us a message, please use the e-mail address it.servicedesk@uni-muenster.de.

Announcement

Database update on Tuesday, 02.04., 13:00 - approx. 13:30

On Tuesday, 02.04.24 (today), there will be disruptions to the use of the SAP service portal from 13:00 to approx. 13:30 due to necessary database maintenance. The semester ticket retrieval is also affected. Thank you for your understanding.

Information

Warning about current phishing e-mails

An increasing number of phishing emails are currently being sent to many members of the University of Münster. The current e-mails were sent from various external addresses and pretend that the storage space of the mailbox is full and measures are necessary. The e-mails contain links that redirect to a website that deceptively simulates the login interface of the University of Münster, but is controlled by criminals.

Do not open any links contained in the e-mails described, do not reply to them and delete them immediately! It is no longer necessary to report these fraudulent e-mails to the CERT, as countermeasures have already been initiated. If you have received such an e-mail and have disclosed your access data on the linked website, please change your password immediately and contact the CERT (Computer Emergency Response Team) of the University of Münster: cert@uni-muenster.de

Error solved

Malfunction time recording system AIDA

Until approx. 10:45 am there were restrictions in the use of the time recording system AIDA.
The problem has now been resolved.

Error

Malfunction perMail and standard mailbox

At the moment there are restrictions in the use of perMail and the standard mailbox.
We are working on the solution and will inform you as soon as the malfunction is over.

Announcement

SAP maintenance work on 22.03.2024

On Friday, 22.03.2024, the productive SAP systems will not be available between 5:45 a.m. and 6:30 a.m. due to maintenance work. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

Announcement

Database update on Wednesday, March 20, 12:45 - approx. 13:30

On 20.03.2024 from 12:45 to approx. 13:30, there will be disruptions in the use of the SAP service portal due to a database update. The retrieval of the semester ticket is also affected. Thank you for your understanding.

Announcement

Maintenance work on the central mail system on Wednesday, 20.03.24, 18:00 - approx. 21:00

On Wednesday, 20.3.24, from 18:00 to approx. 21:00, the University's central mail system will be out of service due to necessary maintenance work. This will affect mail retrieval via IMAP, Pop3 and perMail as well as forwarding to the Exchange system. Mails will be delivered after the maintenance work has been completed. The Exchange system itself and mail dispatch via secmail.uni-muenster.de are not affected. Thank you for your understanding.

Information

Urgent security updates in the Exchange area

Due to urgent security updates, there may be temporary disruptions in the Exchange area during the course of the day.

Error solved

Internet connection failure

Until approx. 10.20 am there were problems with the university's internet connection.
The problem has now been resolved.

Error solved

Malfunction AIDA

Until approx. 12.30 a.m. (13.03.) there were restrictions in the use of AIDA.
The problem has now been resolved.

Error solved

Fault rectified perMail

Between 10:00 a.m. and 5:30 p.m. yesterday there were disruptions in the use of perMail. The disruption has now been rectified.

Error solved

Malfunction download semester ticket fixed

Between 01.03.24 and 12.03.24 there were disruptions when downloading the semester ticket via the University of Münster's self-service. The problem has now been resolved.

Announcement

Maintenance work on the university's internet access on 06.03.2024, 6-7 a.m.

Restructuring measures are being taken to improve protection against external cyber attacks. On 06.03.24 between 6-7 a.m there will probably be several short interruptions of the entire internet traffic of the university. This will affect the VPN dial-in and the university's services (e.g. websites) which will not be accessible from the internet.

Announcement

Maintenance work Sciebo on 05.03.24

Due to maintenance work, Sciebo will not be available on Tuesday, March 5th between 7 and 9 am.

Information

Zoom update, from 26.02.24 only client version 5.16.10 or higher can be used

Due to a vulnerability in earlier versions, at least client version 5.16.10 from 20.11.2023 (currently version 5.17.5-7 from 31.01.2024) will be required from 26.02.2024 to participate in Zoom meetings at the University of Münster.

We therefore recommend updating the affected Zoom clients before the above date. After the guidelines have been tightened, participation in meetings is still possible via web browser. The auto-update function of the client is activated by default.
Update search: (User icon -> Check for updates).

Announcement

Maintenance work SAP on 23.02.2024

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.02.2024 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Zoom fault rectified

Between 08:00 a.m. and 2:00 p.m today, there were disruptions in the use of the Zoom X video conferencing system. The disruption has now been rectified.

Error solved

AIDA malfunction resolved

Between 07:40 and 08:10 a.m. today, there were disruptions in the use of the AIDA time recording system. The fault has now been rectified.

Announcement

Maintenance work telephone system, 08.02.2024 from 8 pm

On Thursday, 08.02.2024, necessary work will be carried out on the university's telephone system from 8 pm.
There may be temporary restrictions.
Thank you for your understanding.

Announcement

New WIFI certificate from 14.02.2024

From 14.02.2024 the WLAN authentication server radius06 uses a new certificate.
This will probably lead to a popup message on Apple devices with information about the new certificate for radius06.uni-muenster.de, which must then be trusted.

 

Information

CIT closed on Carnival monday (12.02.)

The CIT will be closed all day on Monday, 12.02.2024 (Carnival Monday).
We will be back for you as usual from Tuesday, 13.02.

Error solved

Fault in standard mailbox perMail rectified

Between 3:30 and 4:20 p.m. today, there were disruptions in the use of the standard mailbox perMail. The disruption has now been rectified.

Error solved

Malfunction mail system (IMAP/POP and perMail)

Until approx. 12.20 pm there were restrictions in the use of the mail system (IMAP/POP and perMail).
The problem has now been resolved.

Information

Changed opening hours, Einsteinstraße 60 on 26.01.2024

For operational reasons, the CIT service desk at Einsteinstraße 60 will be closed from 16:00 on Friday, 26.02.2024. Thank you for your understanding.

Error solved

Malfunction Follow-me-Printing

Between 11:00 am and 11:55 am today there were impairments in the use of the Follow-me-Printing.
The problem has now been resolved.

Error solved

Fault in AIDA time recording system rectified

On 23.01.24 there were brief disruptions to the use of the AIDA time recording system. The fault has now been rectified.

Announcement

Maintenance work SAP on 19.01.24

Due to maintenance work, the productive SAP systems will not be available on Friday, 19.01.2024 between 5:45 am and 6:30 am. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

Error solved

Disruption to the application portal for study places rectified

Between 00:00 and 08:00 today there were disruptions in the use of the application portal for study places at the University of Münster. The disruption has now been rectified.

Error solved

Exchange fault rectified

In January, the use of Exchange was impaired and the fault has now been rectified.

Error solved

Fault in AIDA time recording system rectified

Between 04.01. and 09.01. there were disruptions in the use of the AIDA time recording system. The fault has now been rectified.

Information

Maintenance work on the telephone system on 28.12.2023

On 28.12.2023 from around 15:00, necessary maintenance work will be carried out on the university's telephone system. There may be short-term restrictions for some services (OpenScape UC,...). Thank you for your understanding.

Information

Building closure during the Christmas vacations

Our building at Einsteinstraße 60, including all on-site services (service desk, IT consulting, C-Labs), will be closed between December 27 and January 7. The IT and consulting hotline as well as the service desk will be available for you by telephone between Christmas and New Year from 8 a.m. to 2 p.m. and from January 2 at the usual times.  We will be back on site as usual on January 8. Thank you for your understanding.

Information

SAP maintenance work on 22.12.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 22.12.2023 between 5:45 am and 6:30 am. The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Information

Restricted opening hours, Einsteinstraße 60 on 20.12.2023

For operational reasons, the CIT building at Einsteinstraße 60 including all on-site services (service desk, IT consulting, C-Labs) will be closed on Wednesday, 20.12.2023 from 16:30.
Thank you for your understanding.

Error solved

Disruption to central services rectified

Between 12:02 pm and 02:30 pm today, there were disruptions to the use of various central services. The disruption has now been rectified.

Error solved

Exchange fault

Exchange fault rectified

Between 06.12.23and 04.01.2024 there were disruptions when using Exchange via Outlook. The fault has now been rectified.

Error solved

Malfunction Exchange

Exchange fault rectified

Between 04.12. from 11:30 am and 05.12.23 until 11:30 am there were disruptions in the use of Exchange. The fault has now been rectified.

Information

DaMaRIS maintenance work on 08.12.2023

The online hazardous substances register DaMaRIS will not be available on friday, December 8, from 9:00 a.m. due to a software update.

Information

SAP maintenance work on 07.12.2023

Due to system updates, the productive SAP systems will not be available from Thursday, 07.12.23 at 5 pm until Friday, 08.12.23 at approx. 9 am. This affects the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding!

Error solved

Disruption to the university websites rectified

Between 04:00 and 04:30 pm today, there were disruptions to the use of some university websites. The disruption has now been rectified.

 

Error solved

Disruption to central services rectified

Between 07:45 and 10:30 a.m. today, there were disruptions in the use of various central services. The disruption has now been rectified.

Information

Maintenance work on the telephone system on 22.11.2023

On 22.11.2023 from around 05:00 pm, necessary maintenance work will be carried out on the university's telephone system. There may be short-term restrictions for some services (OpenScape UC,...). Thank you for your understanding.

Error solved

Malfunction AIDA time recording system

Between 22.11., 09:00 and today, 13:00, there were disruptions in the use of the AIDA time recording system. The fault has now been rectified.

