On Thursday, 11.08.22, the service number 30303 will only be available to a limited extent for operational reasons. You are welcome to submit a ticket or send an e-mail to it.servicedesk@uni-muenster.de as usual, but there may be a delay in processing. On Friday we will be there for you again as usual.
Between 9.8.22 at around 4:00 p.m. and 10.8.22 at around 10:00 a.m., e-mails could only be sent with a long delay. On the morning of 10.8., some e-mails were delivered with the following text in the subject line: "[WARNING: UNSCANNABLE EXTRACTION FAILED]". As it was not possible to check for viruses due to the malfunction, please handle them with care!
There are currently more phishing mails in circulation that pretend to be from WWU IT or the IT Service Desk and refer to alleged maintenance work on the mail server.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.
Between 03.08.22 and 07.08.22, the use of follow-me-printing on Ricoh multifunction devices was impaired. The malfunction has been resolved in the meantime.
For technical reasons, all Mattermost Desktop versions up to and including version 5.0.2 had to be swiftly blocked.
If your Mattermost client does not start, please update it to the latest version: https://mattermost.com/apps/.
Afterwards the login should work again as usual.
Between 10:00 and 4:00 pm today, the use of Mattermost was affected. The disruption has been resolved in the meantime.
Until 27.07. at approx 11 a.m. there were impairments in the use of the remote desktop connection. The problem has now been resolved.
Until approx. 11:10 am today there were impairments in the use of the database server mysql.uni-muenster.de. The problem has now been resolved.
Until approx. 2pm there were restrictions in the use of the IT-Portal. The problem has now been resolved.
For operational reasons, the IT consulting is closed today (11.07.2022) already from 4:00 pm. Thank you for your understanding.
Please refrain from printing matte posters with large black background. The black color may smear and rub off on lighter areas as well as objects. If changing the color is not possible, please print these posters on glossy paper.
Due to maintenance work, the SAP system P01 will not be available for about 10 minutes on Friday, 01.07.2022, at 15:00.
Matte posters can be printed again as usual. Please refrain from printing matte posters with full black background, the color does not dry good and leaves streaks on other posters.
On 24.06.2022 our NOC hotline will be not available from 14h. On 27.06. we will be there for you again as usual.
Thank you for your understanding.
Due to maintenance work, the productive SAP systems will not be available on Monday, 27.06.22 between 5:45 am and 6:30 am.
Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.
From 22.06.22, there were impairments in the use of follow-me-printing on the Ricoh multifunction devices. The malfunction has been resolved in the meantime.
For operational reasons, the IT consulting is closed today (20.06.2022) already from 02:00 pm.
Thank you for your understanding.
Until approx. 1 pm there were restrictions in the use of our Remote Desktop (RD) and logging on to the VDIs.
The problem has now been resolved.
Until approx. 1 pm there were restrictions in the use of the network drives under ddfs\workgroups.
The problem has now been resolved.
On Friday, 17.06.2022 between 14 and 15h there will be maintenance work on the central file server.
Thank you for your understanding.
Between 03.06.22 and 07.06. until approx. 08:38 am, there were impairments in the use of Confluence today. The disruption has been resolved in the meantime.
Until about 11:45am (01.06.2022) there were restrictions in the use of various services (exchange, remotedesktop, registration on multifunction printers and follow-me-printing).
The problem has now been resolved.
Due to power work, our contact points with the service number 30303 will not be reachable by phone or e-mail on Thursday, 02.06.22 from 01:00 pm . This affects the entire Service Competence Center (Department 3) as well as the specialist applications (Department 4) of WWU IT. On Friday 03.06.22 we will be there for you again as usual.
Between 10:00 am and 1:30 pm today, various services of the university administration (including the GLT) were affected. The disruption has now been resolved.
Due to maintenance work, the services in the Self-Service-Portal (https://service.uni-muenster.de/go) will not be available on 31.05.2022 from 17:00 until approx. 20:00. The retrieval of the NRW/VGM semester ticket is also affected.
