WWU IT Service News

Error solved

Malfunction Mailserver (IMAP and POP)

Until ca. 13.30 there were restrictions in the use of the e-mail account via IMAP and POP. The problem has now been resolved.

Announcement

Maintenance Work Exchange server 31.03.2021

During the course of today (31.03.2021), maintenance work will take place on the Exchange system. There may be brief disconnections. If in exceptional cases Outlook does not reconnect by itself, please restart Outlook once.

Thank you for your understanding.

Announcement

Maintenance work in the SAP systems P01, P02 on 19.03.2021

Due to a database migration, the SAP systems P01, P02 will not be available on 19.03.2021 from 4:00 pm to approx. 5:00 pm. This affects the areas of finance, human resources, travel expenses and online application procedures for SHK/SHB.

Announcement

Maintenance work in SAP SLcM on 12.03.2021

On 12.03.21, maintenance work will take place in SAP SLcM from 12:00 pm to 20:00 pm. During this period, the productive data migration for the upcoming go-live of the pilot study programs will be carried out and therefore the SAP SLcM (P03) as well as the apps in the Campus Management area (Launchpad) will not be available.

Error solved

Fault of the Follow-Me-Priting fixed

Between 1:30 p.m. and 2:50 p.m. today, there were disruptions in the use of Follow-Me-printing on the multifunction printers. The disruption has now been resolved.

Error solved

Sciebo malfunctions fixed

Between 08:00 a.m. and 10:50 a.m. today, the use of Sciebo at the Münster site was impaired; the shares of folders and project boxes were lost. The disruption has now been resolved and the shares should now be restored. If necessary, you have to trigger the synchronization again manually.

Error solved

Malfunction Self Service Portal

Until 3:15 pm there were impairments in the use of the Self Service Portal. The problem has now been resolved.

Error solved

Network restrictions Leo-Campus

Until 2:50 pm there were network restrictions at Leo-Campus. The problem has now been solved.

Announcement

Maintenance work in the self-service portal on 24.02.2021

Due to a database migration, the services in the self-service portal will not be available on 24.02.2021 from 18:00 to approx. 19:30. The retrieval of the NRW/VGM semester ticket is also affected.

Error solved

Malfunction in Self Service Portal resolved

Between 08:00 and 15:30 on 18.02.21 there were disruptions in the use of the online application process in the Self Service Portal.The disruption has now been resolved.



Announcement

Maintenance work in ZOOM on 06.02.21

On Saturday, 06.02. 2021 between 01:00 am and 09:00 am Zoom will not be available due to maintenance.
Running meetings will be automatically terminated at this time.

We kindly ask you to switch to our service Jitsi Meet (https://www.uni-muenster.de/IT/en/services/kommunikation/jitsi/index.html)
or DFNConf (https://www.conf.dfn.de) during this time.

Information

Phishing mails in circulation

There are currently more phishing mails with alleged senders from WWU in circulation, which refer to withheld mails or account updates. 
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.

Error solved

Malfunction Mailserver (IMAP and perMail)

In the period from approx. 9:15 to 10:15 the central mail system (reception, dispatch and retrieval) was disrupted. During this period, some incoming mails were returned to the senders as undeliverable.

Announcement

Changed opening hours of the IT building Einsteinstraße 60

Due to current developments, the WWU IT building at 60 Einstein Street and the services offered on site will be closed as early as Wednesday 12/16/20.

This week we are still available at the usual times by phone and email, from 21.12.20 the already published times on the WWU IT main page apply.

Announcement

Service desk at Einsteinstraße 60 closes today already at 04:00 pm

For operational reasons, the service desk of the WWU IT building at Einsteinstraße 60 will close as early as 4:00 pm on 12/15/20.
Visiting the user advisory service and picking up print jobs will still be possible until 5:00 pm.

Error solved

Faults at ZEUS resolved

Up to Monday, 12/14/20, there were disruptions at the flexitime terminals. The disruption has now been resolved.

Error solved

Malfunction VDI

Until Friday afternoon there were restrictions in the use of the virtual VDI infrastructure. The problem has now been solved.

Announcement

Changed opening hours of the IT building Einsteinstraße 60

From Monday 30.11.20 to 31.12.20, the opening hours for the IT building in Einsteinstraße 60 have changed.
All services of the service desk as well as the print version will then be available from 8:00am - 5:00pm, our user advisory service will continue to be open as usual from 10:00am -5:00pm.

Error solved

Malfunction Sciebo

Until ca. 9am there were restrictions in the use of Sciebo. The problem has now been resolved.