Information

Maintenance work SAP on 24.11.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 24.11.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Malfunction with Sciebo

Until Thursday afternoon there were restictions on the use of Sciebo.
The problem has now been resolved.

Error solved

Disruption to central services rectified

Between 08:00 and 11:30 am there were disruptions to the use of central services today. The disruption has now been rectified.

Error solved

Malfunction AIDA time recording system

From 1.45 - 2 pm there were problems with the use of the AIDA time recording system.
The problem has now been resolved.

Error solved

Exchange malfunction fixed

Between 01:00 and 02:15 pm today there were disruptions in the use of Exchange. The fault has now been rectified.

Information

WIFI "wwu" shutdown on 07.11.2023

The WIFI network "wwu" will be switched off on Tuesday, 07.11.2023.
As a replacement, the WIFI network "uni-ms" is available in all university buildings.

You can find out how to set up your WIFI access again in our instructions: https://www.uni-muenster.de/IT/en/services/kommunikation/wlan/index.html .

Note for the UKM buildings:
In the UKM buildings, the WIFI network "uni-ms" will only be available from 07.11.2023.

Error solved

Malfunction of various booking systems

Until approx. 11.30 there were restrictions in the use of various booking systems (IT courses, software courses, professional trainings).
The problem has now been resolved.

Error solved

Maintenance work in Confluence finished

Between 2:30 and 2:50 p.m. today, the use of Confluence was affected by the installation of a security update. The update has been successfully completed in the meantime.

Information

Maintenance work in the AIDA time recording system

The AIDA time tracking system will be unavailable today (10/30/2013) from 6:00pm - 6:30pm due to maintenance.

Error solved

Malfunction OTP generators

Until approx. 2:20 pm there were restrictions in retrieving and creating of one-time-passwords (OTPs) in the IT-Portal.
The problem has now been resolved.

Error solved

Malfunction when issuing the digital ID

From 23.10. - 26.10.2023 there were impairments in the issuance of new personal as well as impersonal digital IDs.
The problem has now been resolved.

Announcement

Indico update on 24.10.2023

Due to an update, the productive Indico will be unavailable on Tuesday, 10/24/2023 between 8:00am and 12:00pm.

Announcement

SAP maintenance work on 20.10.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 20.10.2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Information

Building closure Einsteinstraße 60, Wed., 18.10.from 12 o'clock

For operational reasons the CIT building Einsteinstraße 60 including all on-site services (IT support, service desk, printing services, C-Labs) will be closed from 12 o’clock on Wed, 18.10.2023.

Thank you for your understanding.

 

Error solved

Malfunction of various services

Between around 14:20 and 15:00 today, the use of various services was impaired. The disruption has now been resolved.

Error solved

AIDA

Between approx. 06:30 and 11:10 o'clock, there were disruptions in the use of AIDA today. The disruption has now been resolved.

Error solved

Central Services

On Thursday, October 12, 2023, there was a disruption of central services between 15:55 and 16:25. The OTP service was disrupted until 17:02.

Error solved

Malfunction of the ticket system (OTRS)

Between 07:20 and 09:40 today, the use of OTRS was affected. The disruption has been resolved in the meantime.

Error solved

Exchange malfunction fixed

Between 8:20 and 9:15 a.m. today, the use of the Exchange mailbox was affected. The disruption has now been resolved.

Error solved

Restrictions of the Muenster University websites

From 09:39 to 10:20 today, the use of parts of the university's website was affected. The disruption has been resolved in the meantime.

Information

Adobe upgrade on 08.10.2023

Adobe will be performing a storage structure upgrade on Sunday, 10/08/2023.
During the upgrade, Adobe CC or Acrobat Pro will not be accessible.

The upgrade may affect user login:
If you use both Acrobat Pro and Adobe CC with your Microsoft Entra account (formerly Microsoft Azure) at Münster University, it is possible that you will have to select a profile the next time you log in to either software.
According to available information from Adobe, you can always select the profile for Adobe CC in this case, since this profile also ensures access to Acrobat Pro.

If the Microsoft Entra account of the University of Münster is also used for another Adobe account (e.g. for a private Adobe account), each account receives its own profile. When logging in, the corresponding desired profile can then be selected.

An Adobe article on known upgrade issues can be found here: https://helpx.adobe.com/de/enterprise/kb/known-issues-business-id.html

Error solved

Malfunction exchange

Until recently, there were restrictions in the use of Exchange.
The problem has been fixed in the meantime.

Information

SAP maintenance work on 22.09.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 22.09.2023 between 5:45 am and 6:30 am. The areas affected are finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Malfunction Exchange

Exchange malfunction fixed

Between 19.09.23 and 21.09.23, there were disruptions in the use of the Exchange mailbox. The disruption has been resolved in the meantime.

Error solved

Restrictions in the use of Exchange

Between 1:20 p.m. and 3:30 p.m. today, the use of Exchange was affected. The disruption has been resolved in the meantime. Thank you for your understanding.

Information

Update in Follow-Me Printing (INPAS) on 14.09.23 starting at 6 p.m.

Due to a software update there may be short interruptions in Follow-Me Printing (INPAS) today, 14.09.23 from 6 pm. Thank you for your understanding.

Information

New WLAN certificate from 18.09.2023

From 18.09.2023 the WLAN authentication server radius06 uses a new certificate. This will probably lead to a popup message on Apple devices with information about the new certificate for radius06.uni-muenster.de, which must then be trusted.

Information

Innovations in digital IDs

Due to new regulations, new digital IDs are only valid for two years and impersonal digital IDs will only be issued with an email address but no owner information.
Due to the renaming of the university, email addresses with @wwu.de will no longer be included in new digital IDs.

Obstacle

Confluence service malfunction

A Confluence outage on Wednesday, September 6 at around 16:00 unfortunately meant that we had to use a backup from the previous day (Tuesday, September 5, 19:10) to restore. Changes after this time have therefore unfortunately been lost. We apologize for any data loss and will strive to achieve better availability of this service in the future.

Announcement

SAP maintenance work on 07.09.2023

Due to maintenance work, the SAP systems P01 and P02 will not be available on Thursday, 07.09.2023 between 17:00 and 19:00. Affected are the areas Finance, Human Resources and Travel Expenses. Thank you for your understanding.

Information

Disruption photo upload for student card

In individual cases, the information processing for the application to upload your picture for the student card may take up to 2 days after the time of enrollment approval. Thank you for your understanding.

Error solved

Creation of digital IDs currently not possible

Due to the delayed adaptation to new regulations by our service provider, no new personal or impersonal digital IDs (certificates) could be issued from 30.08. to 09.09.2023.

Announcement

Changed opening hours of WWU IT Einsteinstraße 60 on 24.08.2023

Due to operational reasons, the building Einsteinstraße 60 of WWU IT incl. all on-site services (service desk, printing services, C-Labs) will be closed on Thu, Aug 24, 2023 from 4pm.

Thank you for your understanding.

Announcement

Changed opening hours of IT support from 24.08.-08.09.2023

For operational reasons, the IT support at Einsteinstraße 60 will be staffed Mon-Fri only from 10 a.m. - 1 p.m. from Aug. 24 - Sept. 8, 2023.

Error solved

Exchange malfunction

Until approx. 3.20pm there were partial restrictions in the use of Exchange. The problem has now been resolved.

Announcement

SAP maintenance work on 18.08.2023

Due to maintenance work, the productive SAP systems will not be available between 5:45 a.m. and 6:30 a.m. on Friday, August 18, 2023. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Time recording Zeus - malfunction fixed

Between 11.08.23 and 16.08.23, the use of the time recording system "Zeus" was affected.  The disruption has now been resolved.

Information

Restricted opening hours, Einsteinstraße 60 on 11.08.2023

For operational reasons the building at Einsteinstraße 60 including on-site services (service desk, IT consulting, C-Labs) will be closed from 4 pm on Fr, 11.08.2023.
Thank you for your understanding.

Error solved

Network outage SoN - Busso-Peus-Straße 10

Unitl approx. 8:40 am there was a network outage in the area of the SoN, Busso-Peus-Straße 10. The problem has now been resolved.

Error solved

Exchange malfunction fixed

Between 11:30 a.m. and 3:40 p.m. today, there were disruptions in the use of Exchange. The disruption has now been resolved.

Announcement

"Personal storage space" unavailable as of 02.08. at 18:00

Due to maintenance work, the "personal storage space" will not be available today, 02.08. from 18:00 until 06:00 the following day. To prevent data loss, please close all files that are open and on the drive by 18:00. Thank you for your understanding.

Error solved

Impairments when retrieving applications from the info portal

Between 31.07. and 02.08. there were interferences when retrieving applications from the applicants' info portal. The disruption has been resolved in the meantime.

Announcement

Follow-Me Printing Server Update on Fri, 28.07.2023 at 13:00

There will be an update of the Follow-Me Printing servers on 28.07.23 at 1 pm. There will be a short interruption of the service of about 5 - 10 minutes. Thank you for your understanding.

Announcement

Restriction of the SAP system P01 on 26.07.2023 from 16:00 to approx. 17:00

Due to an update of the virtual infrastructure, the SAP system P01 will only be available to a limited extent and with longer waiting times on 26.07.2023 from 16:00 to approx. 17:00. This affects the areas of finance, purchasing and materials management. Thank you for your understanding.