For operational reasons, the service desk, print output, the C-Labs and the building will be closed as early as 5 p.m. on Friday, May 27, 2022.
Thank you for your understanding.
Due to a database update, the SAP systems will not be available on 18.05.2022 from 18:30 to approx. 20:00.
Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.
Until about 12 o'clock there were restrictions in the use of studium.uni-muenster.de.
We are working on the solution and will inform you as soon as the malfunction is over.
Until about 14.30h there were impairments in the use of Imperia today (09.05.2022).
The problem has now been resolved.
In the period from 09-20.05.2022 CRIS.WWU will receive a comprehensive update.
During this period, it will not be possible to edit data in the system.
Websites that embed data from CRIS.WWU will continue to be supplied.
Link to further information: https://www.uni-muenster.de/intern/forschung/cris/relaunch-cris/index.html
In the course of 08.05.2022 (Sunday), the follow-me-printing may be affected due to maintenance.
Thank you for your understanding.
Until 9 o'clock there were restrictions in the use of the Follow-me-printing.
The problem has now been resolved.
On Friday, 04/22/2022, there may be an outage of the computer network and telephones in the south wing of the castle from 7:15am to 7:25am for maintenance.
Due to urgent updatesdringender Wartungsmaßnahmen steht die Unify OpenScape Webservice will be turned of from 17:00 for ca. 90 minutes. The Telephones will be usable during that time.
For operational reasons, IT user support, service desk and printing service are closed today (07.04.2022) already from 4 pm.
Thank you for your understanding.
For operational reasons, IT support, the service desk, and the print service will be closed from 4 p.m. today. In addition, IT support will not be open until 12 noon today. Thank you for your understanding.
Maintenance work will take place on eLectures from 11.03.2022 to 14.03.2022. Recordings will take place normally, but will not be uploaded. Learnweb uploads will also be processed after the maintenance. Viewing videos will not be possible in the meantime. The maintenance period has been chosen generously; we expect the work to be completed faster. We keep the offline time as short as possible. Thank you for your understanding.
Until 10 am today there were impairments in the ticket system WWUCase. The problem has now been resolved.
Between 11:20 am and 12:30 am today there were impairments in the use of the central virtualization platform. The problem has now been resolved.
On Feb. 18, 2022, beginning at 6 p.m., necessary work will be performed on the University's telephone system. For about 1 hour the UC service will not be available.
Thank you for your understanding.
For operational reasons, IT Consulting is only available by phone and email today. Tomorrow, 18.02.22, the on-site service will also be open again.
The building as well as the service desk and the print output will continue to be open as usual today.
Thank you for your understanding.
Today (10.02.2022) between 8 p.m. and 9 p.m. there may be interruptions of existing telephone connections due to update work on the university's telephone system, but a new call setup will be possible immediately.
Thank you for your understanding.
Between 09:30 and 10:00 am today the database server udcmysql was affected. The disruption has been resolved in the meantime.
Between 8:25 and 10:00 am today there were impairments in the use of the Internet access. The problem has now been resolved.
Until about 11.15am there were restrictions in the use of learnweb. The problem has now been resolved.
For operational reasons, the service counter and print output will be closed from 5 p.m. today.
The building will also close at 5 p.m.
Thank you for your understanding.
Currently there are impairments in the use of the Samba access to the upload server of the web server park \\upload.uni-muenster.de\wwwdata, this is unfortunately down. We are working on the fix and will inform you as soon as the disruption is resolved.
On Thursday, 09.12.21, urgent maintenance work will take place on the upload servers of the web server park in the time from 4:00 to 4:30 pm. At this time both servers are not available.
On Friday, November 19, 2021, CMS Imperia will be unavailable between 7:00 a.m. and an estimated 7:30 a.m.
Between 9:20 am and 3:30 pm today there were impairments in the use of the follow-me-printing. The problem has now been resolved.
Between 10:00 a.m. and 11:40 a.m. today, there was a network disruption in the WWU Cloud. The malfunction has been resolved in the meantime.
The hardware replacement has been successfully completed and the network should be available again in the affected buildings in the Old Town.