Error solved

Several Services not avaliable

Today from 15:50 to 18:00 several services have not been functional. Meanwhile the reason has been detected and the problem could be fixed.

Announcement

Maintenance work in Imperia

Between 06:00 pm and 07:00 pm maintenance work will take place today, 19.11.2020, in Imperia. The service will not be available during this time. THe database patch has successfully been installed.

Announcement

Building in the Einsteinstraße 60 closes today already at 5:00 pm

For operational reasons the WWU IT building in Einsteinstraße 60 will be closed on 12.11.20 at 05:00 pm.
The service desk and the print version will therefore not be available again until Friday 13.11.20 during regular opening hours.

Error solved

Fault VDI fixed

Until about 12 o'clock today there were impairments in the use of the Virtual Infrastructure (VDI) system. The disturbance is meanwhile repaired.

Error solved

CRIS.WWU Error solved

From 09.11.2020 to 13.11.2020 it was not possible to register and process data at CRIS.WWU. The access to CRIS.WWU was blocked in order to transfer data to a new version of the system. The maintenance work has now been completed.

Error

Malfunction websites

Between ca. 01.20 am and 8:55 am today there were impairments in the use of the WWU websites (incl. Learnweb)The problem has now been resolved

Error solved

Malfunctions at Sciebo

Until ca. 12 o'clock there were limitations in the use of Sciebo. The problem has now been resolved.

Error solved

Fixed problems with Website

From 1:30 a.m. to 12:35 p.m. today, there habe been impairments in the use and appearance of the WWU-Websites. Meanwhile the disturbance has been fixed.

Announcement

Update of the telephone system

On October 21, 2020, from 6:00 p.m. the older telephone system of the University/University of Applied Sciences Münster will be updated. This may result in temporary failures in the telephone service. The affected telephones are the Sopho Ergoline. Not affected are the telephones of the type Unify.

Error solved

Fixed problems with access to perMail and IMAP server

Until approx. 11 o'clock today, there were impairments in the use of perMail and the IMAP server. The disturbance has been fixed in the meantime

Error solved

ystem malfunctions fixed

Until about 12:50 today, system failures occurred. The malfunction has now been rectified.

Error solved

Isolated problems with Adobe Creative Cloud

Up until the morning of 09.10. there were isolated impairments when logging in to the Adobe Creative Cloud. The problem should now be solved.

Announcement

Maintenance work OpenVPN at 14.10.

On 14.10.2020 between 7:00 and 7:15am maintenance work will be carried out in the OpenVPN area. Existing VPN connections with the OpenVPN client will be briefly interrupted during this time and then automatically reestablished.
Thank you for your understanding

Error solved

Malfunction webserverpark / Imperia

Until 18:00 h there have benn restrictions in the webserverpark, in particular with the MAM-Upload of the WCMS Imperia . Meanwhile this malfunction is fixed.

Error solved

Malfunction of perMail fixed

Until approx. 01:30 pm today there were impairments in the use of perMail. The disturbance is meanwhile repaired

Error solved

Malfunction VDI

Until ca. 8:20 am there were restrictions in the use of the VDI system. The problem has now been resolved.

Error solved

Impairment at Imperia

Until ca. 11:30 am there were restrictions with the Imperia system. The problem has now been resolved.

Information

Listserver not available today the 24.09.20 between 08:00 and 12:00 a.m.

Today, September 24, 2020, the WWU list server will be unavailable from 8 a.m. to probably 12 p.m. due to the migration to a new system.
During this time no changes to lists and no access to archives will be possible.

Mails that are sent to lists for distribution during this time will
and after the migration it is distributed normally over the lists.

Error solved

Malfunction Network (Wifi, VPN, pLANet.X)

Until ca. 11:45 am there were restrictions in the use of our network services Wifi, VPN and pLANet.X. The problem has now been resolved.

Error solved

Malfunction at Confluence

Until ca. 11:10am there were restrictions in the use of Confluence. The problem has now been resolved.

Error solved

Problems with ZEUS fixed

Between 07:00 and 10:30 a.m. today, there were interferences with bookings and corrections in the ZEUS web service. The disturbance has now been resolved.

Information

C-Labs this week only available from 15:30

Due to a training course, the C-Labs 2 and 3 (first floor) in the Einsteinstraße 60 can only be used from 15:30 hrs in the week from 31.08. - 04.09.2020.
The upper floor will remain closed for visitors.
Thank you very much for your understanding.