Announcement

SAP maintenance work on 21.07.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, July 21, 2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Announcement

End of support for Sophos Endpoint (20.07.23)

On July 20, 2023, vendor support for Sophos Endpoint and Server Protection (Sophos Anti-Virus for Windows, Linux, and macOS) ends. Devices that continue to use the products after this date will no longer be protected against the latest threats. For private endpoints, you can migrate to Sophos Home Premium free of charge (https://www.uni-muenster.de/IT/en/services/arbeitsplatz/software/sophos.html). The migration of the service endpoints has already been taken care of by the IVVs.
If you are unsure whether the new Sophos version is already installed, you will see a blue program icon with a white "S" in your taskbar. If you do not see this, please contact your local IVV .

Error solved

Malfunction fixed: OTP server malfunction

Between 10:12 a.m. and 12:18 p.m. today, there was a malfunction of the OTP server (generation of one-time passwords, e.g. to establish a VPN connection). The malfunction has been resolved in the meantime.

Information

IT portal security via OTP

Securing the IT portal via 2-factor security In the future, access to the IT portal will be secured in such a way that it will then only be possible with password+one-time password (OTP) or with digital ID. All users who have not yet set up 2-factor security or 2-factor security with MTAN in the IT portal will be asked to change their settings by circular email.

Error solved

Malfunction of the mTAN procedure resolved

Between 3:30 p.m. and 7:00 p.m. yesterday, there were disruptions in the use of the mTAN procedure (SMS dispatch for password changes, for example). The disruption has since been resolved.

Announcement

Unified Communication not available on 06.07., 17:00

On 06.07. Unified Communication will not be available for approx. 2 hours starting at 17:00 due to operational reasons. Thank you for your understanding.

Announcement

On 03.07. "personal storage space" will not be available from 18:00 until 06:00

On 03.07.2023 between 18:00 and 06:00 on the following day the "personal storage space" will not be available for operational reasons. Please close all open files that are saved on the storage space until 18:00 to prevent data loss. Thank you for your understanding.

Error solved

Restrictions in the use of Outlook

Until approx. 14 pm today there were impairments in the use of Outlook. The problem has now been resolved.

Error solved

Restrictions in the use of the Multifunction Printers

At the moment there are restrictions in the use of the Multifunction Printers. We are working on the solution and will inform you as soon as the malfunction is over.

Information

SAP maintenance work on 23.06.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.06.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Announcement

CRIS.WWU not available from June, 12th to 16th due to an update

Information from Department 6.4: In June 2023 (Monday, 12th to Friday, 16th - CW 24) the log-in to CRIS.WWU will not be possible for one week. We will do a comprehensive system update during this time. During the period of the update, you will not be able to access or edit the data in the system. Websites that integrate data from CRIS.WWU will be provided with the required data (latest status from before the update).

Announcement

Maintenance work on the central user database (05/24/2023)

On Wednesday, 24.05.2023, starting at 08:15 a.m., conversion work will be carried out on the central user database will take place. The IT portal, start assistant, person search, intranet search, group administration (WWUBEN), etc. will not be available for a short time during the conversion work. Thank you for your understanding.

Announcement

Maintenance work of the d.3 document management system on 23.05.23

On May 23, 2023, the d.3 document management will be unavailable or only available with severe restrictions for the whole day due to maintenance work. This affects, among other things, the retrieval or storage of student and invoice documents that are processed within the workflow as well as documents that are used in the online application process (OAV). Also affected are documents that are stored or retrieved directly in the d.3 client, e.g. red and yellow mail, student index cards or university law documents.

Information

SAP maintenance work on 19.05.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 19.05.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Announcement

System update in SelfService on 17.05.2023

On 17.05.2023 between 07:00 a.m and10:00 a.m the retrieval of the SemesterTicket in SelfService as well as via the NRW-Ticketshop (OTS) will not be possible due to system updates. Thank you for your understanding.

Announcement

Maintenance work on the central user database (19.05.2023)

On Friday, 19.05.2023, conversion work will take place on the central user database.
Among other things, the IT portal, start assistant, person search, intranet search, group administration (WWUBEN), etc. will be temporarily unavailable during the conversion work.
Likewise, the use of the areas "Courses" (HIS-LSF) and "Study Administration" (Self-Service) in the MyWWU portal may be affected. However, these services can still be used at the following addresses (new login required):
Courses (HIS/LSF): https://studium.uni-muenster.de/
Study administration (Self-Service): https://service.uni-muenster.de/go

Error solved

UC-WebClient / OpenScape UC malfunction fixed

Between 9:00 a.m. and 10:20 a.m. today, the use of the UC-WebClient / OpenScape UC communications service was impaired. The disruption has been resolved in the meantime.

Announcement

Maintenance work on the interface CRIS and Imperia on 09.05.23

On Tuesday, 09.05.23 between 9:00 am and 11:00 the interface between CRIS and Imperia was not available. During this time, the editing and publishing of documents via the flex module "Integrate research database" was affected. The systems are operational again.

 

Information

Maintenance work SAP Campus Management System (27.04.23)

Due to maintenance work, the SLCM service portal will not be available today from 12:00 to approx. 12:30. Affected is the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad. The retrieval of the ticket via the ticket store of the German railroad is still possible.

 

Error solved

Malfunction of Sciebo integration on multi-function copiers is fixed

Between 04/27 and 04/28/2013, Sciebo integration on the multifunction copiers was affected. Direct printing from Sciebo and scanning to Sciebo was not possible. The malfunction has been resolved in the meantime.

Information

Telephone system maintenance on 26.04. from 5 pm

On 26.04.2023 from around 5 pm, necessary work will be carried out on the University's telephone system.
There may be short-term restrictions on some services (e.g. OpenScape UC).
Thank you for your understanding.

Announcement

Maintenance work SAP 25.04.2023

Due to maintenance work, the following SAP systems will not be available on Tuesday, 25.04.2023 between 19:40 and 20:00: P03 and GWP. Affected are the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad.

Announcement

Maintenance work SAP 21.04.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 21.04.2023 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Information

Maintenance work SAP Campus Management System on 06.04.2023

Due to maintenance work, the SLCM service portal will not be available on 06.04.2023 from 12:00 to approx. 14:30. Affected is the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad. It will still be possible to retrieve the ticket via the ticket store of Deutsche Bahn.

Announcement

Maintenance work in the Follow-Me-Printing area on 12.04.2023

Due to extensive maintenance work, Follow-Me Printing (INPAS) will not be available on Wednesday, 12.04. from 6 pm to approx. 8 pm. During this time, neither Follow-Me prints can be retrieved nor new ones created.

Announcement

Maintenance work in Zoom on 02.04.2023

On Sunday, 02.04.2023 Zoom will not be available due to migration work. There will be a switch to Zoom X from Telekom. Due to the hosting on servers in Germany, a higher level of data protection can be guaranteed.
After the migration, Zoom will be available again as usual.

Error solved

Malfunction of the SSH jumphost

Until approx. 12:40 pm today there were impairments in the use of the SSH jumphost. The problem has now been resolved.

Announcement

Maintenance work on the SAP Campus Management System

Due to maintenance work the productive SLCM system will not be available from 27.03.2023, 16:00 until 28.03.2023, 07:00. Affected is the student management and the retrieval of the NRW/VGM semester ticket via the Launchpad. It will still be possible to retrieve the ticket via the ticket store of Deutsche Bahn.

Announcement

SAP maintenance work on 24.03.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, March 24, 2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Information

Phishing mails in circulation

There are currently more phishing emails circulating, pretending to be from the WWU IT Service Desk and referring to validation of the email account.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Error solved

Malfunction of the mTAN procedure resolved

Between 10.03.23 and 14.03.23, there were disruptions in the use of the second factor via the "Mobile phone for mTAN" procedure. The disruption has since been resolved.

Information

Shutdown of the "SMS in the landline" service

Due to the shutdown of the "SMS in the landline" service by Telekom, it is no longer possible to use a landline number for the mTAN procedure in the IT portal.
See: https://www.telekom.de/hilfe/sms-festnetz-abschaltung
People who still have a landline number stored in the IT portal will be notified by us promptly by e-mail.

Error solved

Disturbance in Indico

The event management Indico is available again. The internal people search is currently deactivated.

Announcement

SAP maintenance work on 07.03.2023

Due to a database update, the SAP systems will be unavailable on 07.03.2023 from 6:30 pm until approx. 7:30 pm. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Faults in the virtualization environment

On Feburary 28 until 12:15 there have been disruptions in the virtualization environment. This resulted in restrictions in the use od various services. The problem is solved.

Information

Maintenance work SAP on Fr, 24.02.2023

Due to maintenance work, the productive SAP systems will not be available on Friday, 24.02.23 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Exchange malfunction fixed

Between 15.02.23 and16.02.23 until approx. 15:00, there were disruptions in the use of the Exchange account. The disruption has been resolved in the meantime.

Information

Work on the telephone system on 06.02.2023 from 8 p.m. onwards

On Monday, 06.02.2023, necessary work will be carried out on the University's telephone system from 8pm.
There will be disruptions (e.g. interruptions to calls) for approx. 15 minutes.
Thank you for your understanding.

Information

Phishing mails in circulation

There are currently more phishing mails in circulation again, pretending to be from the WWU and asking for verification of the e-mail account.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Error solved

Access problems standard mailboxes

Due to a system error, all standard mailboxes of the WWU IDs starting with a-d have been reset to the status of 02.02.2023, 13:00.
Mails to the corresponding IDs delivered between 2.2.22 1pm and 3.2.22 0:42am have therefore been lost.
Mails received between 0:42 and 6:33 may have been returned to the sender as undeliverable.

