Software support

There is a Power Point function you cannot find? Or you forgot how to start numbering on the third page in Word? Problems with Excel or Photoshop? Our software support answers questions about most programs, which are also taught in the ZIV courses. [de]
These are:

  • Word
  • PowerPoint
  • Excel (except VBA)
  • Indesign
  • Photoshop
  • Dreamweaver
  • OpenOffice
  • Prezi
  • Citavi

  • Unfortunately we do not offer support for SPSS!

In case of questions regarding the reference management programs Citavi and Refworks, you will also find support by the ULB. You can find further informations here.

  • FAQs

    Who can contact the software support?

    Every undergraduate and postgraduate student of the WWU.

    Do you offer support in English?

    We will do our best to help you in English. Main language of our support is German.

    Do I have to pay for the support?

    The software support is free of charge.

    Which information does the software support need in order to answer my questions quickly?

    We need information about your operating system (e.g. Windows) as well as your program version (e.g. Office 2000 or 2010). Furthermore, we need a precise description of your problem. Take the following questions as an orientation:

    1. What is your aim?
    2. Which steps have you already taken in order to reach this aim? 
    3. At which step does the problem occur?
    4. What exactly is the problem?

    What kind of problems does the software support deal with?

    We offer support with application problems arising in your project.

    How do I get help for my problem?

    Describe your problem and email it to us. You will then get an automatic reply. In the reference line you will find your ticket number. The answer to your question will also be mailed to you. You can also call us during our office hours (0251 83 31682).

    Can I attach my document or a screen shot?

    Yes.

    I emailed my inquiry and have not received a reply yet. Did you receive my email?

    If you have not received an automatic reply with your ticket number, check your spam folder. If your mailbox is not full, there might be a mail transmission error. In this case, please repeat your inquiry.

    Is it possible to contact you in person?

    Unfortunately, we cannot offer any personal support.

    Where else can I get help?

    In the student scripts of the ZIV software courses. Every WWU student has free access to them in the Learnweb (Moodle). Log in with your university ID and register for the course „ZIV Software training“. All scripts are filed there as PDFs.

Christopher Burgholz
Christopher Burgholz
Fabian Weber
© ZIV
Fabian Weber