Providing Effective Feedback

Target group: interested employees

If you never get feedback, how do you know whether you’re doing well or where you need to improve? Great feedback is an investment, and it should be seen as positive, whether it’s motivational or developmental. This course is designed to help you focus on solutions, and on helping you move toward the future that you want – rather than focusing on the problem.

The course will provide you with the knowledge and skills to feel more comfortable and confident when giving and receiving feedback. You will explore the true purpose of feedback and define some golden rules, before applying them to a structured process and practising your delivery in a safe and supportive environment. You will leave with a clear plan and a commitment to deliver some real-world feedback that is solution oriented.

Course content:

  • Defining feedback and when it should be used
  • Delivering solution-oriented feedback to your colleagues in a range of situations
  • Understanding roles and responsibilities for the feedback meeting
  • Building rapport and empathy with your colleagues in consulting situations

Methods: theoretical input, group discussions and group work

Trainer: Simon Bernardino, Business Learning Solutions, London

This course will be held in English. // Diese Veranstaltung findet in englischer Sprache statt.