Until about 8:15 a.m., there was a network fault in various buildings in the old town. The problem has now been resolved.
Until 4:50 p.m. today, there were impairments to the power grid at Robert-Koch-Strasse 40, Hüfferstraße 59, Alexander-von-Humboldt Haus and the Europa-Gästehaus. The disruption has now been resolved.
Until about 11:30 a.m. there were interferences with the use of OpenVPN today. The disruption has been resolved in the meantime.
Due to network changes the ticket system TOPdesk will not be available from today, 30.09. at 4:00 pm until 01.10. at 8:00 am.
Thank you for your understanding.
Between 08:00 am and 12:15 pm today, the use of the SPSS network license was affected. The disruption has been resolved in the meantime.
For operational reasons, the building at Einsteinstrasse 60 will close at 5:30 p.m. today, 17.09.21.
The print edition and the service desk will be open again on Monday, 20.09.21, at the usual opening hours.
Between 10:00 and 10:30 a.m. today, printing via the multifunction printers was disrupted; Follow-Me-Printing was also affected. The problem has now been resolved.
For some printers a driver update with administrative rights may be required, in these cases please contact the responsible IVV of your department.
Already on 16.09.2021 around 07:00 pm the maintenance work on the eLectures could be successfully completed. All functions are fully usable again.
The current SPSS licenses will run until 9 September 2021. However, these can still be used in a grace period of 30 days, i.e. until 30 October 2021. Unfortunately, we will receive the new SPSS licenses later than usual this year. Please be patient. As soon as the new version is available, we will inform you on our website.
There are currently more phishing mails with alleged senders from WWU in circulation, which refer to withheld mails or account updates.
Please do not click on any links or attachments contained in the mails and do not reply to them, but simply delete them.
On 01.09.2021, there were impairments in the use of Follow me printing (INPAS) of the multifunction devices until approx. 13:30. The problem has now been resolved.
Maintenance is postponed.
There will be a brief maintenance of the WWU Cloud on 06/09/2021 starting at 8:00 a.m..
Between 10:00 a.m. and 4:30 p.m. yesterday, the self-service portal was affected. The disruption has now been resolved.
Between 9:00 a.m. and 3:00 p.m., the use of Zoom was impaired today. The disruption has now been resolved.
Between Monday, 16.08. and Wednesday, 18.08. approx. 11am, there was a disruption in bookings via the ZEUS flexitime terminal. Bookings at the on-site terminals are now processed and displayed. Bookings via the ZEUS web interface can be made again as of now.
In the morning hours of About 10% of our Users were not able to access their E-Mail inbox. The problem has been solved at 13:45.
Due to a software update, HIS systems will be unavailable from 1:00 pm to 8:00 pm on 08/18/2021.
Affected software components are POS-GX, BSOS and LSF/QISPOS.
Thank you for your understanding.
Due to a database migration, HIS systems will be unavailable from 4:00 pm to 7:00 pm on 11/08/2021.
Affected software components are POS-GX, BSOS and LSF/QISPOS.
Thank you for your understanding.
Due to maintenance work, the WCMS Imperia will not be available on Friday, 6.8.2021 from 12:00 to probably 15:00.
TOPdesk (self-service of the ticket system) is now fully available again.
Due to urgent work on the telephone system, telephony will be affected from 8 p.m. on July 22, 2021. Approximately 30 minutes are estimated for the work. Thank you for your understanding.
For operational reasons, the service desk and print service will be closed from 4 p.m. today (19.07.2021).
Due to a software update, the SAP systems will not be available from 5:00 p.m. on July 13, 2021 until approximately 10:00 a.m. on July 14, 2021. Affected are the areas of finance, human resources, travel expenses, student management and also the retrieval of the NRW/VGM semester ticket.
Between 06:30 am and 09:10 am today, the display of journals in the ZEUS time recording system was affected. The problem has now been resolved.
Between 01.07.21 and 05.10.21 a security vulnerability occurred in the print service of various Windows versions. The connection via remote desktop with the Print&Pay printers is possible again and the security hole is closed.