Exchange mailboxes are not affected. 

We apologise for the inconvenience and thank you for your understanding.

Information

Service desk and printing service closed on Fri, 03.02.2023 from 4 p.m.

For operational reasons, the service desk and the printing service will be closed from 4 p.m. on Friday, 03.02.2023.
Thank you for your understanding.

Announcement

Necessary work on the phone system

Today at approximately 5 pm there will be necessary work on the phone system of the university. There may be brief interruptions in some services (e.g. UC). Thank you for your understanding.

Error solved

LSF / QISPOS

Between 4:10 am and 7:50 am today there were impairments in the use of LSF/QISPOS. The problem has now been resolved.

Announcement

Maintenance work in the SAP area on 20.01.23

Due to maintenance work, the productive SAP systems will not be available on Friday, 20.01.2023 between 5:45 am and 6:30 am. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding.

 

Announcement

Maintenance work in the SAP area on 23.01.2023

Due to maintenance work in the invoice receipt workflow, the SAP system will not be available on Monday, 23.01.2023 in the period from 06:30 am to approx 07:00 am. At the same time, invoice processing via the workflow will not be possible in the period from 06:30 to approx. 11:00. Thank you for your understanding.

Error solved

Shibboleth access malfunction fixed

Between 3:00 p.m. and 5:00 p.m. on 12.01.23, the use of Shibboleth access to websites at ssso.uni-muenster.de and vsso.uni-muenster.de was impaired. The disruption has been resolved in the meantime.

Error solved

Malfunction in ZEUS fixed

Between 8:00 a.m. and 11:30 a.m. today, there were disruptions in the use of the ZEUS time recording system. The disruption has now been resolved. All bookings made could be subsequently posted.

Error solved

Update of WCMS imperia completed

The WCMS imperia has successfully been updated and now accessible.

Announcement

Maintenance work SAP on 23.12.2022

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.12.22 between 5:45 am and 6:30 am.
The areas affected are Finance, Human Resources, Travel Expenses, Student Management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Semester ticket

Until Monday, 19th December, 18:30h therehave been restrictions in the download of the semester ticket. This also applied to the download via the DB-shop.

Error solved

Malfunction of several services

Until approx. 15.12., 4.45pm there were restrictions in the use of several services:
- Sciebo: MySciebo-Portal
- Sciebo: Client-Downloads
- Sciebo: OnlyOffice
The problems have now been resolved.

Information

Building closure Einsteinstraße 60 on 14.12.2022

Due to power work, the building Einsteinstraße 60 including on-site services (service desk, IT consulting, C-Labs) will be closed all day on Mi, 14.12.2022. 
Thank you for your understanding.

Error solved

Disruption of some services

On 13.12. there were restrictions in the use of some systems. The problem has now been resolved.

Information

Message regarding licence expiry at Adobe

There are currently an increasing number of messages in Adobe CC and Adobe Acrobat regarding the expiry of licences. Adobe is already working on fixing the problem. Despite the message, you should still be able to use the software as usual for a few days.

Error solved

Malfunction in ZEUS fixed

Between 23.11.22 and 30.11.22, the use of the ZEUS time recording system was impaired. The disruption has since been resolved.

Information

Service desk and printing service closed on Thu, 24.11. from 11.50 a.m. - 2 p.m.

For operational reasons service desk and printing service will be closed on Do, 24.11.2022 from 11.50 a.m. to 2 p.m. 
Thank you for your understanding.
 

Error solved

Malfunction in ZEUS fixed

Between 11/21/22 and 11/22/22, there were disruptions in the use of the ZEUS time recording system. The disruption has since been resolved.

Information

Building closure Einsteinstraße 60 on 18.11.2022

Due to power work, the building Einsteinstraße 60 including on-site services (service desk, IT consulting, C-Labs) will be closed all day on Fr, 18.11.2022. 
Thank you for your understanding.

Information

SAP maintenance work on 18.11.2022

Due to maintenance work, the productive SAP systems will not be available on Friday, 18.11.2022 between 5:45am and 6:30am. This will affect the areas of Finance, Human Resources, Travel Expenses, Student Management and the NRW/VGM Semesterticket. 
Thank you for your understanding.

Error solved

WWU websites not accessible via IPv6

Until approx. 10:05am there were restrictions when calling up the WWU websites via IPv6. The problem has now been resolved.

Error solved

Malfunction fixed in OnlyOffice via Sciebo

Between 08:00 and 10:30 a.m. today, the use of OnlyOffice via Sciebo was affected. The disruption has been resolved in the meantime.

Error solved

Widespread power failure in the NWZ area

There was a widespread power outage in the NWZ area until about 9.20am. The fault has now been cleared.

Error solved

Mails to Hotmail/Outlook.de/Live currently undeliverable

Until about 11.30am, e-mails from the University of Münster to Hotmail/Outlook.de/Live addresses could not be delivered. The problem has been solved in the meantime.

Information

WIFI connection problems

On Monday, 17 October, a new certificate was installed for the radius06 server. This may cause problems with WLAN connections, but these should be solved by setting up the WLAN connection again. Instructions for various operating systems can be found on our website: https://www.uni-muenster.de/IT/en/services/kommunikation/wlan/index.html

Error solved

Malfunction of the ticket system (OTRS)

Until approx. 10:00 am today there were impairments in the use of OTRS. The problem has now been resolved.

Error solved

Malfunction download semester ticket fixed

Fault has been rectified.

Error solved

Error IT-Portal

Until ca. 7:50am there were restrictions in the use of the IT-Portal. The problem has now been resolved.

Error solved

Error IT-Portal

From about 9.50am to 10.40am there were disruptions in the use of the IT portal. The problem has now been resolved.

Announcement

Update of SAP systems as of 28.09.22, 06:00 p.m.

Due to system updates, the productive SAP systems will not be available from Wednesday, 28.09.22, at 6 p.m. until Thursday, 29.09.22, approx. 9 a.m.. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket. Thank you for your understanding!

Announcement

Maintenance of the multifunction devices on 26.09.2022, 8 a.m.

Due to maintenance, there may be an outage of the multifunction devices for a few minutes on 26.09.2022 at 8 am. Thank you for your understanding.

Error solved

Malfunction telephone connections from/to external

Until about 13:10, there were problems with telephone connections from / to external. The problem has now been resolved.

Announcement

Maintenance work SAP, 23.09.2022, 5:45-6:30am

Due to maintenance work, the productive SAP systems will not be available on Friday, 23.09.22 between 5:45 am and 6:30 am.
This will affect the areas of Finance, Human Resources, Travel Expenses, Student Management and the NRW/VGM Semesterticket.
Thank you for your understanding.

Information

Restriction to access the VDI environment

Due to the current increase in attempted attacks via the VDI environment, restrictions on access to this environment have been set up at short notice.

From now on, unrestricted access is only possible from Germany. Of course, this also includes all access from the WWU network itself.

To accessing the VDI environment from outside Germany, a VPN connection must be established.

Announcement

Maintenance work Sciebo from 21.09.-22.09.

Urgent and extensive work will be carried out on the Sciebo system on 21.09.2022 from 1pm. The work is expected to be completed in the afternoon of 22.09.2002. Thank you for your understanding.

Error solved

IT-Portal and other Services out of order

From Sun, 11.09., approx. 12.30 p.m. to Mon, 12.09., approx. 08.10 a.m., there were impairments in the use of the IT portal and other services. The problem has now been resolved.

Error solved

Restrictions in the use of some services fixed

2022-09-06, between 16:30 pm and 24:00 pm , access to some services was restricted. For example, the login to the IT portal was temporarily not available. The disruption has now been resolved.

Information

Wed, 07.09.2022: Building Einsteinstraße 60 closed and service number 31600 reachable with restrictions

On Wednesday, 07.09.2022, the Einsteinstraße 60 building including all on-site services (service counters, IT consulting, C-Labs) will be closed for operational reasons.
The service numbers 31600, 31700 and 31900 will only be available to a limited extent. 
You are welcome to send an e-mail to it@uni-muenster.de, but there may be a delay in processing. 
We will be back as usual on Thursday.

Error solved

ZEUS malfunction fixed

Between 08:00 am and 11:00 am today there were impairments in time recording. Zeus can be used again to its full extent. The bookings from today were all processed retroactively.

Error solved

SAP Service Portal malfunction is resolved

Between 11:00 am and 2:30 pm , access to the SAP Service Portal was restricted. The disruption has now been resolved.

Error solved

IT-Portal error

Until approx. 10.20am there were restrictions in the use of the IT-Portal. The problem has now been resolved.

Error solved

Disruption in the delivery of CRIS-data to websites and the research portal

Until approx. 10:00 am today there were impairments in the delivery of CRIS-data for websites. The problem has now been resolved.

Error solved

Malfunction telephony from/to external

Between 2 pm and 3:30 pm today (August 16, 2022) there were impairments in the use of the telephony from and to external. The problem has now been resolved.

Error solved

Malfunction WLAN Sprachenzentrum, English Department and Philosophikum

Until approx. 3:00 pm today there were impairments in the use of WLAN in the areas of Sprachenzentrum, English Department and Philosophikum. The problem has now been resolved

Information

Service number 31500 (NOC) not available on Thu., 18.08.22

On Thursday, 18.08.22 the service number 31500 (NOC) will not be available due to operational reasons. In urgent cases, please contact the general hotline at 31600. As usual, you can also send inquiries by e-mail to noc@uni-muenster.de. On Friday we will be there for you again as usual.

