FAQs about Self-Service

  • 1. What does it mean when my request status shows "To be verified", "Preliminarily Excluded" or "Approved"?

    To be verified: Your request has been received and is being reviewed by the Student Admissions Office.

    Approved: Your request/re-registration has been processed and approved. You can now access your updated certificates under the heading request form "Re-registration/Enrolment".

    Preliminary Excluded: There is something you must do before processing can continue:

    • Your semester fee has not been received (in full). You can check your account balance under the tab "Fees".
    • A hold has been issued (see FAQ no. 2).
    • We are waiting for you to upload additional documents.

    Please note: If you have paid your balance in full and there is no hold, it can take up to one day before you can download your (updated) certificates.

  • 2. Why have I received a hold?

    There are several reasons why you might receive a hold. The most common ones are:

    Print stop: We are still missing some documents from you. Normally, we send you notification by post regarding which documents we still need from you. If this is not the case, please contact the Student Admissions Office (studentoffice@wwu.de) by email and include your student ID number.

    HI unresolved: Your health insurance (HI) status requires clarification. Please upload your health insurance certificate as soon as possible (My Requests> Create request > Management> Health insurance).

    Concluded programme: You have completed your degree programme and, in accordance with the Enrolment Regulations, you must officially de-register. If you wish to make a change to your degree programme for the following semester, please notify the Student Admissions Office (studentoffice@wwu.de) by email and include your student ID number.

    If you are enrolled in and wish to continue another degree programme, you must delete the programme you have completed by logging onto the Self-Service portal and requesting cancellation via My Requests -> Create request -> Studies > Cancellation of enrolment for a degree programme.

  • 3. How do I grant direct-debit authorisation for the semester fee? / How do I set up a SEPA mandate for the semester fee?

    On the Self-Service portal, click on My Requests -> Create request -> Management > SEPA direct debit authorisation. Enter your IBAN and click "Submit". On that page you will find further details on the debiting procedure, how to cancel authorisation and make changes to your SEPA mandate.

  • 4. How do I change my name?

    If you wish to change or correct your name, log onto the Self-Service portal and click on My Requests -> Create request -> Management > Name. On the request form you will see the data you have previously provided. Enter the changes and upload a certificate confirming your name change (e.g. marriage certificate, personal ID card) by clicking on the menu tab "Attachments". Then click "Submit".

    Your request will now be reviewed by the Student Admissions Office (see FAQ no. 1). We can issue you a new student ID card upon request, which you can either pick up in person or have sent to you by post.

  • 5. How do I change my address or telephone number?

    To make changes to your address or telephone number, log onto the Self-Service portal and click on My Requests -> Create request -> Management > Address, or alternatively ... Management > phone number.

    On the request form you will see the data you have previously provided. Enter the changes and then click "Submit". Your data will be automatically updated.

  • 6. How do I make changes to my health insurance status?

    You are obliged to notify us of any changes to your health insurance status. Please log onto the Self-Service portal and click on My Requests -> Create request -> Management > Health insurance.

    If you have statutory health insurance, select "mandatory HI" as the type of health insurance, enter your policy number and your provider's company number. If you are privately insured or are covered by a foreign insurer, please select "permanently exempt".

    Click the menu tab "Attachments" to upload your health insurance certificate. If you selected "mandatory HI", upload the insurance certificate stating your policy number and your provider's company number. If you are "permanently exempt", upload confirmation from a statutory health insurance provider that you are indeed exempt, do not need, or are not required to take out a statutory insurance policy. Then click "Submit".

    Your request will now be reviewed by the Student Admissions Office (see FAQ no. 1).

  • 7. How do I request a leave of absence?

    If you want to request a leave of absence, log onto the Self-Service portal and click on My Requests -> Create request -> Studies > Leave of absence. In the drop-down menu under the tab "Request form", select the applicable options, then read and confirm that you understand the information. Under the menu tab "Attachments", upload the required certificate, then click "Submit".

    Your request will now be reviewed by the Student Admissions Office (see FAQ no. 1).

  • 8. How do I de-register from a degree programme?

    If you wish to submit a request to de-register, log onto the Self-Service portal and click on My Requests -> Create request -> Studies > De-registration. In the drop-down menu under the tab "Request form", select the applicable options, then read and confirm that you understand the information. Under the menu tab "Attachments", upload the required certificate (if applicable), then click "Submit".

    Your request will now be reviewed by the Student Admissions Office (see FAQ no. 1).

  • 9. Where can I find my BAföG and semester certificates?

    Log onto the Self-Service portal and click on My Requests. Any requests you have made since January 2019 will be shown here. Along with the reminder to re-register for the summer semester 2019, you will also find the re-registration request form. As soon as you have paid your semester fee, you will be able to download your BAföG and semester certificates under the menu tab "Documents".

    If you are enrolling in a new programme starting in the summer semester 2019, you can download your BAföG and semester certificates by clicking on the menu tab "Documents" under the request "Enrolment".

    If you need a semester certificate from an earlier semester, please contact the Student Admissions Office by email (studentoffice@wwu.de) and include your student ID number. In your email, indicate from which semester(s) you need a certificate and whether you wish to have it sent to you via email or post.

  • 10. Where can I get certificates in English?

    Simply contact the Student Admissions Office by email (studentoffice@wwu.de) and include your student ID number. In your email, specify which certificate you require in English and whether you wish to have it sent to you as a PDF or via email.

  • 11. Where can I get semester certificates which include my student ID number?

    Simply contact the Student Admissions Office by email (studentoffice@wwu.de) and include your student ID number. In your email, specify for which semester you require a semester certificate with student ID number and whether you wish to have it sent to you as a PDF or via email.

  • 12. What can I do if I encounter technical problems or error messages?

    Most error messages can be resolved by deactivating your popup-blocker, clearing your cache and restarting your browser, or by using a different browser. If you continue receiving an error message which is not "Invalid access" (in this case, you find further information directly under the error message), please send us an email with your student ID number and a screen shot to studentoffice@wwu.de.

    I use Firefox, and I can't open the "Fees" tab:
    Click on the "Fees" tab with your mouse and then confirm by pressing the Enter key. The tab should open now.

    I use a tablet with an external keyboard, and I can't open the "Fees" tab:
    Even of you work with an external keyboard, you have to activate the tabs via your touchscreen.