Error solved

Fault with Sopho phones fixed

Between 11:30 am and 03:30 pm today, the use of the Sopho phones was impaired. The disturbance has now been resolved.

Error solved

Problems with Zoom are fixed

Between 3:30 pm and 5:00 pm it came today to impairments with the use of zoom. The disturbance has now been resolved.

Error solved

Impairment of Sciebo

Up to 20.08. approx. 9:20 there were performance/load problems at Sciebo's Münster location. The problems have now been resolved.

Information

IT-Building Einsteinstraße 60 opens on 18.08. at 12 o'clock

Due to a technical inspection, the IT building at Einsteinstraße 60 will not open until 12 noon on 18 August 2020.
Thank you for your understanding.

Information

Phishing mails

Currently, there is again an increasing number of phishing e-mails with alleged senders from WWU IT in circulation, which refer to withheld e-mails or account updates.
Please do not click on any links or attachments contained in these mails and do not reply to them, but simply delete the mails.

Announcement

Maintenance WWU Cloud on 06.08.2020

On Thursday, 06.08.2020 between 7 and 9 am, the services Jitsi and JupyterHub will be temporarily unavailable due to maintenance of the WWU Cloud.

Thank you for your understanding.

Error solved

Failure of part of the network infrastructure in the NWZ (KPTP)

Until ca. 11:30am there were restrictions in a part of the network infrastucture in the field of nuclear physics / theoretical physics due to a power failure. The problem has now been resolved.

Error solved

Restrictions in the use of the e-mail account

Until 9 am there wererestrictions in the use of the e-mail account with IMAP. The problem has now been resolved.

Error solved

Fault on the multifunction printers corrected

Until about 02:00 pm today, there was interference with the use of the "PrintHere" tile of Ricoh multifunction printers.
The problem has now been resolved.

Information

Maintenance work on the mail system completed (on July 9th, at 07:30am for about one hour)

On Thursday, 9.7.2020, necessary maintenance work on the mail system was carried out from 07:30 am. The work is now completed.

Obstacle

LAN failure due to planned power work, Hittorfstrasse 17 (03.7 and 04.07.20)

Due to central power work on Friday, 03.07 and Saturday, 04.07.20, there will be no LAN available at Hittorfstrasse 17 on these days. Thank you very much for your understanding.

Error solved

Sciebo - OnlyOffice error

Until ca. 8am there were restrictions in the use of OnlyOffice in Sciebo. The problem has now been resolved.

Error solved

reduced speed for the video download at eLectures

Between 10:15 am and 11:30 am today the download speed for videos on the eLecture plattform was reduced. The problem has now been resolved.

Error solved

Fault in the standard mailbox fixed

Between 10:00 am and 01:00 pm on 29.03.20 there were problems accessing the standard mailbox. The malfunction has been resolved in the meantime.

Error solved

Interference with the standard mailbox

Between 04:00 pm and 04:20 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Error solved

Faults of the standard mailbox fixed

Between 09:30 am and 11:00 am today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.


Error solved

Faults of the standard mailbox fixed

Between 2:45 pm and 5:30 pm today, there was a disruption in access to the standard mailbox. The malfunction has now been corrected.

Error solved

Maintenance work on the WWU Cloud 28.04.20 is completed

On 28.04.2020, maintenance work was carried out on the WWU Cloud until about 13:00 pm. These are now completed.

Error solved

Faults of the standard mailbox fixed

Between 11:00 am and 13:30 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.

Obstacle

Maintenance work UC-Webclient 27.04., 20-20.45

On 27.04.2020 from ca. 8-8.45pm the UC-Webclient will not available due to maintenance work. Thank you for your understanding.

Error solved

Error retrieval / upload videos via Learnweb / eLectures

Until the afternoon of 23.04. there were restrictions when retrieving / uploading videos via Learnweb / eLectures. The problem has now been resolved.

Error solved

Malfunctions of the mail system

Until 22.04. ca. 11:40 there were malfunctions in the mail system. The problem has now been resolved.

Error solved

Problems while accessing webpages

Occasionally web pages were not displayed at all or were damaged from 2020-04-17 15:00 p.m. to 2020-04-18 10:30 a.m.
You may have to flush dns cache entries (e.g. with ipconfig /flushdns on Windows command line).

Error solved

Problems in the WWU Cloud are solved

Between 10:00 and 11:00 a.m. today there were problems in the WWU Cloud and thus impairments of various services. The disturbance has now been resolved.

Error solved

Impairment of various services due to the maintenance delay of the WWU Cloud was fixed

All services that were affected by the maintenance delay of the WWU cloud are now operational again.