Information

Service number 30303 limited availability on Thu. 11.08.22

On Thursday, 11.08.22, the service number 30303 will only be available to a limited extent for operational reasons. You are welcome to submit a ticket or send an e-mail to it.servicedesk@uni-muenster.de as usual, but there may be a delay in processing. On Friday we will be there for you again as usual.

Information

E-mail verification

Between 9.8.22 at around 4:00 p.m. and 10.8.22 at around 10:00 a.m., e-mails could only be sent with a long delay. On the morning of 10.8., some e-mails were delivered with the following text in the subject line: "[WARNING: UNSCANNABLE EXTRACTION FAILED]". As it was not possible to check for viruses due to the malfunction, please handle them with care!

Information

Phishing mails in circulation

There are currently more phishing mails in circulation that pretend to be from WWU IT or the IT Service Desk and refer to alleged maintenance work on the mail server.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Error solved

Malfunction Follow-me-printing fixed

Between 03.08.22 and 07.08.22, the use of follow-me-printing on Ricoh multifunction devices was impaired. The malfunction has been resolved in the meantime.

Information

Mattermost Desktop Client Update needed

For technical reasons, all Mattermost Desktop versions up to and including version 5.0.2 had to be swiftly blocked.
If your Mattermost client does not start, please update it to the latest version: https://mattermost.com/apps/.
Afterwards the login should work again as usual.

Error solved

Mattermost malfunction fixed

Between 10:00 and 4:00 pm today, the use of Mattermost was affected. The disruption has been resolved in the meantime.

Error solved

Remote desktop connection failure

Until 27.07. at approx 11 a.m. there were impairments in the use of the remote desktop connection. The problem has now been resolved.

Error solved

Error in database server mysql.uni-muenster.de

Until approx. 11:10 am today there were impairments in the use of the database server mysql.uni-muenster.de. The problem has now been resolved.

Error solved

Malfunction IT-Portal

Until approx. 2pm there were restrictions in the use of the IT-Portal. The problem has now been resolved.

Announcement

Today (11.07.22) shortened opening hours of the IT consulting department

For operational reasons, the IT consulting is closed today (11.07.2022) already from 4:00 pm. Thank you for your understanding.

Information

Black backgrounds on matte posters

Please refrain from printing matte posters with large black background. The black color may smear and rub off on lighter areas as well as objects. If changing the color is not possible, please print these posters on glossy paper.

Announcement

SAP maintenance work on 01.07.2022

Due to maintenance work, the SAP system P01 will not be available for about 10 minutes on Friday, 01.07.2022, at 15:00.

Error solved

Poster printer matte printing disturbed

Matte posters can be printed again as usual. Please refrain from printing matte posters with full black background, the color does not dry good and leaves streaks on other posters.

Information

NOC hotline unavailable today (24.06.2022) as early as 2 p.m.

On 24.06.2022 our NOC hotline will be not available from 14h. On 27.06. we will be there for you again as usual.
Thank you for your understanding.

Announcement

SAP maintenance work on 27.06.2022

Due to maintenance work, the productive SAP systems will not be available on Monday, 27.06.22 between 5:45 am and 6:30 am.
Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Follow-me-printing (multifunction printer) malfunction fixed

From 22.06.22, there were impairments in the use of follow-me-printing on the Ricoh multifunction devices. The malfunction has been resolved in the meantime.

Information

Today (20.06.22) shortened opening hours from the IT-consultancy

For operational reasons, the IT consulting is closed today (20.06.2022) already from 02:00 pm.
Thank you for your understanding.

Error solved

Malfunction with remote desktops and VDI login

Until approx. 1 pm there were restrictions in the use of our Remote Desktop (RD) and logging on to the VDIs.
The problem has now been resolved.

Error solved

Network drives not accessible under ddfs\Arbeitsgruppen

Until approx. 1 pm there were restrictions in the use of the network drives under ddfs\workgroups.
The problem has now been resolved.

Announcement

Maintenance work on the central file server on Fri., 17.06.2022 between 2 and 3 p.m.

On Friday, 17.06.2022 between 14 and 15h there will be maintenance work on the central file server.
Thank you for your understanding.

Error solved

Confluence is available again

Between 03.06.22 and 07.06. until approx. 08:38 am, there were impairments in the use of Confluence today. The disruption has been resolved in the meantime.

 

Error solved

Malfunction of various services

Until about 11:45am (01.06.2022) there were restrictions in the use of various services (exchange, remotedesktop, registration on multifunction printers and follow-me-printing).
The problem has now been resolved.

Announcement

Contact points of the service number 30303 on Thu., 02.06.22 from 01:00 pm not available


Due to power work, our contact points with the service number 30303 will not be reachable by phone or e-mail on Thursday, 02.06.22 from 01:00 pm . This affects the entire Service Competence Center (Department 3) as well as the specialist applications (Department 4) of WWU IT.  On Friday 03.06.22 we will be there for you again as usual.

Error solved

Virtualization environment malfunction fixed

Between 10:00 am and 1:30 pm today, various services of the university administration (including the GLT) were affected. The disruption has now been resolved.

Announcement

Maintenance work Self-Service-Portal on 31.05.2022

Due to maintenance work, the services in the Self-Service-Portal (https://service.uni-muenster.de/go) will not be available on 31.05.2022 from 17:00 until approx. 20:00. The retrieval of the NRW/VGM semester ticket is also affected.

Information

Changed opening hours on Fri., 27.05.2022

For operational reasons, the service desk, print output, the C-Labs and the building will be closed as early as 5 p.m. on Friday, May 27, 2022.
Thank you for your understanding.

Announcement

SAP maintenance work on 18.05.

Due to a database update, the SAP systems will not be available on 18.05.2022 from 18:30 to approx. 20:00.
Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Error solved

Error at studium.uni-muenster.de

Until about 12 o'clock there were restrictions in the use of studium.uni-muenster.de.
We are working on the solution and will inform you as soon as the malfunction is over.

Error solved

Imperia malfunction - maintenance mode

Until about 14.30h there were impairments in the use of Imperia today (09.05.2022).
The problem has now been resolved.

Information

Update of CRIS.WWU from 09-20.05. / data processing not possible

In the period from 09-20.05.2022 CRIS.WWU will receive a comprehensive update.
During this period, it will not be possible to edit data in the system.
Websites that embed data from CRIS.WWU will continue to be supplied. 
Link to further information: https://www.uni-muenster.de/intern/forschung/cris/relaunch-cris/index.html

Announcement

Maintenance Follow-me-printing Sunday, 8.5.2022

In the course of 08.05.2022 (Sunday), the follow-me-printing may be affected due to maintenance.
Thank you for your understanding.

Error solved

Malfunction Follow-me-printing

Until 9 o'clock there were restrictions in the use of the Follow-me-printing.
The problem has now been resolved.

Announcement

Maintenance measures on Fri, 04/22/2022 in the castle

On Friday, 04/22/2022, there may be an outage of the computer network and telephones in the south wing of the castle from 7:15am to 7:25am for maintenance.

Announcement

System update Unify Openscape webservice

Due to urgent updatesdringender Wartungsmaßnahmen steht die Unify OpenScape Webservice will be turned of from 17:00 for ca. 90 minutes. The Telephones will be usable during that time.

Information

Today (07.04.2022) shortened opening hours of IT user support, service desk and printing service

For operational reasons, IT user support, service desk and printing service are closed today (07.04.2022) already from 4 pm.
Thank you for your understanding.

Information

Today shortened opening hours of IT support, service desk and printing service

For operational reasons, IT support, the service desk, and the print service will be closed from 4 p.m. today. In addition, IT support will not be open until 12 noon today. Thank you for your understanding.

Announcement

Maintenance work on eLectures from 11.03.2022 to 14.03.2022

Maintenance work will take place on eLectures from 11.03.2022 to 14.03.2022. Recordings will take place normally, but will not be uploaded. Learnweb uploads will also be processed after the maintenance. Viewing videos will not be possible in the meantime. The maintenance period has been chosen generously; we expect the work to be completed faster. We keep the offline time as short as possible. Thank you for your understanding.

Error solved

Faults in the ticket system WWUCase

Until 10 am today there were impairments in the ticket system WWUCase. The problem has now been resolved.

Error solved

error central virtualization platform

Between 11:20 am and 12:30 am today there were impairments in the use of the central virtualization platform. The problem has now been resolved.

Obstacle

Maintenance work on the telephone system on 18.02. from 6 p.m.

On Feb. 18, 2022, beginning at 6 p.m., necessary work will be performed on the University's telephone system. For about 1 hour the UC service will not be available.
Thank you for your understanding.

Information

IT Consulting today only available by telephone

For operational reasons, IT Consulting is only available by phone and email today. Tomorrow, 18.02.22, the on-site service will also be open again.
The building as well as the service desk and the print output will continue to be open as usual today.
Thank you for your understanding.

Obstacle

Update work on the phone system on 10.02.2022, between 20h and 21h

Today (10.02.2022) between 8 p.m. and 9 p.m. there may be interruptions of existing telephone connections due to update work on the university's telephone system, but a new call setup will be possible immediately.
Thank you for your understanding.

