WWU IT Service News

Error solved

Fault on the multifunction printers corrected

Until about 02:00 pm today, there was interference with the use of the "PrintHere" tile of Ricoh multifunction printers.
The problem has now been resolved.

Information

Maintenance work on the mail system completed (on July 9th, at 07:30am for about one hour)

On Thursday, 9.7.2020, necessary maintenance work on the mail system was carried out from 07:30 am. The work is now completed.

Obstacle

LAN failure due to planned power work, Hittorfstrasse 17 (03.7 and 04.07.20)

Due to central power work on Friday, 03.07 and Saturday, 04.07.20, there will be no LAN available at Hittorfstrasse 17 on these days. Thank you very much for your understanding.

Error solved

Sciebo - OnlyOffice error

Until ca. 8am there were restrictions in the use of OnlyOffice in Sciebo. The problem has now been resolved.

Error solved

reduced speed for the video download at eLectures

Between 10:15 am and 11:30 am today the download speed for videos on the eLecture plattform was reduced. The problem has now been resolved.

Error solved

Fault in the standard mailbox fixed

Between 10:00 am and 01:00 pm on 29.03.20 there were problems accessing the standard mailbox. The malfunction has been resolved in the meantime.

Error solved

Interference with the standard mailbox

Between 04:00 pm and 04:20 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Error solved

Faults of the standard mailbox fixed

Between 09:30 am and 11:00 am today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.


Error solved

Faults of the standard mailbox fixed

Between 2:45 pm and 5:30 pm today, there was a disruption in access to the standard mailbox. The malfunction has now been corrected.

Error solved

Maintenance work on the WWU Cloud 28.04.20 is completed

On 28.04.2020, maintenance work was carried out on the WWU Cloud until about 13:00 pm. These are now completed.

Error solved

Faults of the standard mailbox fixed

Between 11:00 am and 13:30 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Obstacle

Maintenance work UC-Webclient 27.04., 20-20.45

On 27.04.2020 from ca. 8-8.45pm the UC-Webclient will not available due to maintenance work. Thank you for your understanding.

Error solved

Error retrieval / upload videos via Learnweb / eLectures

Until the afternoon of 23.04. there were restrictions when retrieving / uploading videos via Learnweb / eLectures. The problem has now been resolved.

Error solved

Malfunctions of the mail system

Until 22.04. ca. 11:40 there were malfunctions in the mail system. The problem has now been resolved.

Error solved

Problems while accessing webpages

Occasionally web pages were not displayed at all or were damaged from 2020-04-17 15:00 p.m. to 2020-04-18 10:30 a.m.
You may have to flush dns cache entries (e.g. with ipconfig /flushdns on Windows command line).

Error solved

Problems in the WWU Cloud are solved

Between 10:00 and 11:00 a.m. today there were problems in the WWU Cloud and thus impairments of various services. The disturbance has now been resolved.

Error solved

Impairment of various services due to the maintenance delay of the WWU Cloud was fixed

All services that were affected by the maintenance delay of the WWU cloud are now operational again.

Error solved

Telephone service fault

Until ca. 10 am today there were impairments in the use of the Unified Communication telephone service. The problem has now been resolved.

Error solved

password change was not possible

Today, there have been problems when setting the password in the IT portal.

Error solved

Large-scale power outage Leo Campus fixed

In the area of the Leonardo Campus there was a large scale power outage until about 10:20 am and resulting failures in the LAN.
This failure has now been fixed.

Information

Phishing mails in circulation

Actually there are Phishing emails with the alleged sender "Universität Münster" and subjects such as e.g. "Closing Request received ..." or "Notice received ..." in circulation.
Please do not click on links in this mails or reply to them, just delete the emails.

Announcement

The public buildings of WWU IT will remain closed on 24.02.2020

On Carnival Monday, 24.02.2020, the buildings of WWU IT at Einsteinstraße 60 as well as Röntgenstraße 7-13 and 19 will remain closed.

Error solved

OTRS error

Until ca. 7.50 am there were restrictions in the use of the OTRS system. The problem has now been resolved.

Error solved

VDI and WWU-Cloud error

Until ca. 5pm there were restrictions in the use of the VDI system and the WWU Cloud. The problem has now been resolved.

Error solved

Mailservice error

Unitl ca. 10:25am there were restrictions in the use of the e-mail account. The problem has now been resolved.

Information

changed opening times of the user support on February 6th

On February 6th the user support in Einsteinstraße 60 will only be open from 10am to 11:45am and from 2pm to 5pm.

Information

changed opening times of the IT-Servicedesk on February 6th

On February 6th the IT-Servicedesk and the printing service will only be open from 8am to 11:45am and from 2pm to 4pm.

Announcement

Maintenance work at Robert-Koch-Straße 29 (13.11.2019, 7-7.30am)

On Wednesday, 13.11.2019, between 07:00 and 07:30, Internet access at Robert-Koch-Straße 29 will be restricted due to maintenance. Thank you for your understanding.

Information

The ZIV-User Serive "ULB" and "Bispinghof" today not available

 The ZIV/IT User Services in the Libary "ULB" and in the building "Bispinghof 2" are not available today, 31/10/2019. If neccesssary, please contact the service of the ZIV (Einsteinstraße 60).

Error solved

Error of a few services (Exchange, OWA and VDI)

Until ca. 2.15pm there were restrictions in the use of a few services (Exchange, OWA and VDI). The problem has now been resolved.

Information

User support closed between 12:00 pm and 2:00 pm

 For operational reasons, today, the 25.10.2019  the user support is closed between 12:00 pm and 2:00 pm.

Information

ZIV-Servicedesk closed at 4:30pm

The service counter as well as the printing services of the ZIV are today, Fri., 04.10.2019 from 4.30 pm, unfortunately no longer occupied. If you have any problems, we kindly ask you to visit the user advisory service at Einsteinstraße 60.

Error solved

Delay of mail delivery

Until ca. 2:30pm there weree delays in the delivery of e-mails due to increased mail volume.
By now, all mails should have been successfully delivered.

Error solved

VDI error fixed

Between 2 pm and 4 pm today there were impairments in the use of the VDI-services (no new virtual Windows desktop systems could be created).
The problem has now been resolved.

Error solved

Restrictions in the use of Shibboleth - error fixed

Yesterday afternoon (05.09.2019) there were impairments in the use of Shibboleth. The problem has now been resolved.

Error solved

Fax server malfunctioning - Disfunction fixed

Between 03.09.19 and 05.09.19 until 01:00 pm were impairments in the use of the central fax server. The problem has now been resolved.

Error solved

Network interruptions in the castle on 15.08.2019 from 8 o'clock

Due to a maintenance measure there were network interruptions on Thursday, 15.8.2019 between 8 and 9:10am in a part of the north wing of the castle (Schlossplatz 2).
The maintenance measure ist now complete.

Error solved

Remotedesktop error

Until 10.30 am today there were impairments in the use of the remotedesktop.
The problem has now been resolved.

Announcement

TSL 1.0 and 1.1 will be deactivated on WWU-Webservers

Very outdated user agents will no longer be supported

As announced some months before and following the redommendations of our team "IT-Security", the outdated protocols TLS 1.0 and TLS 1.1 will be fully deactivated on thursday, 01/08/2019, 4p.m.  on our Webservers. That means that very outdated webbrowsers will not be able to load content of www.uni-muenster.de and several other servers. (A detailed list of user agent capabilities can be found at https://www.ssllabs.com/ssltest/clients.html.)