Last week and today there were impairments in the use of the remote desktop gateway server wwugw.wwu.de and rdg.wwu.de. The problem has now been resolved.
On Friday, 21.05.2021, from 5:00 pm onwards, necessary maintenance work will be carried out on the database servers, so that the CMS Imperia will be unavailable for approximately one hour. This is not yet the upcoming Imperia update. Thank you for your understanding.
On 25.05.2021, a planned update of individual components of the WWU Cloud will take place. Services operated there will be temporarily unavailable.
Until ca. 13.30 there were restrictions in the use of the e-mail account via IMAP and POP. The problem has now been resolved.
During the course of today (31.03.2021), maintenance work will take place on the Exchange system. There may be brief disconnections. If in exceptional cases Outlook does not reconnect by itself, please restart Outlook once.
Due to a database migration, the SAP systems P01, P02 will not be available on 19.03.2021 from 4:00 pm to approx. 5:00 pm. This affects the areas of finance, human resources, travel expenses and online application procedures for SHK/SHB.
On 12.03.21, maintenance work will take place in SAP SLcM from 12:00 pm to 20:00 pm. During this period, the productive data migration for the upcoming go-live of the pilot study programs will be carried out and therefore the SAP SLcM (P03) as well as the apps in the Campus Management area (Launchpad) will not be available.
Between 1:30 p.m. and 2:50 p.m. today, there were disruptions in the use of Follow-Me-printing on the multifunction printers. The disruption has now been resolved.
Between 08:00 a.m. and 10:50 a.m. today, the use of Sciebo at the Münster site was impaired; the shares of folders and project boxes were lost. The disruption has now been resolved and the shares should now be restored. If necessary, you have to trigger the synchronization again manually.
Until 3:15 pm there were impairments in the use of the Self Service Portal. The problem has now been resolved.
Until 2:50 pm there were network restrictions at Leo-Campus. The problem has now been solved.
Due to a database migration, the services in the self-service portal will not be available on 24.02.2021 from 18:00 to approx. 19:30. The retrieval of the NRW/VGM semester ticket is also affected.
Between 08:00 and 15:30 on 18.02.21 there were disruptions in the use of the online application process in the Self Service Portal.The disruption has now been resolved.
On Saturday, 06.02. 2021 between 01:00 am and 09:00 am Zoom will not be available due to maintenance.
Running meetings will be automatically terminated at this time.
We kindly ask you to switch to our service Jitsi Meet (https://www.uni-muenster.de/IT/en/services/kommunikation/jitsi/index.html)
or DFNConf (https://www.conf.dfn.de) during this time.
In the period from approx. 9:15 to 10:15 the central mail system (reception, dispatch and retrieval) was disrupted. During this period, some incoming mails were returned to the senders as undeliverable.
Due to current developments, the WWU IT building at 60 Einstein Street and the services offered on site will be closed as early as Wednesday 12/16/20.
This week we are still available at the usual times by phone and email, from 21.12.20 the already published times on the WWU IT main page apply.
For operational reasons, the service desk of the WWU IT building at Einsteinstraße 60 will close as early as 4:00 pm on 12/15/20.
Visiting the user advisory service and picking up print jobs will still be possible until 5:00 pm.
Up to Monday, 12/14/20, there were disruptions at the flexitime terminals. The disruption has now been resolved.
Until Friday afternoon there were restrictions in the use of the virtual VDI infrastructure. The problem has now been solved.
From Monday 30.11.20 to 31.12.20, the opening hours for the IT building in Einsteinstraße 60 have changed.
All services of the service desk as well as the print version will then be available from 8:00am - 5:00pm, our user advisory service will continue to be open as usual from 10:00am -5:00pm.
Until ca. 9am there were restrictions in the use of Sciebo. The problem has now been resolved.
Today from 15:50 to 18:00 several services have not been functional. Meanwhile the reason has been detected and the problem could be fixed.
Between 06:00 pm and 07:00 pm maintenance work will take place today, 19.11.2020, in Imperia. The service will not be available during this time. THe database patch has successfully been installed.