Error solved

Error in database server udcmysql fixed

Between 09:30 and 10:00 am today the database server udcmysql was affected. The disruption has been resolved in the meantime.

Error solved

Error Internet access

Between 8:25 and 10:00 am today there were impairments in the use of the Internet access. The problem has now been resolved.

Error solved

Learnweb error

Until about 11.15am there were restrictions in the use of learnweb. The problem has now been resolved.

Information

Service desk, print service and building closed today as of 5 p.m.

For operational reasons, the service counter and print output will be closed from 5 p.m. today.
The building will also close at 5 p.m.
Thank you for your understanding.

180

Samba access to the upload server of the web server park disrupted

Currently there are impairments in the use of the Samba access to the upload server of the web server park \\upload.uni-muenster.de\wwwdata, this is unfortunately down. We are working on the fix and will inform you as soon as the disruption is resolved.

Announcement

Imperia Migration from 23.12.2021 to 03.01.2022

From Thursday, December 23, 2021 the CMS imperia will be migrated from the currently productive version 8.6 to the current version 11.3. The system is expected to be unavailable until Monday, January 3, 2022.
All imperia-generated websites will still be accessible during this time, but will not be able to be edited.
Thank you for your understanding.

Announcement

Update telephone system on saturday, 18.12.2021

On Saturday morning, Dec. 18, 2021, the university's telephone system will be upgraded to a new software version.
In this context, additional services (e.g. UC service) may be affected.
Thank you for your understanding.

Announcement

Maintenance work on the upload servers on 09.12.21

On Thursday, 09.12.21, urgent maintenance work will take place on the upload servers of the web server park in the time from 4:00 to 4:30 pm. At this time both servers are not available.

Error solved

Malfunction MyWWU (Student portal)

From about Friday afternoon (26.11.2021) to Monday (29.11.2021) 10am there were impairments in the use of the MyWWU student portal (message "Forbidden").
The problem has now been resolved.

Obstacle

Database update multifunction printer

There may be disruptions at the multifunction printers today (11/24/2021) due to a database update between 3pm and 3:15pm.
Thank you for your understanding.

Information

Service counter/printing closed as of 4.30 p.m.

For operational reasons, the service desk and print delivery will be closed from 4:30 p.m. today. 
The building at Einsteinstrasse 60 will close at 5 p.m.
Thank you for your understanding.

Error solved

Malfunction Follow-me-printing

Between 17.11.21and 30.11.21 there were restrictions in the use of the follow-me-printing. The problem has now been resolved.

Announcement

Maintenance work in CMS Imperia on 19.11.21

On Friday, November 19, 2021, CMS Imperia will be unavailable between 7:00 a.m. and an estimated 7:30 a.m.

Error solved

Malfunction Follow-me-printing is over

Between 9:20 am and 3:30 pm today there were impairments in the use of the follow-me-printing. The problem has now been resolved.

Error solved

Malfunction in the WWU Cloud resolved

Between 10:00 a.m. and 11:40 a.m. today, there was a network disruption in the WWU Cloud. The malfunction has been resolved in the meantime.

Error solved

Planned network shutdown Old Town is completed

The hardware replacement has been successfully completed and the network should be available again in the affected buildings in the Old Town.

Error solved

Network malfunction old town

Until about 8:15 a.m., there was a network fault in various buildings in the old town. The problem has now been resolved.

Error solved

Malfunctions in various buildings of the university resolved

Until 4:50 p.m. today, there were impairments to the power grid at Robert-Koch-Strasse 40, Hüfferstraße 59, Alexander-von-Humboldt Haus and the Europa-Gästehaus. The disruption has now been resolved.

Error solved

OpenVPN malfunctions fixed

Until about 11:30 a.m. there were interferences with the use of OpenVPN today. The disruption has been resolved in the meantime.

Announcement

Network changes at TOPdesk

Due to network changes the ticket system TOPdesk will not be available from today, 30.09. at 4:00 pm until 01.10. at 8:00 am.
Thank you for your understanding.

Announcement

Update of the remotedesktop (RD) on 04.10.2021

On Monday, 04.10.2021 the Remote Desktop (RD) will be updated for security reasons. From this date on, it will be necessary to log in from outside the WWU using a gateway.
The instructions for this have already been adapted: https://www.uni-muenster.de/IT/en/services/arbeitsplatz/remote/index.html.
Thank you for your understanding.

Announcement

Building closed on Friday 01.10.2021

The WWU IT buildings will be closed on Friday, 01.10.2021.
We will be there for you again as usual from Monday, 04.10.2021.
Thank you for your understanding.

Error solved

Failure in the network license of SPSS is resolved

Between 08:00 am and 12:15 pm today, the use of the SPSS network license was affected. The disruption has been resolved in the meantime.

Announcement

WWU IT Building at 60 Einstein Street closes today at 5:30 p.m.

For operational reasons, the building at Einsteinstrasse 60 will close at 5:30 p.m. today, 17.09.21.
The print edition and the service desk will be open again on Monday, 20.09.21, at the usual opening hours.

Error solved

Malfunction of the multifunction printers is solved

Between 10:00 and 10:30 a.m. today, printing via the multifunction printers was disrupted; Follow-Me-Printing was also affected. The problem has now been resolved.
For some printers a driver update with administrative rights may be required, in these cases please contact the responsible IVV of your department.

Information

Maintenance work on the eLectures successfully completed

Already on 16.09.2021 around 07:00 pm the maintenance work on the eLectures could be successfully completed. All functions are fully usable again.

Information

Renewal of the SPSS licenses

The current SPSS licenses will run until 9 September 2021. However, these can still be used in a grace period of 30 days, i.e. until 30 October 2021. Unfortunately, we will receive the new SPSS licenses later than usual this year. Please be patient. As soon as the new version is available, we will inform you on our website.

Information

Phishing mails in circulation

There are currently more phishing mails with alleged senders from WWU in circulation, which refer to withheld mails or account updates.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Error solved

Malfunction Follow me printing (INPAS) with multifunction devices

On 01.09.2021, there were impairments in the use of Follow me printing (INPAS) of the multifunction devices until approx. 13:30. The problem has now been resolved.

Announcement

Maintenance work on the WWU Cloud on 06.09.2021

Maintenance is postponed.
There will be a brief maintenance of the WWU Cloud on 06/09/2021 starting at 8:00 a.m..

Error solved

Malfunction in the self-service portal resolved

Between 10:00 a.m. and 4:30 p.m.  yesterday, the self-service portal was affected. The disruption has now been resolved.

Error solved

Zoom malfunctions fixed

Between 9:00 a.m. and 3:00 p.m., the use of Zoom was impaired today. The disruption has now been resolved.

Error solved

Malfunction ZEUS flexitime terminal

Between Monday, 16.08. and Wednesday, 18.08. approx. 11am, there was a disruption in bookings via the ZEUS flexitime terminal. Bookings at the on-site terminals are now processed and displayed. Bookings via the ZEUS web interface can be made again as of now.

Error solved

Problems for 10% of our Users recieving their E-Mail

In the morning hours of About 10% of our Users were not able to access their E-Mail inbox. The problem has been solved at 13:45.

Announcement

Maintenance work in the HIS systems on 18/08/2021

Due to a software update, HIS systems will be unavailable from 1:00 pm to 8:00 pm on 08/18/2021.
Affected software components are POS-GX, BSOS and LSF/QISPOS.
Thank you for your understanding.

Announcement

Maintenance work in the HIS systems on 11/08/2021

Due to a database migration, HIS systems will be unavailable from 4:00 pm to 7:00 pm on 11/08/2021.
Affected software components are POS-GX, BSOS and LSF/QISPOS.
Thank you for your understanding.

Announcement

Maintenance Work Imperia 6.8.2021, 12 - approx. 15h

Due to maintenance work, the WCMS Imperia will not be available on Friday, 6.8.2021 from 12:00 to probably 15:00.

Thank you for your understanding.

Error solved

TOPdesk (ticket system) available again

TOPdesk (self-service of the ticket system) is now fully available again.

Information

Service counter/printing service closed on Wednesday, 28.07.2021 from 4 p.m.

For operational reasons, the service desk and print service will be closed from 4 p.m. on Wednesday, July 28, 2021.
Thank you for your understanding.

Announcement

Outage of the telephony on 22.07.2021 from 8 p.m.

Due to urgent work on the telephone system, telephony will be affected from 8 p.m. on July 22, 2021. Approximately 30 minutes are estimated for the work. Thank you for your understanding.

Information

Service counter/printing closed as of 4 p.m.

For operational reasons, the service desk and print service will be closed from 4 p.m. today (19.07.2021).

Thank you for your understanding.

Announcement

Maintenance work in the SAP systems as of July 13, 2021

Due to a software update, the SAP systems will not be available from 5:00 p.m. on July 13, 2021 until approximately 10:00 a.m. on July 14, 2021. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.

Error solved

ZEUS disruptions resolved

Between 06:30 am and 09:10 am today, the display of journals in the ZEUS time recording system was affected. The problem has now been resolved.

Error solved

Print&Pay printing service available again

Between 01.07.21 and 05.10.21 a security vulnerability occurred in the print service of various Windows versions. The connection via remote desktop with the Print&Pay printers is possible again and the security hole is closed.

Error solved

Impairments in the use of remote desktop gateway server

Last week and today there were impairments in the use of the remote desktop gateway server wwugw.wwu.de and rdg.wwu.de. The problem has now been resolved.