Error solved

Telephone service fault

Until ca. 10 am today there were impairments in the use of the Unified Communication telephone service. The problem has now been resolved.

Error solved

password change was not possible

Today, there have been problems when setting the password in the IT portal.

Error solved

Large-scale power outage Leo Campus fixed

In the area of the Leonardo Campus there was a large scale power outage until about 10:20 am and resulting failures in the LAN.
This failure has now been fixed.

Information

Phishing mails in circulation

Actually there are Phishing emails with the alleged sender "Universität Münster" and subjects such as e.g. "Closing Request received ..." or "Notice received ..." in circulation.
Please do not click on links in this mails or reply to them, just delete the emails.

Announcement

The public buildings of WWU IT will remain closed on 24.02.2020

On Carnival Monday, 24.02.2020, the buildings of WWU IT at Einsteinstraße 60 as well as Röntgenstraße 7-13 and 19 will remain closed.

Error solved

OTRS error

Until ca. 7.50 am there were restrictions in the use of the OTRS system. The problem has now been resolved.

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VDI and WWU-Cloud error

Until ca. 5pm there were restrictions in the use of the VDI system and the WWU Cloud. The problem has now been resolved.

Error solved

Mailservice error

Unitl ca. 10:25am there were restrictions in the use of the e-mail account. The problem has now been resolved.

Information

changed opening times of the user support on February 6th

On February 6th the user support in Einsteinstraße 60 will only be open from 10am to 11:45am and from 2pm to 5pm.

Information

changed opening times of the IT-Servicedesk on February 6th

On February 6th the IT-Servicedesk and the printing service will only be open from 8am to 11:45am and from 2pm to 4pm.

Announcement

Maintenance work at Robert-Koch-Straße 29 (13.11.2019, 7-7.30am)

On Wednesday, 13.11.2019, between 07:00 and 07:30, Internet access at Robert-Koch-Straße 29 will be restricted due to maintenance. Thank you for your understanding.

Information

The ZIV-User Serive "ULB" and "Bispinghof" today not available

 The ZIV/IT User Services in the Libary "ULB" and in the building "Bispinghof 2" are not available today, 31/10/2019. If neccesssary, please contact the service of the ZIV (Einsteinstraße 60).

Error solved

Error of a few services (Exchange, OWA and VDI)

Until ca. 2.15pm there were restrictions in the use of a few services (Exchange, OWA and VDI). The problem has now been resolved.

Information

User support closed between 12:00 pm and 2:00 pm

 For operational reasons, today, the 25.10.2019  the user support is closed between 12:00 pm and 2:00 pm.

Information

ZIV-Servicedesk closed at 4:30pm

The service counter as well as the printing services of the ZIV are today, Fri., 04.10.2019 from 4.30 pm, unfortunately no longer occupied. If you have any problems, we kindly ask you to visit the user advisory service at Einsteinstraße 60.

Error solved

Delay of mail delivery

Until ca. 2:30pm there weree delays in the delivery of e-mails due to increased mail volume.
By now, all mails should have been successfully delivered.

Error solved

VDI error fixed

Between 2 pm and 4 pm today there were impairments in the use of the VDI-services (no new virtual Windows desktop systems could be created).
The problem has now been resolved.

Error solved

Restrictions in the use of Shibboleth - error fixed

Yesterday afternoon (05.09.2019) there were impairments in the use of Shibboleth. The problem has now been resolved.

Error solved

Fax server malfunctioning - Disfunction fixed

Between 03.09.19 and 05.09.19 until 01:00 pm were impairments in the use of the central fax server. The problem has now been resolved.

Error solved

Network interruptions in the castle on 15.08.2019 from 8 o'clock

Due to a maintenance measure there were network interruptions on Thursday, 15.8.2019 between 8 and 9:10am in a part of the north wing of the castle (Schlossplatz 2).
The maintenance measure ist now complete.

Error solved

Remotedesktop error

Until 10.30 am today there were impairments in the use of the remotedesktop.
The problem has now been resolved.

Announcement

TSL 1.0 and 1.1 will be deactivated on WWU-Webservers

Very outdated user agents will no longer be supported

As announced some months before and following the redommendations of our team "IT-Security", the outdated protocols TLS 1.0 and TLS 1.1 will be fully deactivated on thursday, 01/08/2019, 4p.m.  on our Webservers. That means that very outdated webbrowsers will not be able to load content of www.uni-muenster.de and several other servers. (A detailed list of user agent capabilities can be found at https://www.ssllabs.com/ssltest/clients.html.)