We regularly conduct user surveys to evaluate and improve our service quality and participate in international benchmarks such as BencHEIT. We also review the development of important structural and usage data on an annual basis.

  • User Evaluation

    Since 2009, the WWU IT runs an annual survey among all its users to evaluate and improve the range and quality of the services offered. The objective is to optimally adapt the university’s IT infrastructure to the user's needs. Over the years, the user survey has always been an important stimulus for the development of the WWU IT’s service spectrum:

    User Evaluation 2019 (PDF) [de]
    User Evaluation 2018 (PDF) [de]
    User Evaluation 2017 (PDF) [de]
    User Evaluation 2016 (PDF) [de]
    User Evaluation 2015 (PDF) [de]

  • Structural Data 2019

    Communication Network

    Network connections WWU
    Registered end systems 29,604
    WLAN access points
    Simultaneous WLAN users 20,000
    Optical fibre cable system 198 km
    Telephones (landline incl. IP)

    Server Infrastructure

    Operated physical server systems 89
    Operated virtual server systems 816
    Number of VMware-ESX server 46
    Computing power HPC system (PALMA II)
    approx. 800 TFLOPS
    Average utilization HPC system (PALMA II)
    73,3 %
    Total amount of stored data
    761,7 TB
    Gross disk space available 4,07 PB


    Active user IDs
    Number of printing pages 610,145
    sciebo users


    Participants in software courses 4,053