Announcement

Maintenance work in CMS Imperia on 21.05.2021

On Friday, 21.05.2021, from 5:00 pm onwards, necessary maintenance work will be carried out on the database servers, so that the CMS Imperia will be unavailable for approximately one hour. This is not yet the upcoming Imperia update. Thank you for your understanding.

Announcement

Maintenance work on the WWU Cloud on 25.05.2021

On 25.05.2021, a planned update of individual components of the WWU Cloud will take place. Services operated there will be temporarily unavailable.

Error solved

Malfunction Mailserver (IMAP and POP)

Until ca. 13.30 there were restrictions in the use of the e-mail account via IMAP and POP. The problem has now been resolved.

Announcement

Maintenance Work Exchange server 31.03.2021

During the course of today (31.03.2021), maintenance work will take place on the Exchange system. There may be brief disconnections. If in exceptional cases Outlook does not reconnect by itself, please restart Outlook once.

Thank you for your understanding.

Announcement

Maintenance work in the SAP systems P01, P02 on 19.03.2021

Due to a database migration, the SAP systems P01, P02 will not be available on 19.03.2021 from 4:00 pm to approx. 5:00 pm. This affects the areas of finance, human resources, travel expenses and online application procedures for SHK/SHB.

Announcement

Maintenance work in SAP SLcM on 12.03.2021

On 12.03.21, maintenance work will take place in SAP SLcM from 12:00 pm to 20:00 pm. During this period, the productive data migration for the upcoming go-live of the pilot study programs will be carried out and therefore the SAP SLcM (P03) as well as the apps in the Campus Management area (Launchpad) will not be available.

Error solved

Fault of the Follow-Me-Priting fixed

Between 1:30 p.m. and 2:50 p.m. today, there were disruptions in the use of Follow-Me-printing on the multifunction printers. The disruption has now been resolved.

Error solved

Sciebo malfunctions fixed

Between 08:00 a.m. and 10:50 a.m. today, the use of Sciebo at the Münster site was impaired; the shares of folders and project boxes were lost. The disruption has now been resolved and the shares should now be restored. If necessary, you have to trigger the synchronization again manually.

Error solved

Malfunction Self Service Portal

Until 3:15 pm there were impairments in the use of the Self Service Portal. The problem has now been resolved.

Error solved

Network restrictions Leo-Campus

Until 2:50 pm there were network restrictions at Leo-Campus. The problem has now been solved.

Announcement

Maintenance work in the self-service portal on 24.02.2021

Due to a database migration, the services in the self-service portal will not be available on 24.02.2021 from 18:00 to approx. 19:30. The retrieval of the NRW/VGM semester ticket is also affected.

Error solved

Malfunction in Self Service Portal resolved

Between 08:00 and 15:30 on 18.02.21 there were disruptions in the use of the online application process in the Self Service Portal.The disruption has now been resolved.



Announcement

Maintenance work in ZOOM on 06.02.21

On Saturday, 06.02. 2021 between 01:00 am and 09:00 am Zoom will not be available due to maintenance.
Running meetings will be automatically terminated at this time.

We kindly ask you to switch to our service Jitsi Meet (https://www.uni-muenster.de/IT/en/services/kommunikation/jitsi/index.html)
or DFNConf (https://www.conf.dfn.de) during this time.

Information

Phishing mails in circulation

There are currently more phishing mails with alleged senders from WWU in circulation, which refer to withheld mails or account updates. 
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Error solved

Malfunction Mailserver (IMAP and perMail)

In the period from approx. 9:15 to 10:15 the central mail system (reception, dispatch and retrieval) was disrupted. During this period, some incoming mails were returned to the senders as undeliverable.

Announcement

Changed opening hours of the IT building Einsteinstraße 60

Due to current developments, the WWU IT building at 60 Einstein Street and the services offered on site will be closed as early as Wednesday 12/16/20.

This week we are still available at the usual times by phone and email, from 21.12.20 the already published times on the WWU IT main page apply.

Announcement

Service desk at Einsteinstraße 60 closes today already at 04:00 pm

For operational reasons, the service desk of the WWU IT building at Einsteinstraße 60 will close as early as 4:00 pm on 12/15/20.
Visiting the user advisory service and picking up print jobs will still be possible until 5:00 pm.

Error solved

Faults at ZEUS resolved

Up to Monday, 12/14/20, there were disruptions at the flexitime terminals. The disruption has now been resolved.

Error solved

Malfunction VDI

Until Friday afternoon there were restrictions in the use of the virtual VDI infrastructure. The problem has now been solved.

Announcement

Changed opening hours of the IT building Einsteinstraße 60

From Monday 30.11.20 to 31.12.20, the opening hours for the IT building in Einsteinstraße 60 have changed.
All services of the service desk as well as the print version will then be available from 8:00am - 5:00pm, our user advisory service will continue to be open as usual from 10:00am -5:00pm.

Error solved

Malfunction Sciebo

Until ca. 9am there were restrictions in the use of Sciebo. The problem has now been resolved.

Error solved

Several Services not avaliable

Today from 15:50 to 18:00 several services have not been functional. Meanwhile the reason has been detected and the problem could be fixed.

Announcement

Maintenance work in Imperia

Between 06:00 pm and 07:00 pm maintenance work will take place today, 19.11.2020, in Imperia. The service will not be available during this time. THe database patch has successfully been installed.

Announcement

Maintenance work in Imperia

Between 06:00 pm and 07:00 pm maintenance work will take place today, 19.11.2020, in Imperia. The service will not be available during this time.

Announcement

Building in the Einsteinstraße 60 closes today already at 5:00 pm

For operational reasons the WWU IT building in Einsteinstraße 60 will be closed on 12.11.20 at 05:00 pm.
The service desk and the print version will therefore not be available again until Friday 13.11.20 during regular opening hours.

Error solved

Fault VDI fixed

Until about 12 o'clock today there were impairments in the use of the Virtual Infrastructure (VDI) system. The disturbance is meanwhile repaired.

Error solved

CRIS.WWU Error solved

From 09.11.2020 to 13.11.2020 it was not possible to register and process data at CRIS.WWU. The access to CRIS.WWU was blocked in order to transfer data to a new version of the system. The maintenance work has now been completed.

Error solved

CRIS.WWU registration and data processing currently not possible

From 09.11.2020 up to and including 13.11.2020 it will not be possible to register for CRIS.WWU. During this time you will not have access to the data in the system and you will not be able to edit them. The access to CRIS.WWU will be blocked to allow data to be transferred to a new version of the system for testing purposes.

Error solved

Malfunction websites

Between ca. 01.20 am and 8:55 am today there were impairments in the use of the WWU websites (incl. Learnweb)The problem has now been resolved

Error solved

Malfunctions at Sciebo

Until ca. 12 o'clock there were limitations in the use of Sciebo. The problem has now been resolved.

Error solved

Fixed problems with Website

From 1:30 a.m. to 12:35 p.m. today, there habe been impairments in the use and appearance of the WWU-Websites. Meanwhile the disturbance has been fixed.

Announcement

Update of the telephone system

On October 21, 2020, from 6:00 p.m. the older telephone system of the University/University of Applied Sciences Münster will be updated. This may result in temporary failures in the telephone service. The affected telephones are the Sopho Ergoline. Not affected are the telephones of the type Unify.

Error solved

Fixed problems with access to perMail and IMAP server

Until approx. 11 o'clock today, there were impairments in the use of perMail and the IMAP server. The disturbance has been fixed in the meantime

Error solved

ystem malfunctions fixed

Until about 12:50 today, system failures occurred. The malfunction has now been rectified.

Error solved

Isolated problems with Adobe Creative Cloud

Up until the morning of 09.10. there were isolated impairments when logging in to the Adobe Creative Cloud. The problem should now be solved.

Announcement

Maintenance work OpenVPN at 14.10.

On 14.10.2020 between 7:00 and 7:15am maintenance work will be carried out in the OpenVPN area. Existing VPN connections with the OpenVPN client will be briefly interrupted during this time and then automatically reestablished.
Thank you for your understanding

Error solved

Malfunction webserverpark / Imperia

Until 18:00 h there have benn restrictions in the webserverpark, in particular with the MAM-Upload of the WCMS Imperia . Meanwhile this malfunction is fixed.

Error solved

Malfunction of perMail fixed

Until approx. 01:30 pm today there were impairments in the use of perMail. The disturbance is meanwhile repaired

Error solved

Malfunction VDI

Until ca. 8:20 am there were restrictions in the use of the VDI system. The problem has now been resolved.

Error solved

Impairment at Imperia

Until ca. 11:30 am there were restrictions with the Imperia system. The problem has now been resolved.

Information

Listserver not available today the 24.09.20 between 08:00 and 12:00 a.m.

Today, September 24, 2020, the WWU list server will be unavailable from 8 a.m. to probably 12 p.m. due to the migration to a new system.
During this time no changes to lists and no access to archives will be possible.

Mails that are sent to lists for distribution during this time will
and after the migration it is distributed normally over the lists.

Error solved

Malfunction Network (Wifi, VPN, pLANet.X)

Until ca. 11:45 am there were restrictions in the use of our network services Wifi, VPN and pLANet.X. The problem has now been resolved.

Error solved

Malfunction at Confluence

Until ca. 11:10am there were restrictions in the use of Confluence. The problem has now been resolved.