Between 06:00 pm and 07:00 pm maintenance work will take place today, 19.11.2020, in Imperia. The service will not be available during this time.
For operational reasons the WWU IT building in Einsteinstraße 60 will be closed on 12.11.20 at 05:00 pm.
The service desk and the print version will therefore not be available again until Friday 13.11.20 during regular opening hours.
From 09.11.2020 to 13.11.2020 it was not possible to register and process data at CRIS.WWU. The access to CRIS.WWU was blocked in order to transfer data to a new version of the system. The maintenance work has now been completed.
From 09.11.2020 up to and including 13.11.2020 it will not be possible to register for CRIS.WWU. During this time you will not have access to the data in the system and you will not be able to edit them. The access to CRIS.WWU will be blocked to allow data to be transferred to a new version of the system for testing purposes.
Between ca. 01.20 am and 8:55 am today there were impairments in the use of the WWU websites (incl. Learnweb). The problem has now been resolved
Until ca. 12 o'clock there were limitations in the use of Sciebo. The problem has now been resolved.
From 1:30 a.m. to 12:35 p.m. today, there habe been impairments in the use and appearance of the WWU-Websites. Meanwhile the disturbance has been fixed.
On October 21, 2020, from 6:00 p.m. the older telephone system of the University/University of Applied Sciences Münster will be updated. This may result in temporary failures in the telephone service. The affected telephones are the Sopho Ergoline. Not affected are the telephones of the type Unify.
Until approx. 11 o'clock today, there were impairments in the use of perMail and the IMAP server. The disturbance has been fixed in the meantime
Until about 12:50 today, system failures occurred. The malfunction has now been rectified.
Up until the morning of 09.10. there were isolated impairments when logging in to the Adobe Creative Cloud. The problem should now be solved.
On 14.10.2020 between 7:00 and 7:15am maintenance work will be carried out in the OpenVPN area. Existing VPN connections with the OpenVPN client will be briefly interrupted during this time and then automatically reestablished.
Thank you for your understanding
Until ca. 8:20 am there were restrictions in the use of the VDI system. The problem has now been resolved.
Until ca. 11:30 am there were restrictions with the Imperia system. The problem has now been resolved.
Today, September 24, 2020, the WWU list server will be unavailable from 8 a.m. to probably 12 p.m. due to the migration to a new system.
During this time no changes to lists and no access to archives will be possible.
Mails that are sent to lists for distribution during this time will
and after the migration it is distributed normally over the lists.
Until ca. 11:45 am there were restrictions in the use of our network services Wifi, VPN and pLANet.X. The problem has now been resolved.
Until ca. 11:10am there were restrictions in the use of Confluence. The problem has now been resolved.
Between 07:00 and 10:30 a.m. today, there were interferences with bookings and corrections in the ZEUS web service. The disturbance has now been resolved.
Between 3:30 pm and 5:00 pm it came today to impairments with the use of zoom. The disturbance has now been resolved.
Up to 20.08. approx. 9:20 there were performance/load problems at Sciebo's Münster location. The problems have now been resolved.
On Thursday, 06.08.2020 between 7 and 9 am, the services Jitsi and JupyterHub will be temporarily unavailable due to maintenance of the WWU Cloud.
Until ca. 11:30am there were restrictions in a part of the network infrastucture in the field of nuclear physics / theoretical physics due to a power failure. The problem has now been resolved.
Until 9 am there wererestrictions in the use of the e-mail account with IMAP. The problem has now been resolved.
Until about 02:00 pm today, there was interference with the use of the "PrintHere" tile of Ricoh multifunction printers.
The problem has now been resolved.
On Thursday, 9.7.2020, necessary maintenance work on the mail system was carried out from 07:30 am. The work is now completed.
Due to central power work on Friday, 03.07 and Saturday, 04.07.20, there will be no LAN available at Hittorfstrasse 17 on these days. Thank you very much for your understanding.