Error solved

Problems with ZEUS fixed

Between 07:00 and 10:30 a.m. today, there were interferences with bookings and corrections in the ZEUS web service. The disturbance has now been resolved.

Information

C-Labs this week only available from 15:30

Due to a training course, the C-Labs 2 and 3 (first floor) in the Einsteinstraße 60 can only be used from 15:30 hrs in the week from 31.08. - 04.09.2020.
The upper floor will remain closed for visitors.
Thank you very much for your understanding.

Error solved

Fault with Sopho phones fixed

Between 11:30 am and 03:30 pm today, the use of the Sopho phones was impaired. The disturbance has now been resolved.

Error solved

Problems with Zoom are fixed

Between 3:30 pm and 5:00 pm it came today to impairments with the use of zoom. The disturbance has now been resolved.

Error solved

Impairment of Sciebo

Up to 20.08. approx. 9:20 there were performance/load problems at Sciebo's Münster location. The problems have now been resolved.

Information

IT-Building Einsteinstraße 60 opens on 18.08. at 12 o'clock

Due to a technical inspection, the IT building at Einsteinstraße 60 will not open until 12 noon on 18 August 2020.
Thank you for your understanding.

Information

Phishing mails

Currently, there is again an increasing number of phishing e-mails with alleged senders from WWU IT in circulation, which refer to withheld e-mails or account updates.
Please do not click on any links or attachments contained in these mails and do not reply to them, but simply delete the mails.

Announcement

Maintenance WWU Cloud on 06.08.2020

On Thursday, 06.08.2020 between 7 and 9 am, the services Jitsi and JupyterHub will be temporarily unavailable due to maintenance of the WWU Cloud.

Thank you for your understanding.

Error solved

Failure of part of the network infrastructure in the NWZ (KPTP)

Until ca. 11:30am there were restrictions in a part of the network infrastucture in the field of nuclear physics / theoretical physics due to a power failure. The problem has now been resolved.

Error solved

Restrictions in the use of the e-mail account

Until 9 am there wererestrictions in the use of the e-mail account with IMAP. The problem has now been resolved.

Error solved

Fault on the multifunction printers corrected

Until about 02:00 pm today, there was interference with the use of the "PrintHere" tile of Ricoh multifunction printers.
The problem has now been resolved.

Information

Maintenance work on the mail system completed (on July 9th, at 07:30am for about one hour)

On Thursday, 9.7.2020, necessary maintenance work on the mail system was carried out from 07:30 am. The work is now completed.

Obstacle

LAN failure due to planned power work, Hittorfstrasse 17 (03.7 and 04.07.20)

Due to central power work on Friday, 03.07 and Saturday, 04.07.20, there will be no LAN available at Hittorfstrasse 17 on these days. Thank you very much for your understanding.

Error solved

Sciebo - OnlyOffice error

Until ca. 8am there were restrictions in the use of OnlyOffice in Sciebo. The problem has now been resolved.

Error solved

reduced speed for the video download at eLectures

Between 10:15 am and 11:30 am today the download speed for videos on the eLecture plattform was reduced. The problem has now been resolved.

Error solved

Fault in the standard mailbox fixed

Between 10:00 am and 01:00 pm on 29.03.20 there were problems accessing the standard mailbox. The malfunction has been resolved in the meantime.

Error solved

Interference with the standard mailbox

Between 04:00 pm and 04:20 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Error solved

Faults of the standard mailbox fixed

Between 09:30 am and 11:00 am today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.


Error solved

Faults of the standard mailbox fixed

Between 2:45 pm and 5:30 pm today, there was a disruption in access to the standard mailbox. The malfunction has now been corrected.

Error solved

Maintenance work on the WWU Cloud 28.04.20 is completed

On 28.04.2020, maintenance work was carried out on the WWU Cloud until about 13:00 pm. These are now completed.

Error solved

Faults of the standard mailbox fixed

Between 11:00 am and 13:30 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Obstacle

Maintenance work UC-Webclient 27.04., 20-20.45

On 27.04.2020 from ca. 8-8.45pm the UC-Webclient will not available due to maintenance work. Thank you for your understanding.

Error solved

Error retrieval / upload videos via Learnweb / eLectures

Until the afternoon of 23.04. there were restrictions when retrieving / uploading videos via Learnweb / eLectures. The problem has now been resolved.

Error solved

Malfunctions of the mail system

Until 22.04. ca. 11:40 there were malfunctions in the mail system. The problem has now been resolved.

Error solved

Problems while accessing webpages

Occasionally web pages were not displayed at all or were damaged from 2020-04-17 15:00 p.m. to 2020-04-18 10:30 a.m.
You may have to flush dns cache entries (e.g. with ipconfig /flushdns on Windows command line).

Error solved

Problems in the WWU Cloud are solved

Between 10:00 and 11:00 a.m. today there were problems in the WWU Cloud and thus impairments of various services. The disturbance has now been resolved.

Error solved

Impairment of various services due to the maintenance delay of the WWU Cloud was fixed

All services that were affected by the maintenance delay of the WWU cloud are now operational again.

Error solved

Telephone service fault

Until ca. 10 am today there were impairments in the use of the Unified Communication telephone service. The problem has now been resolved.

Error solved

password change was not possible

Today, there have been problems when setting the password in the IT portal.

Error solved

Large-scale power outage Leo Campus fixed

In the area of the Leonardo Campus there was a large scale power outage until about 10:20 am and resulting failures in the LAN.
This failure has now been fixed.

Information

Phishing mails in circulation

Actually there are Phishing emails with the alleged sender "Universität Münster" and subjects such as e.g. "Closing Request received ..." or "Notice received ..." in circulation.
Please do not click on links in this mails or reply to them, just delete the emails.

Announcement

The public buildings of WWU IT will remain closed on 24.02.2020

On Carnival Monday, 24.02.2020, the buildings of WWU IT at Einsteinstraße 60 as well as Röntgenstraße 7-13 and 19 will remain closed.

Error solved

OTRS error

Until ca. 7.50 am there were restrictions in the use of the OTRS system. The problem has now been resolved.

Error solved

VDI and WWU-Cloud error

Until ca. 5pm there were restrictions in the use of the VDI system and the WWU Cloud. The problem has now been resolved.

Error solved

Mailservice error

Unitl ca. 10:25am there were restrictions in the use of the e-mail account. The problem has now been resolved.

Information

changed opening times of the user support on February 6th

On February 6th the user support in Einsteinstraße 60 will only be open from 10am to 11:45am and from 2pm to 5pm.

Information

changed opening times of the IT-Servicedesk on February 6th

On February 6th the IT-Servicedesk and the printing service will only be open from 8am to 11:45am and from 2pm to 4pm.

Announcement

Maintenance work at Robert-Koch-Straße 29 (13.11.2019, 7-7.30am)

On Wednesday, 13.11.2019, between 07:00 and 07:30, Internet access at Robert-Koch-Straße 29 will be restricted due to maintenance. Thank you for your understanding.

Information

The ZIV-User Serive "ULB" and "Bispinghof" today not available

 The ZIV/IT User Services in the Libary "ULB" and in the building "Bispinghof 2" are not available today, 31/10/2019. If neccesssary, please contact the service of the ZIV (Einsteinstraße 60).

Error solved

Error of a few services (Exchange, OWA and VDI)

Until ca. 2.15pm there were restrictions in the use of a few services (Exchange, OWA and VDI). The problem has now been resolved.

Information

User support closed between 12:00 pm and 2:00 pm

 For operational reasons, today, the 25.10.2019  the user support is closed between 12:00 pm and 2:00 pm.

Information

ZIV-Servicedesk closed at 4:30pm

The service counter as well as the printing services of the ZIV are today, Fri., 04.10.2019 from 4.30 pm, unfortunately no longer occupied. If you have any problems, we kindly ask you to visit the user advisory service at Einsteinstraße 60.

Error solved

Delay of mail delivery

Until ca. 2:30pm there weree delays in the delivery of e-mails due to increased mail volume.
By now, all mails should have been successfully delivered.

Error solved

VDI error fixed

Between 2 pm and 4 pm today there were impairments in the use of the VDI-services (no new virtual Windows desktop systems could be created).
The problem has now been resolved.

Error solved

Restrictions in the use of Shibboleth - error fixed

Yesterday afternoon (05.09.2019) there were impairments in the use of Shibboleth. The problem has now been resolved.

Error solved

Fax server malfunctioning - Disfunction fixed

Between 03.09.19 and 05.09.19 until 01:00 pm were impairments in the use of the central fax server. The problem has now been resolved.

Error solved

Network interruptions in the castle on 15.08.2019 from 8 o'clock

Due to a maintenance measure there were network interruptions on Thursday, 15.8.2019 between 8 and 9:10am in a part of the north wing of the castle (Schlossplatz 2).
The maintenance measure ist now complete.

Error solved

Remotedesktop error

Until 10.30 am today there were impairments in the use of the remotedesktop.
The problem has now been resolved.

Announcement

TSL 1.0 and 1.1 will be deactivated on WWU-Webservers

Very outdated user agents will no longer be supported

As announced some months before and following the redommendations of our team "IT-Security", the outdated protocols TLS 1.0 and TLS 1.1 will be fully deactivated on thursday, 01/08/2019, 4p.m.  on our Webservers. That means that very outdated webbrowsers will not be able to load content of www.uni-muenster.de and several other servers. (A detailed list of user agent capabilities can be found at https://www.ssllabs.com/ssltest/clients.html.)