Between 10:15 am and 11:30 am today the download speed for videos on the eLecture plattform was reduced. The problem has now been resolved.
Between 10:00 am and 01:00 pm on 29.03.20 there were problems accessing the standard mailbox. The malfunction has been resolved in the meantime.
Between 04:00 pm and 04:20 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.
Between 09:30 am and 11:00 am today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.
Between 2:45 pm and 5:30 pm today, there was a disruption in access to the standard mailbox. The malfunction has now been corrected.
On 28.04.2020, maintenance work was carried out on the WWU Cloud until about 13:00 pm. These are now completed.
Between 11:00 am and 13:30 pm today, there were disruptions in access to the standard mailbox. The malfunction has now been resolved.
On 27.04.2020 from ca. 8-8.45pm the UC-Webclient will not available due to maintenance work. Thank you for your understanding.
Until the afternoon of 23.04. there were restrictions when retrieving / uploading videos via Learnweb / eLectures. The problem has now been resolved.
Until 22.04. ca. 11:40 there were malfunctions in the mail system. The problem has now been resolved.
Occasionally web pages were not displayed at all or were damaged from 2020-04-17 15:00 p.m. to 2020-04-18 10:30 a.m.
You may have to flush dns cache entries (e.g. with ipconfig /flushdns on Windows command line).
Between 10:00 and 11:00 a.m. today there were problems in the WWU Cloud and thus impairments of various services. The disturbance has now been resolved.
All services that were affected by the maintenance delay of the WWU cloud are now operational again.
Until ca. 10 am today there were impairments in the use of the Unified Communication telephone service. The problem has now been resolved.
Today, there have been problems when setting the password in the IT portal.
On Carnival Monday, 24.02.2020, the buildings of WWU IT at Einsteinstraße 60 as well as Röntgenstraße 7-13 and 19 will remain closed.
Until ca. 7.50 am there were restrictions in the use of the OTRS system. The problem has now been resolved.
Until ca. 5pm there were restrictions in the use of the VDI system and the WWU Cloud. The problem has now been resolved.
On February 6th the user support in Einsteinstraße 60 will only be open from 10am to 11:45am and from 2pm to 5pm.
On February 6th the IT-Servicedesk and the printing service will only be open from 8am to 11:45am and from 2pm to 4pm.
On Wednesday, 13.11.2019, between 07:00 and 07:30, Internet access at Robert-Koch-Straße 29 will be restricted due to maintenance. Thank you for your understanding.
The ZIV/IT User Services in the Libary "ULB" and in the building "Bispinghof 2" are not available today, 31/10/2019. If neccesssary, please contact the service of the ZIV (Einsteinstraße 60).
For operational reasons, today, the 25.10.2019 the user support is closed between 12:00 pm and 2:00 pm.
The service counter as well as the printing services of the ZIV are today, Fri., 04.10.2019 from 4.30 pm, unfortunately no longer occupied. If you have any problems, we kindly ask you to visit the user advisory service at Einsteinstraße 60.
Between 2 pm and 4 pm today there were impairments in the use of the VDI-services (no new virtual Windows desktop systems could be created).
The problem has now been resolved.
Yesterday afternoon (05.09.2019) there were impairments in the use of Shibboleth. The problem has now been resolved.
Between 03.09.19 and 05.09.19 until 01:00 pm were impairments in the use of the central fax server. The problem has now been resolved.
Due to a maintenance measure there were network interruptions on Thursday, 15.8.2019 between 8 and 9:10am in a part of the north wing of the castle (Schlossplatz 2).
The maintenance measure ist now complete.
Until 10.30 am today there were impairments in the use of the remotedesktop.
The problem has now been resolved.
As announced some months before and following the redommendations of our team "IT-Security", the outdated protocols TLS 1.0 and TLS 1.1 will be fully deactivated on thursday, 01/08/2019, 4p.m. on our Webservers. That means that very outdated webbrowsers will not be able to load content of www.uni-muenster.de and several other servers. (A detailed list of user agent capabilities can be found at https://www.ssllabs.com/ssltest/clients.html.)